Functionalities available via Portal and API

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Airspace closure in the Middle East: Operations may be affected, including schedule changes and/or cancellations. We recommend verifying the flight status directly with the operating airline before taking any action or informing the passenger. For impacted flights, the passenger protection policy applies for involuntary changes and cancellations.

Review the specific Commercial Exception Policy for this event, where the applicable conditions and flexibilities are detailed.

Functionalities available via Portal and API

Group	Functionality	Description	API	NDC Portal
Shopping
	Flight Availability	One Way Roundtrip Domestic International Interline and Codeshare Direct Stop over and connection
	Type of Passenger	Adult, Child and Infant
	Special passenger	Students, Government or others
	Show a range of days of the selected date
	Public and private fares	Only with account code
	Flight offer	Baggage Information Fare Rules information
	Cheapest offer for each brand by flight
	Fare Breakdown	Fare, taxes description
	Farebasis code by flight
	Multilanguage
	Offer description in different languages	EN , ES and PT
	Shopping filters and search criteria
	Additional baggage	23 kg 15 kg over dimensioned Carry on
	Seat selection	Paid amount depends on the fare selected
	Priority boarding	All except CO routes

Shopping

Functionality	API	NDC Portal
Flight Availability
Type of Passenger
Special passenger
Show a range of days of the selected date
Public and private fares
Flight offer
Cheapest offer for each brand by flight
Fare Breakdown
Farebasis code by flight
Multilanguage
Offer description in different languages
Shopping filters and search criteria
Additional baggage
Seat selection
Priority boarding

Group	Functionality	Description	API	NDC Portal
Issuing
	Instant purchase
	Create Order Without Payment
	Payment method: Credit Card/Debit Card	Credit Card Debit Card Settlement to airline through BSP/ARC*
	Payment with Instalments	CO, CL, PE, BR, and EC for BNPL
	Fraud validation by Cybersource
	Automatic Check-in
	Standard Commission	Registration is done through the Agency Manager system
	Frequent flyer number	Instant purchase and Create Order Without Payment
	Frequent flyer number recognition	Baggage discount applies if applicable
	Special services	Without inventory

Issuing

Functionality	API	NDC Portal
Instant purchase
Create Order Without Payment
Payment method: Credit Card/Debit Card
Payment with Instalments
Fraud validation by Cybersource
Automatic Check-in
Standard Commission
Frequent flyer number
Frequent flyer number recognition
Special services

Group	Functionality	Description	API	NDC Portal
Ancillary Postbooking
	Add Seats
	Additional baggage	23 kg 15 kg over dimensioned Carry on
	Priority boarding	All except CO routes
	Frequent flyer number Postbooking
	Ancillary post booking BNPL
	Buy Ancillaries at latam.com

Ancillary Postbooking

Functionality	API	NDC Portal
Add Seats
Additional baggage
Priority boarding
Frequent flyer number Postbooking
Ancillary post booking BNPL
Buy Ancillaries at latam.com

Group	Functionality	Description	API	NDC Portal
Exchange
	Voluntary exchange of order (Itinerary)	With ancillaries Without ancillaries It can be done by the agency or the passenger at latam.com
	Involuntary exchange of order (Itinerary)	With ancillaries Without ancillaries It can be done by the agency or the passenger at latam.com
	OD Exchange
	Ancillary Exchange
	Partial Exchange
	BNPL Exchange

Exchange

Functionality	API	NDC Portal
Voluntary exchange of order (Itinerary)
Involuntary exchange of order (Itinerary)
OD Exchange
Ancillary Exchange
Partial Exchange
BNPL Exchange

Group	Functionality	Description	API	NDC Portal
Void and Refunds
	Cancel an Order not issued	For Orders with BNPL prior to issue the order
	Auto Refund for issued orders	For Orders with BNPL prior to issue the order

Void and Refunds

Functionality	API	NDC Portal
Cancel an Order not issued
Auto Refund for issued orders

Group	Functionality	Description	API	NDC Portal
Another PostBooking
	Order Split	Order Split
	Order History
	Order List w/filters

Another PostBooking

Functionality	API	NDC Portal
Order Split
Order History
Order List w/filters

Group	Functionality	Description	API	NDC Portal
Notifications
	Notification by mail	Booking Refund Exchange
	Notification of Airline Initiated Changes on an Order by email	To the emails detailed as such
	Notification Center - Involuntary Exchange
	Order Change Notif - Involuntary Exchange	WishList
	Order Change Notif - Irregularity	Fake name, Duplication, Fraud No show

Notifications

Functionality	API	NDC Portal
Notification by mail
Notification of Airline Initiated Changes on an Order by email
Notification Center - Involuntary Exchange
Order Change Notif - Involuntary Exchange
Order Change Notif - Irregularity

Group	Functionality	Description	API	NDC Portal
Agency Management
	User activation on first login
	Agency Self Service User Management
	Multimarket User
	2FA Security
	IATA Authentication
	User Management	Change and recovery password

Agency Management

Functionality	API	NDC Portal
User activation on first login
Agency Self Service User Management
Multimarket User
2FA Security
IATA Authentication
User Management