Applicable to:

All sales channels

Description:

In an effort to offer more convenience to our customers who still have not purchased their international tickets, we have increased the flexibility of our Promo, Light, Plus, Premium Economy Plus and Premium Business Plus fares to accommodate any changes to their travel plans. 

This flexibility allows changes without penalty according to the conditions below:

Scope:

●      International tickets issued between March 06 and 22, 2020.

Implementation date:

March 06, 2020

Considerations:

Considerations:

-       Changes without penalty apply only to international tickets without a commenced journey, provided that:

a)     The ticket is reissued at least 14 days before the travel date (1^st segment in the itinerary),

b)    The new trip commences no later than Dicember 31, 2020 (included).

-       All applicable fare differences will be charged and the change is subject to the current reissue policy.

-       The adjustment may be identified in the Fare Penalties (16) category with the following standard text: 

CHANGE FEE WAIVED FOR TICKETS ISSUED BETWEEN 06MAR20 AND 22MAR20 AND PROVIDED THAT:

-       REISSUE IS COMPLETED AT LEAST 14 DAYS PRIOR TO DEPARTURE OF THE 1ST OUTBOUND FLIGHT OF THE JOURNEY

-       THE NEW JOURNEY BEGINS NO LATER THAN DIC 31ST 2020 (1ST OUTBOUND FLIGHT OF THE JOURNEY)

CHANGES OTHERWISE ARE SUBJECT TO PENALTY FEE OR CHANGE RESTRICTION APPLICABLE FOR THIS FARE TYPE

 -       

Changes made outside the conditions stated above are subject to the penalty or restrictions defined for each fare level.

-     Fares will be loaded in the system to allow automatic reissue through all sales channels.

Exception:

N/A