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Available Functionalities
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NDC by LATAM Support
Sales and Ticketing
Changes and After-Sales
Ancillaries and Comfort Services
Special Passengers and Services
Irregular Operations and Protection
We're experiencing higher demand than usual, so response times may be longer. In the meantime, here's how to resolve things faster on your own:
Involuntary changes? Check the policy here and resolve it faster.
Looking for flight status? Check it here
Need your ticket or reservation status? The LATAM Virtual Assistant solves this and many other requests instantly → Click the chat icon
Due to the Christmas and New Year holidays, support hours for North and Central America will be different on the dates listed below. Please review the schedule to plan your requests accordingly.
| 24/12 Wednesday | 25/12 Thursday | 26/12 Friday | |
|---|---|---|---|
| Operational Support | Regular support (24x7) | ||
| NDC by LATAM Support | |||
| Sales Support | Support available | No support | Regular service hours |
| Groups, Series & Charters | |||
| 31/12 Wednesday | 01/01 Thursday | 02/01 Friday | |
|---|---|---|---|
| Operational Support | Regular support (24x7) | ||
| NDC by LATAM Support | |||
| Sales Support | Support available | No support | Regular service hours |
| Groups, Series & Charters | |||
If you need to speak with a LATAM representative, we recommend using our support chat on LATAM Trade. Our team will be glad to assist you.
Global Sales Support Team
LATAM Airlines
History
28/07/2026
Groups: New Options for an Enhanced Experience09/07/2026
ROUTES - New operation between Sao Paulo (GRU) ⇄ Punta Cana (PUJ)08/07/2026
ROUTES - New operation between Sao Paulo (GRU) ⇄ Cape Town (CPT)03/07/2026
ROUTES - New operation between Bogotá (BOG) and Barcelona (BLA), Venezuela02/07/2026
South Africa: Customs Online Traveller Declaration01/07/2026
LATAM Virtual Assistant: Is that flight really confirmed?01/07/2026
LATAM Groups: INFANT Inclusion in Group Negotiations22/12/2025
Special support hours: Christmas and New Year22/12/2025
Chat support: small updates to improve your experience09/12/2025
Turning your feedback into action: updates and improvements05/12/2025
New fee for international connections in Lima (LIM)01/12/2025
New virtual assistant: your instant support in the chat01/12/2025
Transition from PIA to BSP Link for irregularity management27/01/2025
Now you can correct names on LATAM Trade Portal for tickets issued through any channel!23/01/2025
Split PNR: new NDC by LATAM feature to enhance your experience!08/01/2025
Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoid seat cancellations (Amadeus and Travelport)...30/03/2020
ROUTES - Operational changes in Osorno, Chile12/03/2020
ROUTE - Operational changes in Punta del Este (PDP)06/03/2020
FARES - Flexible changes for international tickets purchased until March 22, 202004/03/2020
ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)30/10/2019
ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)24/10/2019
ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand14/10/2019
ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil