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    Important notices

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    All Exception Policies Policy Changes News NDC

    EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    23 gen 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

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    FLEXIBILITY - Adverse weather conditions in Estados Unidos (Este de Norteamérica...

    Exception Policies

    22 gen 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Estados Unidos (Este de Norteamérica) Scope: Passengers with Del...

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    PASSENGER PROTECTION - Suspension of the FOR ⇄ MIA route extended

    Exception Policies

    19 gen 2026

    Canceled flights: The suspension of the Fortaleza (FOR) – Miami (MIA) route has been extended for flights from April 2, 2026, to M...

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    EXTENSION FLEXIBILITY - Alternatives due to Forest Fires in the Ñuble and Bio Bi...

    Exception Policies

    19 gen 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Forest Fires in the Ñuble and Bio Bio Regions en Concepción (CCP) Customers traveling: From/to...

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    FLEXIBILITY UPDATE- Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    16 gen 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

    Read more

    FLEXIBILITY UPDATE - Alternatives due to Airspace Restriction in Aruba (AUA), Cu...

    Exception Policies

    04 gen 2026

    LATAM COMMERCIAL EXCEPTIONS Due to: Airspace Restriction en Aruba (AUA), Curazao (CUR) Customers traveling: From/to/through: Aruba...

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    FLEXIBILITY - Alternatives due to Railway incident towards Machu Picchu in Cusco...

    Exception Policies

    30 dic 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Railway incident towards Machu Picchu en Cusco (CUZ), Perú Customers traveling: From/to/throug...

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    FARES – The Delta Comfort (SF) brand has been incorporated into the fare display...

    Policy Changes

    26 dic 2025

    Description This new fare will be offered when the customer’s selected itinerary includes a Delta-operated codeshare flight that h...

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    PASSENGER PROTECTION - Suspension of the route between Concepcion (CCP) and Puer...

    Exception Policies

    24 dic 2025

    We inform about the suspension of the direct route between Concepción (CCP) and Puerto Montt (PMC) starting March 1, 2026.

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    FLEXIBILITY - Disturbance of public order in Pasto (PSO) , Colombia

    Exception Policies

    23 dic 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Disturbance of public order in Pasto (PSO), Colombia Customers traveling: From/to/through: Pas...

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    News

    Chat support: small updates to improve your experience

    22 dic 2025

    Dear Travel Partner, When using the chat, conversation continuity is essential. That’s why we’ve introduced a few simple updates d...

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    PASSENGER PROTECTION - Cancellation of routes to/from Lima (LIM)

    Exception Policies

    17 dic 2025

    We inform you about the cancellation of routes operated on December 17, 2025 for flights scheduled from March 29, 2026, onwards. T...

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    BAGGAGE - Maximum number of checked baggage pieces on the routes Guayaquil (GYE)...

    Policy Changes

    15 dic 2025

    Description Due to operational needs on the routes between Guayaquil (GYE) and New York (JFK) and between Quito (UIO) and Miami (M...

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    UPDATE FLEXIBILITY - Alternatives to the preventive suspension of flights to Car...

    Exception Policies

    13 dic 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace s...

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    UPDATE OF FLEXIBILITY - Alternatives due to Adverse weather conditions in the ci...

    Exception Policies

    12 dic 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airports) Customers...

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    FLEXIBILITY - Barranquilla (BAQ) Airport closure due to blocked runway

    Exception Policies

    12 dic 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Barranquilla (BAQ) Airport closure due to blocked runway Customers traveling: From/to/through:...

    Read more

    CODESHARE TICKETING - The codeshare agreement between LATAM (LA) and Malaysia Ai...

    Policy Changes

    11 dic 2025

    Description: The codeshare agreement between LATAM and Malaysia Airlines (MH) has been reactivated. LATAM and Malaysia Airlines ha...

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    News

    Turning your feedback into action: updates and improvements

    09 dic 2025

    Dear Travel Partner, Throughout this year, we focused on making your experience with our channels and processes simpler, faster an...

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    News

    New fee for international connections in Lima (LIM)

    05 dic 2025

    Dear Travel Partner, We want to let you know that, following a decision made by the concessionaire of Jorge Chávez International A...

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    AGREEMENTS - Interline sales and seat selection for Iberia and Aeroméxico flight...

    Policy Changes

    05 dic 2025

    The interline offer for trips operated exclusively on Iberia and Aeroméxico flights is now available on latamairlines.com. In addi...

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    CANCELLATIONS AND INVOLUNTARY CHANGES - Flights cancelled due to changes in ITA ...

    Exception Policies

    05 dic 2025

    Description We inform you that, due to a change in ITA Airways (AZ) class structure, some reservations with flights operated by th...

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    ROUTES - Routes to and from Curaçao (CUR)

    Policy Changes

    05 dic 2025

    Update: Passengers traveling with Service Animals (SVAN) must obtain entry authorization from the Government Veterinary Service of...

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    News

    Transition from PIA to BSP Link for irregularity management

    01 dic 2025

    Dear Travel Partner, We would like to inform you that all information related to irregularities committed by travel agencies will ...

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    IET Agreement between LATAM and Aegean Airlines (A3)

    Policy Changes

    18 nov 2025

    Description: Effective October 27th 2025, LATAM and Aegean Airlines (A3) have initiated a bilateral Interline Electronic Ticketing...

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    News

    Extension Update - Preventive measures for passengers affected by a potential st...

    18 nov 2025

    Dear Travel Partner, We inform you that, since one of the Pilots’ Unions in Chile has been on strike since 12:00 a.m. on November ...

    Read more

    Extension Update - Alternatives for protection with other airlines in the event ...

    Exception Policies

    18 nov 2025

    Due to the flight rescheduling carried out between November 12 and 24, 2025, we remind you that any passenger with an affected fli...

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    NDC

    Ticket as a Form of Payment on NDC by LATAM

    13 nov 2025

    Dear Travel Partners,, We are pleased to announce the launch of a new and long-awaited feature that will enhance the efficiency an...

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    Exception Policies

    INVOLUNTARY CHANGES - Flexibilities for passengers with flights operated by Delt...

    06 nov 2025

    The dates for the flexibilities for passengers with Delta flights sold on LATAM have been updated.

    Read more

    News

    PIA Update: Incorporation of New Booking Irregularities

    06 nov 2025

    Dear Travel Partner, In order to give you additional time to adjust your processes to the newly published booking irregularities, ...

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    Exception Policies

    FLEXIBILITY UPDATE - Alternatives to Hurricane Melissa in Montego Bay

    04 nov 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Melissa in Montego Bay (MBJ) Customers traveling: From/to/through: Montego Bay (MBJ)...

    Read more

    Exception Policies

    FLEXIBILITY - Alternatives to the police operation in Rio de Janeiro, affecting ...

    28 ott 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Police operation in Rio de Janeiro, affecting the Rio de Janeiro (GIG) and Santos Dumont (SDU)...

    Read more

    Exception Policies

    PASSENGER PROTECTION - Route suspension in Lima (LIM) and Havana (HAV)

    24 ott 2025

    Copa Airlines (CM) has been incorporated as part of the travel solution for passengers with canceled flights due to the indefinite...

    Read more

    Exception Policies

    PASSENGER PROTECTION – Suspension of the route between Lima (LIM) and Orlando (M...

    22 ott 2025

    We inform you about the suspension of the direct route between Lima (LIM) and Orlando (MCO), until November 30, 2025. Affected fli...

    Read more

    Exception Policies

    FLEXIBILITY - Alternatives due to Maintenance work on the Cuzco Airport (CUZ)

    18 ott 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Maintenance work on the Cuzco Airport (CUZ) could limit the number of passengers that can be t...

    Read more

    News

    Small update to make your LATAM Trade access more secure

    10 ott 2025

    Read more

    Policy Changes

    SPECIAL NEEDS - Start of flight operations with Boeing 787-9 Retrofit aircraft

    09 ott 2025

    Description: Starting October 10, 2025, LATAM Airlines will begin operating the first Boeing 787-9 Retrofit on flight LA500, which...

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    Policy Changes

    BAGGAGE - Restriction on boarding boxes as checked baggage on flights departing ...

    03 ott 2025

    Description To standardize the handling of checked baggage on flights from the United States, restrictions will be applied to the ...

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    Policy Changes

    Medical Support - Medical Certification requirements for passengers with epileps...

    02 ott 2025

    Description: Passengers diagnosed with epilepsy may fly without the need to obtain a Medical Certification, unless they have had a...

    Read more

    Exception Policies

    FLEXIBILITY - Alternatives due to Santos Dumont Airport (SDU) runway closure

    30 set 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Santos Dumont Airport (SDU) runway closure Customers traveling: From/to/through: Santos Dumont...

    Read more

    UPDATE FLEXIBILITY - Alternatives due to Demonstrations in Machu Picchu

    Exception Policies

    16 set 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in Machu Picchu en Cuzco (CUZ) Customers traveling: From/to/through: Cuzco (CUZ...

    Read more

    FLEXIBILITY - Alternatives in the event of conflicts in Doha (DOH)

    Exception Policies

    09 set 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Conflicts in Doha (DOH) Customers traveling: From/to/through: DOH Original flight date: Betwee...

    Read more

    SCL–SYD Update: Proactive reissuance by LATAM

    News

    02 set 2025

    Read more

    PIA Update: Introduction of New Booking Irregularities

    News

    01 set 2025

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    TICKET MODIFICATIONS - Voluntary reissue to a lower cabin

    Policy Changes

    28 ago 2025

    Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new fare...

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    ASSISTANCE ANIMALS – Seat Assignment Restriction for SVAN / ESAN Assistance Anim...

    Policy Changes

    28 ago 2025

    Description: For safety reasons, on B787 aircraft, the center seats in row 30 must not be assigned to passengers traveling with SV...

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    PASSENGER PROTECTION - Route suspension PUQ ⇄ RGL ⇄ MPN

    Exception Policies

    22 ago 2025

    We inform you that due to runway works at Rio Gallegos Airport (RGL), we inform you of the suspension of the Punta Arenas (PUQ) ⇄ ...

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    REFUNDS – The process to request a refund in the Brazil market has been updated

    Policy Changes

    21 ago 2025

    Description The process for submitting refund requests in Brazil has been updated as follows: Tickets issued via GDS: The refund r...

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    PASSENGER PROTECTION - Route suspension BRC ⇄ SCL

    Exception Policies

    19 ago 2025

    We inform you that due to operational requirements, the Bariloche (BRC) ⇄ Santiago (SCL) route has been canceled. The flights will...

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    PASSENGER PROTECTION - Route suspension LIM ⇄ ROS

    Exception Policies

    15 ago 2025

    We inform you that, due to the runway closure in Rosario due to maintenance work carried out by the Government of the Province of ...

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    NDC

    Welcome to our third Newsletter of the year!

    15 ago 2025

    Read more

    Chat update: make your support easier with extra information

    News

    11 ago 2025

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    More seats for your groups: Discover the Instant Purchase (IP) option!

    News

    01 ago 2025

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    PASSENGER PROTECTION - Operator changes on the Santiago (SCL) ⇄ Sydney (SYD) rou...

    Exception Policies

    31 lug 2025

    Due to commercial reasons, the block space agreement on LATAM marketing flights operated by Qantas (QF) on the route between SCL ⇄...

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    PASSENGER PROTECTION - Route suspension GIG ⇄ REC

    Exception Policies

    31 lug 2025

    Due to operational requirements, the route Galeão (GIG) Recife (REC) has been canceled and is not available on reservation systems...

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    FLEXIBILITY - Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), ...

    Exception Policies

    30 lug 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), Ecuador Customers traveling:...

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    The journey begins long before takeoff 👩‍✈️

    News

    23 lug 2025

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    Easier Name Corrections! Check out the automatic tool available on LATAM Trade

    News

    14 lug 2025

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    More Clarity: Updates on Irregularity Reporting

    News

    11 lug 2025

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    FLEXIBILITY - Union measures by air traffic controllers in Argentina, (AR)

    Exception Policies

    08 lug 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Union measures by air traffic controllers in Argentina, (AR) Customers traveling: From/to/thro...

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    Important: Emails sent on June 26 may not have been received

    News

    27 giu 2025

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    FLEXIBILITY - Alternatives to the BRICS Summit in Santos Dumont (SDU)

    Exception Policies

    26 giu 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the BRICS Summit in Santos Dumont (SDU) Customers traveling: From/to/through: ...

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    FLEXIBILITY - Recent events in Tel Aviv, Israel (State of war)

    Exception Policies

    16 giu 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv, Israel (State of war) Customers traveling: From/to/through: Tel Avi...

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    Starting June 18, all our flights will operate from Terminal 1 at MEX Airport

    News

    11 giu 2025

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    Lima will have a new airport starting June 2025

    News

    30 mag 2025

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    LATAM Trade just got even better: check out the new features

    News

    27 mag 2025

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    FLEXIBILITY - Alternatives to the opening of the New Jorge Chavez Terminal (LIM)

    Exception Policies

    13 mag 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Due to the opening of the New Terminal at Jorge Chávez Airport (LIM), LATAM has implemented a ...

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    FLEXIBILITY - Earthquake in Región Magallanes (PUQ)

    Exception Policies

    02 mag 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Región Magallanes (PUQ) Customers traveling: From/to/through: Punta Arenas (PUQ)...

    Read more

    FLEXIBILITY - Power outage in Europe (EUR)

    Exception Policies

    28 apr 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Power outage in Europe (EUR) Customers traveling: From: Madrid (MAD) Original flight date: Bet...

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    NDC

    The latest news from NDC by LATAM

    17 apr 2025

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    NDC

    Travelport and LATAM Group renew distribution agreement to include NDC content

    14 apr 2025

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    FLEXIBILITY - Alternatives due to General Strike Argentina (AR)

    Exception Policies

    04 apr 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: General Strike Argentina (AR) Customers traveling: From/to/through: ARGENTINA (EZE, AEP, SLA, ...

    Read more

    New feature on LATAM Trade: check fares and regulations details in one place!

    News

    31 mar 2025

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    London Heathrow Closed: Flexible Options for Your Clients

    News

    21 mar 2025

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    EXTENSION FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    26 feb 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

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    FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    25 feb 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

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    PASSENGER PROTECTION - Suspension of the LIM ⇄ JAU route

    Exception Policies

    21 feb 2025

    We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) remains suspended until further not...

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    EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    19 feb 2025

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

    Read more

    Refund Requests After Flight Departure

    News

    08 feb 2025

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    Now you can correct names on LATAM Trade Portal for tickets issued through any c...

    News

    27 gen 2025

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    Split PNR: new NDC by LATAM feature to enhance your experience!

    News

    23 gen 2025

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    Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoi...

    News

    08 gen 2025

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    Amadeus and LATAM Airlines renew distribution agreement with NDC-sourced content

    News

    18 dic 2024

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    NDC by LATAM: extended processing time for connections in November and December

    News

    28 nov 2024

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    New Feature from NDC by LATAM

    News

    21 nov 2024

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    New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin ...

    News

    17 ott 2024

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    Uncancelled Segments Irregularity: extension of soft launch period

    News

    24 set 2024

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    Irregularity fee for uncancelled reservation segments

    News

    05 ago 2024

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    NDC by LATAM Newsletter: July 24 Edition

    News

    31 lug 2024

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    ANIMALS - New entry requirements for animals en Routes to the United States

    Policy Changes

    30 lug 2024

    Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement of Ani...

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    Everything You Need to Know About ADMs

    News

    30 lug 2024

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    Four new WTA and Skytrax Awards 🎉

    News

    03 lug 2024

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    Simplify Your Group Trip Management with our new feature!

    News

    01 lug 2024

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    REMINDER: irregularity fee for uncancelled reservation segments

    News

    25 giu 2024

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    NDC by LATAM: online with the latest news

    News

    31 mag 2024

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    Important Update Regarding Our Operations at CDG Airport

    News

    29 mag 2024

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    Important: charge for uncancelled reservations irregularities

    News

    08 mag 2024

    Read more

    NDC by LATAM: Newsletter April 2024

    News

    04 apr 2024

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    NDC by LATAM: Maintain control over your orders during changes and save time!

    News

    21 feb 2024

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    Important Recommendation: Please avoid using the same PNR after performing any ...

    News

    16 feb 2024

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    Now you can request NDC reissue quotes through our support chat

    News

    08 feb 2024

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    Exception Policies

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    NDC by LATAM
    Help Center

    Help Center

    Find quick and effective solutions to all your queries. Our help center is designed to provide you with clear and detailed answers, allowing you to resolve any situation independently.

    Manuals, Tutorials & Resources
    Manuals, Tutorials & Resources

    A centralized library with manuals, video tutorials, webinars, and other materials created to support your daily operations.

    Access our Library
    Cancellations and Involuntary Changes
    Cancellations and Involuntary Changes

    Review our Passenger Protection Policy and handle contingency situations with confidence when assisting your customers.

    View Policy
    Voluntary Changes
    Voluntary Changes

    Find all rules, conditions, and instructions for voluntary ticket changes issued by your agency.

    View Policy

    Go to Help Center

    More About

    More About
    Explore institutional content, operational information, and LATAM’s key differentiators to strengthen your partnership and better guide your customers.
    Our Fleet
    Our Fleet

    Help your customers learn more about LATAM’s aircraft models — including comfort, technology, and safety features for each type of route.

    More Information
    LATAM Cabins
    LATAM Cabins

    Discover our cabin options — Premium Business, Premium Economy, and Economy — and help your customers choose the ideal onboard experience.

    More Information
    Lounges
    Lounges

    Guide your customers on how to access LATAM’s own and partner lounges, with details on locations, services, hours, and unique amenities.

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    Onboard Entertainment
    Onboard Entertainment

    Explore the entertainment options available on LATAM flights and help your customers make the most of their onboard experience.

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    Sustainability
    Sustainability

    Learn about LATAM’s sustainability strategy — focused on reducing environmental impact, protecting ecosystems, and supporting communities with tangible commitments toward a greener future.

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    Awards
    Awards

    Discover the industry recognitions LATAM has received for punctuality, service, sustainability, and flight experience.

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    Diversity & Inclusion
    Diversity & Inclusion

    Learn about LATAM’s initiatives to promote a more diverse, equitable, and inclusive environment across all areas of the company.

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    Sponsorships
    Sponsorships

    Find out more about the sports and cultural events LATAM supports across Latin America — including national teams, leagues, music festivals, and regional initiatives.

    More Information

    Operational Data

    Key indicators that reflect how we deliver efficiency and great experiences every day.

    NPS 56

    (Net Promoter Score)

    83,5 %

    Load factor (quarterly)

    20,6 million

    Passengers transported (quarterly)

    Highlights for Your Agency

    Stay up to date with tools, features, and materials that support your operations with LATAM.

    NDC by LATAM

    Access our dedicated NDC informative homepage and discover everything available for your agency.

    More Information

    Travel Documents

    Check updated entry and connection requirements for domestic and international destinations, helping your customers travel smoothly and without surprises.

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    LATAM Trade (Private Portal)

    Registered companies have exclusive access to self-service tools such as name corrections, waiver requests, ticket inquiries, fare rules, and more — all in a simple, fast, and fully digital experience.

    Access Now