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    Exception Policies

    Check notices and news related to LATAM Trade

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    EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    23 ene. 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

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    FLEXIBILITY - Adverse weather conditions in the Eastern United States

    Exception Policies

    22 ene. 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the Eastern United States Scope: Passengers with Delta (DL) flig...

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    PASSENGER PROTECTION - Suspension of the FOR ⇄ MIA route extended

    Exception Policies

    19 ene. 2026

    Canceled flights: The suspension of the Fortaleza (FOR) – Miami (MIA) route has been extended for flights from April 2, 2026, to M...

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    EXTENSION FLEXIBILITY - Alternatives due to Forest Fires in the Ñuble and Bio Bio

    Exception Policies

    19 ene. 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Forest Fires in the Ñuble and Bio Bio Regions en Concepción (CCP) Customers traveling: From/to...

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    FLEXIBILITY UPDATE- Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    16 ene. 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

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    FLEXIBILITY UPDATE - Alternatives due to Airspace Restriction in Aruba (AUA), Curazao (CUR)

    Exception Policies

    04 ene. 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Airspace Restriction en Aruba (AUA), Curazao (CUR) Customers traveling: From/to/through: Aruba...

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    FLEXIBILITY - Alternatives due to Railway incident towards Machu Picchu in Cusco (CUZ), Perú

    Exception Policies

    30 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Railway incident towards Machu Picchu en Cusco (CUZ), Perú Customers traveling: From/to/throug...

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    PASSENGER PROTECTION - Suspension of the route between Concepcion (CCP) and Puerto Montt (PMC)

    Exception Policies

    24 dic. 2025

    We inform about the suspension of the direct route between Concepción (CCP) and Puerto Montt (PMC) starting March 1, 2026.

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    FLEXIBILITY - Disturbance of public order in Pasto (PSO) , Colombia

    Exception Policies

    23 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Disturbance of public order in Pasto (PSO), Colombia Customers traveling: From/to/through: Pas...

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    PASSENGER PROTECTION - Cancellation of routes to/from Lima (LIM)

    Exception Policies

    17 dic. 2025

    We inform you about the cancellation of routes operated on December 17, 2025 for flights scheduled from March 29, 2026, onwards. T...

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    UPDATE FLEXIBILITY - Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace security al...

    Exception Policies

    13 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace s...

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    UPDATE OF FLEXIBILITY - Alternatives due to Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airpor...

    Exception Policies

    12 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airports) Customers...

    More

    FLEXIBILITY - Barranquilla (BAQ) Airport closure due to blocked runway

    Exception Policies

    12 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Barranquilla (BAQ) Airport closure due to blocked runway Customers traveling: From/to/through:...

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    CANCELLATIONS AND INVOLUNTARY CHANGES - Flights cancelled due to changes in ITA Airways’ (AZ) fare structure

    Exception Policies

    05 dic. 2025

    Description We inform you that, due to a change in ITA Airways (AZ) class structure, some reservations with flights operated by th...

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    Extension Update - Alternatives for protection with other airlines in the event of flight cancellations between November 12 a...

    Exception Policies

    18 nov. 2025

    Due to the flight rescheduling carried out between November 12 and 24, 2025, we remind you that any passenger with an affected fli...

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    Exception Policies

    INVOLUNTARY CHANGES - Flexibilities for passengers with flights operated by Delta (DL)

    06 nov. 2025

    The dates for the flexibilities for passengers with Delta flights sold on LATAM have been updated.

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    Exception Policies

    FLEXIBILITY UPDATE - Alternatives to Hurricane Melissa in Montego Bay

    04 nov. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Melissa in Montego Bay (MBJ) Customers traveling: From/to/through: Montego Bay (MBJ)...

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    Exception Policies

    FLEXIBILITY - Alternatives to the police operation in Rio de Janeiro, affecting the Rio de Janeiro (GIG) and Santos Dumont (S...

    28 oct. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Police operation in Rio de Janeiro, affecting the Rio de Janeiro (GIG) and Santos Dumont (SDU)...

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    Exception Policies

    PASSENGER PROTECTION - Route suspension in Lima (LIM) and Havana (HAV)

    24 oct. 2025

    Copa Airlines (CM) has been incorporated as part of the travel solution for passengers with canceled flights due to the indefinite...

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    Exception Policies

    PASSENGER PROTECTION – Suspension of the route between Lima (LIM) and Orlando (MCO)

    22 oct. 2025

    We inform you about the suspension of the direct route between Lima (LIM) and Orlando (MCO), until November 30, 2025. Affected fli...

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    Exception Policies

    FLEXIBILITY - Alternatives due to Maintenance work on the Cuzco Airport (CUZ)

    18 oct. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Maintenance work on the Cuzco Airport (CUZ) could limit the number of passengers that can be t...

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    Exception Policies

    FLEXIBILITY - Alternatives due to Santos Dumont Airport (SDU) runway closure

    30 sept. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Santos Dumont Airport (SDU) runway closure Customers traveling: From/to/through: Santos Dumont...

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    UPDATE FLEXIBILITY - Alternatives due to Demonstrations in Machu Picchu

    Exception Policies

    16 sept. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in Machu Picchu en Cuzco (CUZ) Customers traveling: From/to/through: Cuzco (CUZ...

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    FLEXIBILITY - Alternatives in the event of conflicts in Doha (DOH)

    Exception Policies

    09 sept. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Conflicts in Doha (DOH) Customers traveling: From/to/through: DOH Original flight date: Betwee...

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    PASSENGER PROTECTION - Route suspension PUQ ⇄ RGL ⇄ MPN

    Exception Policies

    22 ago. 2025

    We inform you that due to runway works at Rio Gallegos Airport (RGL), we inform you of the suspension of the Punta Arenas (PUQ) ⇄ ...

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    PASSENGER PROTECTION - Route suspension BRC ⇄ SCL

    Exception Policies

    19 ago. 2025

    We inform you that due to operational requirements, the Bariloche (BRC) ⇄ Santiago (SCL) route has been canceled. The flights will...

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    PASSENGER PROTECTION - Route suspension LIM ⇄ ROS

    Exception Policies

    15 ago. 2025

    We inform you that, due to the runway closure in Rosario due to maintenance work carried out by the Government of the Province of ...

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    PASSENGER PROTECTION - Operator changes on the Santiago (SCL) ⇄ Sydney (SYD) route

    Exception Policies

    31 jul. 2025

    Due to commercial reasons, the block space agreement on LATAM marketing flights operated by Qantas (QF) on the route between SCL ⇄...

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    PASSENGER PROTECTION - Route suspension GIG ⇄ REC

    Exception Policies

    31 jul. 2025

    Due to operational requirements, the route Galeão (GIG) Recife (REC) has been canceled and is not available on reservation systems...

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    FLEXIBILITY - Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), Ecuador

    Exception Policies

    30 jul. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), Ecuador Customers traveling:...

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    FLEXIBILITY - Union measures by air traffic controllers in Argentina, (AR)

    Exception Policies

    08 jul. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Union measures by air traffic controllers in Argentina, (AR) Customers traveling: From/to/thro...

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    FLEXIBILITY - Alternatives to the BRICS Summit in Santos Dumont (SDU)

    Exception Policies

    26 jun. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the BRICS Summit in Santos Dumont (SDU) Customers traveling: From/to/through: ...

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    FLEXIBILITY - Recent events in Tel Aviv, Israel (State of war)

    Exception Policies

    16 jun. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv, Israel (State of war) Customers traveling: From/to/through: Tel Avi...

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    FLEXIBILITY - Alternatives to the opening of the New Jorge Chavez Terminal (LIM)

    Exception Policies

    13 may. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Due to the opening of the New Terminal at Jorge Chávez Airport (LIM), LATAM has implemented a ...

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    FLEXIBILITY - Earthquake in Región Magallanes (PUQ)

    Exception Policies

    02 may. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Región Magallanes (PUQ) Customers traveling: From/to/through: Punta Arenas (PUQ)...

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    FLEXIBILITY - Power outage in Europe (EUR)

    Exception Policies

    28 abr. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Power outage in Europe (EUR) Customers traveling: From: Madrid (MAD) Original flight date: Bet...

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    FLEXIBILITY - Alternatives due to General Strike Argentina (AR)

    Exception Policies

    04 abr. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: General Strike Argentina (AR) Customers traveling: From/to/through: ARGENTINA (EZE, AEP, SLA, ...

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    EXTENSION FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    26 feb. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

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    FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    25 feb. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

    More

    PASSENGER PROTECTION - Suspension of the LIM ⇄ JAU route

    Exception Policies

    21 feb. 2025

    We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) remains suspended until further not...

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    EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    19 feb. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

    More

    17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina (AR)

    Exception Policies

    18 ene. 2024

    LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentina (AR...

    More

    CONTINGENCY EXTENSION - Temporary Suspension of Operations at Jaén Airport (JAE)

    Exception Policies

    13 ago. 2023

    We wish to inform you that, following an inspection of the recently repaired runway at Jaén Airport, the authorities have issued a...

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    CONTINGENCY - Temporary Suspension of Operations at Quito International Airport

    Exception Policies

    01 ago. 2023

    We want to inform you that Quito's Mariscal Sucre International Airport will temporarily suspend its operations due to scheduled m...

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    PASSENGER PROTECTION - Temporary suspension of the operation between Sao Paulo (GRU) and Johannesburg (JNB)

    Exception Policies

    23 feb. 2023

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    PASSENGER PROTECTION - Temporary suspension of the operation between Santiago (SCL) and Melbourne (MEL)

    Exception Policies

    23 feb. 2023

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    COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to Peru

    Exception Policies

    18 ene. 2023

    Exceptions for travel to or within Peru are extended until February 15, 2023 Descripción In order to offer alternatives to custome...

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    CONTINGENCY - Demonstrations in domestic Colombia

    Exception Policies

    18 may. 2021

    We inform that due to local protests, flights to/from Colombia from May 18th 7:00 a.m. to May 26th 21 11:59 p.m. are affected by d...

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    CONTINGENCY - High congestion at Colombian airports

    Exception Policies

    30 ene. 2020

    LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and not ...

    More

    CONTINGENCY - Earthquake in Jamaica and Cuba

    Exception Policies

    29 ene. 2020

    LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) and Ha...

    More

    CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

    Exception Policies

    09 dic. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bogotá (...

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    CONTINGENCIA - Exceptions due to protests in Bogota

    Exception Policies

    26 nov. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary changes ...

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    CONTINGENCY - General strike in Colombia

    Exception Policies

    19 nov. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes Trav...

    More

    CONTINGENCY - Extension of exceptions due to protests in Bolivia

    Exception Policies

    05 nov. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Traveling: ...

    More

    CONTINGENCY - Extension of exceptions due to protests in Bolivia

    Exception Policies

    31 oct. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Traveling: ...

    More

    CONTINGENCY - Possible transport strike in Italy

    Exception Policies

    24 oct. 2019

    LATAM COMMERCIAL EXCEPTIONS Due to: Possible transport strike in Italy on Friday, October 25, 2019 Passengers: On LATAM flights no...

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    General Paralysation in Bolivia

    Exception Policies

    19 feb. 2018

    LATAM COMMERCIAL EXCEPTIONS Due to: National transportation paralysation at Bolivia Passengers On LATAM flights not affected by it...

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    CONTINGENCY - Travel restriction due to unforeseen requirements

    Exception Policies

    Due to Cambio Políticas DOM PE, established to passengers traveling in domestic route Peru it has been defined to provide flexibil...

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    Expired Policies

    0 Gennaio 2026

    Expired Policies

    0 Dicembre 2025

    FLEXIBILITY - Alternatives due to Railway incident towards Machu Picchu in Cusco (CUZ), Perú

    Exception Policies

    30 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Railway incident towards Machu Picchu en Cusco (CUZ), Perú Customers traveling: From/to/throug...

    More

    PASSENGER PROTECTION - Suspension of the route between Concepcion (CCP) and Puerto Montt (PMC)

    Exception Policies

    24 dic. 2025

    We inform about the suspension of the direct route between Concepción (CCP) and Puerto Montt (PMC) starting March 1, 2026.

    More

    FLEXIBILITY - Disturbance of public order in Pasto (PSO) , Colombia

    Exception Policies

    23 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Disturbance of public order in Pasto (PSO), Colombia Customers traveling: From/to/through: Pas...

    More

    PASSENGER PROTECTION - Cancellation of routes to/from Lima (LIM)

    Exception Policies

    17 dic. 2025

    We inform you about the cancellation of routes operated on December 17, 2025 for flights scheduled from March 29, 2026, onwards. T...

    More

    UPDATE FLEXIBILITY - Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace security al...

    Exception Policies

    13 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace s...

    More

    UPDATE OF FLEXIBILITY - Alternatives due to Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airpor...

    Exception Policies

    12 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airports) Customers...

    More

    FLEXIBILITY - Barranquilla (BAQ) Airport closure due to blocked runway

    Exception Policies

    12 dic. 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Barranquilla (BAQ) Airport closure due to blocked runway Customers traveling: From/to/through:...

    More

    CANCELLATIONS AND INVOLUNTARY CHANGES - Flights cancelled due to changes in ITA Airways’ (AZ) fare structure

    Exception Policies

    05 dic. 2025

    Description We inform you that, due to a change in ITA Airways (AZ) class structure, some reservations with flights operated by th...

    More

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