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Additional Seat (EXST/CBBG)

LATAM Additional Seat Service (EXST/CBBG): guidance for requesting, issuing, and charging extra seats for comfort, obesity, medical needs, or fragile items. Includes SSR codes, fares, dimensions, and restrictions by cabin.

ADM Policy: Frequently Asked Questions

Ancillaries

LATAM Ancillaries: baggage, seating, and additional service policies — with pricing, limits, deadlines, EMD-A issuance, refund/change rules, and NDC availability. Use this guide to sell correctly, avoid ADMs, and advise passengers according to route and fare.

Baggage between airlines

This section details baggage policies for interline travel — itineraries combining LATAM flights with other airlines. The baggage allowance is determined by the Most Significant Carrier (MSC) according to IATA’s geographic areas. For detailed information, visit LATAM.com.

Baggage Issues

For cases of delayed, damaged, or missing checked baggage, travel agents should guide customers to follow the procedures available at LATAM.com.

Baggage: Checked bag

This section explains LATAM’s rules for checked baggage, including weight, size, and applicable restrictions. Items must comply with operational limits and may incur extra charges depending on fare type and destination. For complete details, visit LATAM.com.

Baggage: Prohibited and restricted objects

For everyone’s safety, all cabin and checked baggage is screened by airport staff. Some items may be carried under specific conditions, while others are strictly prohibited. Learn the transport rules for small carry-on items and checked baggage via LATAM.com.

Baggage: Small bag

This section details LATAM’s rules for small cabin baggage, including dimensions, weight, and applicable restrictions. Items must comply with operational limits and may be gate-checked if necessary. For more information, visit LATAM.com

Baggage: Small personal item

This section details LATAM’s rules for small personal items (bag or backpack), including dimensions, weight, and restrictions. For more information, visit LATAM.com

Bassinet Service (BSCT)

LATAM Bassinet Service (BSCT): rules and instructions for requesting a baby bassinet on LATAM flights, including weight/height limits, seat locations, deadlines, and cabin conditions.

Booking and Ticket Issuance

Here you’ll find essential guidance to create reservations and issue LATAM tickets safely and efficiently. We’ve organized the content in a simple, practical way so you have clear steps at every stage of the process.

Booking Irregularities (ADM Policy)

This policy defines the penalty rules for irregularities in ticket issuance and reissuance. An AL/ADM (Agency Debit Memo) is the instrument used to collect fare differences, penalties, and administrative fees.

Cancellations and Involuntary Changes

In this section, you’ll find clear and practical guidance on LATAM’s passenger protection procedures, so you — as a travel agent — can confidently support your customers in contingency situations such as cancellations, involuntary changes, route modifications, or cabin downgrades.

Charters

In this section, you’ll find the main information about charter flight contracting with LATAM — from quotation to ticket issuance. Learn about commercial conditions, payment methods, baggage, and onboard services to offer your customers an exclusive and personalized experience.

Children (CHD)

Traveling with children and teens requires clear information and careful planning to ensure a safe and comfortable journey. LATAM’s policy outlines the conditions, documentation, and seat assignment rules for minors — whether they’re traveling with an adult or alone.

Codeshare Ticketing

Find the key information about LATAM Airlines codeshare flights — including definitions, partner airlines, and guidance for booking, ticketing, seating, baggage, and check-in. This content helps you correctly identify the operating and marketing carriers and ensure a seamless travel experience for your customers.

Commercial Exceptions

Commercial exceptions cover cases where LATAM authorizes adjustments outside standard fare rules, such as medical or documentation issues, Flex 24h, non-consecutive coupon use, special changes or refunds, cabin upgrades, or fee waivers required by local law. Here you’ll find a summary of conditions, deadlines, and processes to apply them correctly.

Deported Passengers (DEPU / DEPA)

The transport of deported or detained passengers follows strict international regulations and LATAM’s internal safety standards. This chapter provides clear guidance on how to handle cases where government authorities request the travel of a deported or detained person, with or without escorts.

Distribution Cost Recovery Surcharge

The Distribution Cost Recovery Surcharge is applied to cover distribution costs for LATAM tickets issued through GDS channels. This section explains how the surcharge is applied, refund rules, market exceptions, and how agencies can avoid it.

Excess baggage

This section outlines LATAM’s rules for transporting baggage that exceeds permitted weight, size, or quantity. Learn how to identify additional pieces, overweight, and oversize items, as well as applicable charges and exceptions. For detailed fares and route values, visit LATAM.com.

Fares

On this page, you’ll find a clear overview of LATAM’s different fare types. This information is essential to help you confidently guide your customers, choose the most suitable fare for each need, and avoid misunderstandings during the sales process.

Groups

This section brings together, clearly and objectively, the rules and steps for group quotations, bookings, and ticket issuance — plus information about contracts, deposits, penalties, PNR management, changes, check-in/seating, tour conductors, agency responsibilities, claims, and YR charge guidance. Use this guide to manage every step confidently and securely.

Infants (INF)

This section provides detailed information to help travel agents manage bookings for infant passengers (INF) on LATAM flights. It explains ticketing requirements, fare rules, and seating conditions for babies under two years old — whether traveling on an adult’s lap or in their own certified seat. You’ll also find guidance on medical certification, fare applicability, issuance procedures, and safety regulations related to child restraint systems (CRS). This content ensures agents can issue and handle infant bookings correctly, avoiding ticketing errors and ensuring compliance with LATAM’s safety and operational standards.

Medical Certificate

Passengers with certain medical conditions must obtain medical certification (MEDIF or medical certificate) before traveling. This ensures that each journey is safe, compliant, and properly supported when special assistance or authorization is required. In this section, you’ll find practical guidance on when a medical certificate is needed, how to request and submit it, and the list of conditions that require validation — helping you manage the process efficiently and avoid last-minute issues before the flight.

Medical Devices

Passengers who need to travel with medical devices can do so safely and at no additional cost, as long as the equipment meets LATAM’s operational and safety requirements. This section explains the key conditions for transporting and using portable oxygen concentrators (POC), respiratory assistance devices (such as CPAP or VPAP), dialysis machines, and orthopedic positioning devices. You’ll find practical details on seat allocation, documentation, and battery requirements — helping you guide passengers who depend on medical equipment so they can travel comfortably and without complications.

Name Corrections

LATAM Name Correction Policy: guidance for fixing typing errors and ensuring consistency with the passenger’s travel document. Most cases can be handled quickly and automatically through the private LATAM Trade Portal.

Passengers with Special Needs

At LATAM, we’re committed to accessible travel and dignified service for passengers with disabilities. This chapter explains our special assistance options - covering physical, sensory, and intellectual disabilities - so you can guide customers with clarity and confidence.

Pets in Cabin (PETC)

LATAM offers the PETC service — Pets in Cabin — allowing small pets to travel with passengers safely and comfortably. Learn about kennel dimensions, permitted routes, booking process, and instructions for service issuance and payment.

Pets in Hold (AVIH)

The Pets in Hold (AVIH) service allows passengers to transport dogs and cats in the aircraft’s cargo compartment, following strict safety and animal welfare standards. Here you’ll find information on acceptance rules, restricted breeds, flight limits, kennel requirements, documentation, and applicable fees — so travel agents can correctly guide their customers.

Pregnant Passengers

Travel during pregnancy requires special attention to ensure comfort and safety at every stage. LATAM’s policy establishes clear guidelines for when medical certification is needed and how to travel safely according to the stage of pregnancy and route. In this section, you’ll find practical information on documentation requirements, route exceptions, and medical certificate conditions — so travel agents and travelers can plan each journey with confidence, transparency, and peace of mind.

Refunds

LATAM Refund Policy for travel agencies: ticket validity, refundable/non-refundable fares, penalties and no-show, taxes/fees, ancillaries, processes via GDS, BSP Link, Web Devoluciones, and NDC, plus waiver use for commercial/legal exceptions.

Special baggage

This section explains LATAM’s policies for transporting special baggage and sports equipment. Items such as sporting gear, musical instruments, televisions, or monitors can be carried in the hold for a fixed fee, which varies by route. For full details, visit LATAM.com.

Special Meals

Our Special Meals Service was created to provide a more personalized and comfortable experience on board, offering meal options that adapt to individual requirements, medical conditions, or cultural and religious preferences. In this section, you’ll find clear information on how to request a special meal, the types of menus available, applicable routes, and key service conditions — so you can assist your customers confidently and ensure they enjoy a pleasant journey from start to finish.

Train and Bus Service

LATAM Train and Bus Services: learn how LATAM’s integrated ground and rail services work in specific routes across the U.S., Brazil, Germany, and Italy. Find out how to book, modify, and inform passengers about service conditions.

Unaccompanied Minor Service (UMNR)

LATAM’s Unaccompanied Minor Service (UMNR) provides full assistance and supervision for children and teens traveling alone. This section explains age eligibility, itinerary conditions, restrictions, fees, and instructions for requesting and issuing the EMD-A, so agents can handle the process correctly and safely.

Voluntary Changes

This section brings together the policies and procedures applicable to voluntary changes requested directly by the passenger. Here you’ll find information on fare rules, types of reissuance, penalties, and collection processes — all organized in a clear and practical format to support the work of travel agencies.

Wheelchair Assistance

Our wheelchair assistance service was designed to provide personalized support for customers who require mobility assistance at the airport or during boarding. In this section, you’ll find clear guidance on the different types of wheelchair services available, how to request them, applicable codes, and important considerations for passengers traveling with their own mobility equipment — so you can assist your customers with confidence and care.