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    Important notices

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    All Exception Policies Policy Changes News NDC

    News

    New fee for international connections in Lima (LIM)
    Dear Travel Partner, We want to let you know that, following a decision made by the concessionaire of Jorge Chávez Internatio...

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    News

    New virtual assistant: your instant support in the chat
    Dear Travel Partner, Throughout December, the LATAM Trade B2B support channel will begin offering a new virtual agent, availa...

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    UPDATE FLEXIBILITY - Alternatives to the preventive suspension of flights to Car...

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airsp...

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    News

    Thanksgiving Holiday Service Hours
    Dear Travel Partner, Please note that our service hours for North and Central America will change due to the Thanksgiving hol...

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    RUTAS - Rutas desde y hacia Curazao (CUR)

    Policy Changes

    Tenemos el agrado de informar que la ruta desde/hacia Curazao (CUR), iniciará su operación el 02 de diciembre de 2025.

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    IET Agreement between LATAM and Aegean Airlines (A3)

    Policy Changes

    Description: Effective October 27th 2025, LATAM and Aegean Airlines (A3) have initiated a bilateral Interline Electronic Tick...

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    News

    Extension Update - Preventive measures for passengers affected by a potential st...
    Dear Travel Partner, We inform you that, since one of the Pilots’ Unions in Chile has been on strike since 12:00 a.m. on Nove...

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    Extension Update - Alternatives for protection with other airlines in the event ...

    Exception Policies

    Due to the flight rescheduling carried out between November 12 and 24, 2025, we remind you that any passenger with an affecte...

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    NDC

    Ticket as a Form of Payment on NDC by LATAM
    Dear Travel Partners,, We are pleased to announce the launch of a new and long-awaited feature that will enhance the efficien...

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    Exception Policies

    INVOLUNTARY CHANGES - Flexibilities for passengers with flights operated by Delt...
    The dates for the flexibilities for passengers with Delta flights sold on LATAM have been updated.

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    Exception Policies

    CAMBIOS INVOLUNTARIOS - Flexibilidades a pasajeros con vuelos operados con Delta...
    Se actualizan las fechas para las flexibilidades a pasajeros con vuelos Delta vendidos en LATAM.

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    News

    PIA Update: Incorporation of New Booking Irregularities
    Dear Travel Partner, In order to give you additional time to adjust your processes to the newly published booking irregularit...

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    Exception Policies

    FLEXIBILITY UPDATE - Alternatives to Hurricane Melissa in Montego Bay
    LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Melissa in Montego Bay (MBJ) Customers traveling: From/to/through: Montego Bay ...

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    Exception Policies

    FLEXIBILITY - Alternatives to the police operation in Rio de Janeiro, affecting ...
    LATAM COMMERCIAL EXCEPTIONS Due to: Police operation in Rio de Janeiro, affecting the Rio de Janeiro (GIG) and Santos Dumont ...

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    Exception Policies

    COMMERCIAL EXCEPTIONS - For passengers with international connections at Lima A...
    The implementation of the new International Connections Tax (TUUA) has been postponed to December 7, 2025, due to regulations...

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    Exception Policies

    PASSENGER PROTECTION - Route suspension in Lima (LIM) and Havana (HAV)
    Copa Airlines (CM) has been incorporated as part of the travel solution for passengers with canceled flights due to the indef...

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    Exception Policies

    PROTECCIÓN DE PASAJEROS - Suspensión de la ruta entre Lima (LIM) y La Habana (HA...
    Se incorpora el tratamiento con Copa Airlines (CM) como parte de la solución de viaje para pasajeros con vuelos cancelados de...

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    Exception Policies

    PASSENGER PROTECTION – Suspension of the route between Lima (LIM) and Orlando (M...
    We inform you about the suspension of the direct route between Lima (LIM) and Orlando (MCO), until November 30, 2025. Affecte...

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    Exception Policies

    FLEXIBILITY - Alternatives due to Maintenance work on the Cuzco Airport (CUZ)
    LATAM COMMERCIAL EXCEPTIONS Due to: Maintenance work on the Cuzco Airport (CUZ) could limit the number of passengers that can...

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    News

    Small update to make your LATAM Trade access more secure

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    Policy Changes

    SPECIAL NEEDS - Start of flight operations with Boeing 787-9 Retrofit aircraft
    Description: Starting October 10, 2025, LATAM Airlines will begin operating the first Boeing 787-9 Retrofit on flight LA500, ...

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    Policy Changes

    BAGGAGE - Restriction on boarding boxes as checked baggage on flights departing ...
    Description To standardize the handling of checked baggage on flights from the United States, restrictions will be applied to...

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    Policy Changes

    Medical Support - Medical Certification requirements for passengers with epileps...
    Description: Passengers diagnosed with epilepsy may fly without the need to obtain a Medical Certification, unless they have ...

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    Exception Policies

    FLEXIBILITY - Alternatives due to Santos Dumont Airport (SDU) runway closure
    LATAM COMMERCIAL EXCEPTIONS Due to: Santos Dumont Airport (SDU) runway closure Customers traveling: From/to/through: Santos D...

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    Groups: Update on Issuance Service Fee for Non-IATA Agencies

    News

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    UPDATE FLEXIBILITY - Alternatives due to Demonstrations in Machu Picchu

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in Machu Picchu en Cuzco (CUZ) Customers traveling: From/to/through: Cuzco...

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    FLEXIBILITY - Alternatives in the event of conflicts in Doha (DOH)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Conflicts in Doha (DOH) Customers traveling: From/to/through: DOH Original flight date: B...

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    SCL–SYD Update: Proactive reissuance by LATAM

    News

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    PIA Update: Introduction of New Booking Irregularities

    News

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    TICKET MODIFICATIONS - Voluntary reissue to a lower cabin

    Policy Changes

    Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new...

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    ASSISTANCE ANIMALS – Seat Assignment Restriction for SVAN / ESAN Assistance Anim...

    Policy Changes

    Description: For safety reasons, on B787 aircraft, the center seats in row 30 must not be assigned to passengers traveling wi...

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    PASSENGER PROTECTION - Route suspension PUQ ⇄ RGL ⇄ MPN

    Exception Policies

    We inform you that due to runway works at Rio Gallegos Airport (RGL), we inform you of the suspension of the Punta Arenas (PU...

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    DEVOLUCIONES - Se actualiza el proceso para solicitar una devolución en mercado ...

    Policy Changes

    Descripción Se actualiza el proceso para ingresar solicitudes de devolución en Brasil de acuerdo a lo siguiente: Emisiones re...

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    PASSENGER PROTECTION - Route suspension BRC ⇄ SCL

    Exception Policies

    We inform you that due to operational requirements, the Bariloche (BRC) ⇄ Santiago (SCL) route has been canceled. The flights...

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    PASSENGER PROTECTION - Route suspension LIM ⇄ ROS

    Exception Policies

    We inform you that, due to the runway closure in Rosario due to maintenance work carried out by the Government of the Provinc...

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    NDC

    Welcome to our third Newsletter of the year!

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    Chat update: make your support easier with extra information

    News

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    More seats for your groups: Discover the Instant Purchase (IP) option!

    News

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    PASSENGER PROTECTION - Operator changes on the Santiago (SCL) ⇄ Sydney (SYD) rou...

    Exception Policies

    Due to commercial reasons, the block space agreement on LATAM marketing flights operated by Qantas (QF) on the route between ...

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    PASSENGER PROTECTION - Route suspension GIG ⇄ REC

    Exception Policies

    Due to operational requirements, the route Galeão (GIG) Recife (REC) has been canceled and is not available on reservation sy...

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    FLEXIBILITY - Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), ...

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), Ecuador Customers trave...

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    The journey begins long before takeoff 👩‍✈️

    News

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    PASSENGER PROTECTION - Route suspension CTG ⇄ MDE

    Exception Policies

    We inform that due to operational requirements, the Cartagena (CTG) ⇄ Medellín (MDE) route has been canceled and will no long...

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    Easier Name Corrections! Check out the automatic tool available on LATAM Trade

    News

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    FLEXIBILITY - Union measures by air traffic controllers in Argentina, (AR)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Union measures by air traffic controllers in Argentina, (AR) Customers traveling: From/to...

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    PASSENGER PROTECTION - Route suspension SCL⇄MCO

    Exception Policies

    We inform that based on market demand and operational requirements routes Santiago (SCL) ⇄ Orlando (MCO) will be canceled fro...

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    PASSENGER PROTECTION - Route suspension FOR ⇄ MIA

    Exception Policies

    We inform you that due to operational needs the routes Fortaleza (FOR) ⇄ Miami (MIA) will be canceled from July 8, 2025.

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    FARES - Simplified text for changes and refunds penalties

    Policy Changes

    Description We would like to inform you that we have simplified the explanatory notes displayed when consulting fare regulati...

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    Important: Emails sent on June 26 may not have been received

    News

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    FLEXIBILITY - Alternatives to the BRICS Summit in Santos Dumont (SDU)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the BRICS Summit in Santos Dumont (SDU) Customers traveling: From/to/thro...

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    Advance Onboard Menu Selection in Business Cabin

    Policy Changes

    Description: Customers traveling in the Business cabin on LATAM international routes will have the option to select their onb...

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    BAGGAGE - Restriction on baggage boarding for commercial purposes on domestic BR...

    Policy Changes

    Description In order to standardize the handling of checked baggage on flights within Brazil, the boarding of checked baggage...

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    FLEXIBILITY - Alternatives to possible closure of airspace in Qatar (DOH)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to possible closure of airspace in Qatar (DOH) Customers traveling: through:...

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    CODESHARE - New codeshare agreement between LATAM (LA) and TAP Air Portugal (TP)

    Policy Changes

    LATAM Airlines and TAP Air Portugal are launching a codeshare agreement. Sales for these flights will be available starting o...

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    FLEXIBILITY - Recent events in Tel Aviv, Israel (State of war)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv, Israel (State of war) Customers traveling: From/to/through: Te...

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    PASSENGER PROTECTION - Suspension of the route between Auckland (AKL) and Sidney...

    Exception Policies

    Due to operational requirements,as of October 26, 2025, the route between Auckland (AKL) ⇄ Sydney (SYD) has been suspended.

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    Starting June 18, all our flights will operate from Terminal 1 at MEX Airport

    News

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    Lima will have a new airport starting June 2025

    News

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    LATAM Trade just got even better: check out the new features

    News

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    FLEXIBILITY - Alternatives to the opening of the New Jorge Chavez Terminal (LIM)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Due to the opening of the New Terminal at Jorge Chávez Airport (LIM), LATAM has implement...

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    FLEXIBILITY - Earthquake in Región Magallanes (PUQ)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Región Magallanes (PUQ) Customers traveling: From/to/through: Punta Arenas ...

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    FLEXIBILITY - Power outage in Europe (EUR)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Power outage in Europe (EUR) Customers traveling: From: Madrid (MAD) Original flight date...

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    NDC

    The latest news from NDC by LATAM

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    NDC

    Travelport and LATAM Group renew distribution agreement to include NDC content

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    Make ticket refunds easier with our webinar

    News

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    FLEXIBILITY - Alternatives due to General Strike Argentina (AR)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: General Strike Argentina (AR) Customers traveling: From/to/through: ARGENTINA (EZE, AEP, ...

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    New feature on LATAM Trade: check fares and regulations details in one place!

    News

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    Citizens of Australia, Canada, and the United States: New e-Visa Requirements fo...

    News

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    EXTENSION FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, ...

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    FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, ...

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    PASSENGER PROTECTION - Suspension of the LIM ⇄ JAU route

    Exception Policies

    We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) remains suspended until furthe...

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    EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequi...

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    Refund Requests After Flight Departure

    News

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    Now you can correct names on LATAM Trade Portal for tickets issued through any c...

    News

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    Split PNR: new NDC by LATAM feature to enhance your experience!

    News

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    11/01/25 FLEXIBILITY - Adverse weather conditions in Bogotá (BOG), Colombia.

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá (BOG), Colombia. Customers traveling: From/to/throug...

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    EXTENSION FLEXIBILITY - Alternatives to Wildfires in Los Angeles (LAX), Californ...

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: Wildfires in Los Angeles (LAX), California Customers traveling: From/to/through: Los Ange...

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    Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoi...

    News

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    Amadeus and LATAM Airlines renew distribution agreement with NDC-sourced content

    News

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    NDC by LATAM: extended processing time for connections in November and December

    News

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    New Feature from NDC by LATAM

    News

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    New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin ...

    News

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    Uncancelled Segments Irregularity: extension of soft launch period

    News

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    Irregularity fee for uncancelled reservation segments

    News

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    NDC by LATAM Newsletter: July 24 Edition

    News

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    ANIMALS - New entry requirements for animals en Routes to the United States

    Policy Changes

    Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o...

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    Everything You Need to Know About ADMs

    News

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    Four new WTA and Skytrax Awards 🎉

    News

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    Simplify Your Group Trip Management with our new feature!

    News

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    REMINDER: irregularity fee for uncancelled reservation segments

    News

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    NDC by LATAM: online with the latest news

    News

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    Important Update Regarding Our Operations at CDG Airport

    News

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    Important: charge for uncancelled reservations irregularities

    News

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    Updated Sales Terms & Conditions for Travel Agencies

    News

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    NDC by LATAM: Newsletter April 2024

    News

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    NDC by LATAM: Maintain control over your orders during changes and save time!

    News

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    Important Recommendation: Please avoid using the same PNR after performing any ...

    News

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    Now you can request NDC reissue quotes through our support chat

    News

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    17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina...

    Exception Policies

    LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentin...

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    Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passpor...

    News

    Update: The implementation date for the visa requirement by the government has been postponed to April 10th, 2025.

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    Exception Policies

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    NDC by LATAM
    Help Center

    Help Center

    Find quick and effective solutions to all your queries. Our help center is designed to provide you with clear and detailed answers, allowing you to resolve any situation independently.

    Manuals, Tutorials & Resources
    Manuals, Tutorials & Resources

    A centralized library with manuals, video tutorials, webinars, and other materials created to support your daily operations.

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    Cancellations and Involuntary Changes
    Cancellations and Involuntary Changes

    Review our Passenger Protection Policy and handle contingency situations with confidence when assisting your customers.

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    Voluntary Changes
    Voluntary Changes

    Find all rules, conditions, and instructions for voluntary ticket changes issued by your agency.

    View Policy

    Go to Help Center

    More About

    More About
    Explore institutional content, operational information, and LATAM’s key differentiators to strengthen your partnership and better guide your customers.
    Our Fleet
    Our Fleet

    Help your customers learn more about LATAM’s aircraft models — including comfort, technology, and safety features for each type of route.

    More Information
    LATAM Cabins
    LATAM Cabins

    Discover our cabin options — Premium Business, Premium Economy, and Economy — and help your customers choose the ideal onboard experience.

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    Lounges
    Lounges

    Guide your customers on how to access LATAM’s own and partner lounges, with details on locations, services, hours, and unique amenities.

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    Onboard Entertainment
    Onboard Entertainment

    Explore the entertainment options available on LATAM flights and help your customers make the most of their onboard experience.

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    Sustainability
    Sustainability

    Learn about LATAM’s sustainability strategy — focused on reducing environmental impact, protecting ecosystems, and supporting communities with tangible commitments toward a greener future.

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    Awards
    Awards

    Discover the industry recognitions LATAM has received for punctuality, service, sustainability, and flight experience.

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    Diversity & Inclusion
    Diversity & Inclusion

    Learn about LATAM’s initiatives to promote a more diverse, equitable, and inclusive environment across all areas of the company.

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    Sponsorships
    Sponsorships

    Find out more about the sports and cultural events LATAM supports across Latin America — including national teams, leagues, music festivals, and regional initiatives.

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    Operational Data

    Key indicators that reflect how we deliver efficiency and great experiences every day.

    NPS 56

    (Net Promoter Score)

    83,5 %

    Load factor (quarterly)

    20,6 million

    Passengers transported (quarterly)

    Highlights for Your Agency

    Stay up to date with tools, features, and materials that support your operations with LATAM.

    NDC by LATAM

    Access our dedicated NDC informative homepage and discover everything available for your agency.

    More Information

    Travel Documents

    Check updated entry and connection requirements for domestic and international destinations, helping your customers travel smoothly and without surprises.

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    LATAM Trade (Private Portal)

    Registered companies have exclusive access to self-service tools such as name corrections, waiver requests, ticket inquiries, fare rules, and more — all in a simple, fast, and fully digital experience.

    Access Now