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Sales | Codeshare

    Codeshare refers to an agreement between airlines whereby a certain carrier may place its own flight number on flights operated by another carrier. This allows both companies to cover more destinations and provide more flight frequencies, thus giving better service to their customers.

    A difference must be made between the operating carrier and the marketing carrier.

    • Operating: the company that sells and operates a flight
    • Marketing: the company that sells the flight but does not operate it 

    It is a legal requirement to inform customers which carrier will be operating the flight. 

    LATAM has the following codeshare agreements:

    Codeshares

    LATAM (LA, XL)

    LATAM Airlines Brazil

    Aeromexico (AM)

    Aeromexico (AM)

    Air China (AC)

    Air China (AC)

    Air Tahiti Nui (TN)

    Austrian Airlines (OS)

    Alaska Airlines (AS)

    British Airways (BA)

    British Airways (BA)

    Cathay Pacific (CX)

    Cathay Pacific (CX)

    Delta Air Lines (DL)

    China Eastern Airlines (MU)

    Finnair (AY)

    Delta Air Lines (DL)

    Iberia (IB)

    Finnair (AY)

    Japan Airlines (JL)

    Iberia (IB)

    Korean Airlines (KE)

    Japan Airlines (JL)

    Lufthansa (LH)

    Jetstar Airways (JQ)

    Qantas (QF)

    Korean Airlines (KE)

    Qatar Airways (QR)

    Malaysia Airlines (MH)

    South African Airways (SA)

    Qantas (QF)

    Swiss (LX)

    Virgin Atlantic (VS)

    Virgin Atlantic (VS)

    Vueling (VY)

    Voepass (2Z)

    Westjet (WS)

    Vueling (VY)

     

    Westjet (WS)

    Turkish Airlines (TK)

    Turkish Airlines (TK)

     

    The combination of an interline flight with a Jetstar Airways (JQ) codeshare flight is not allowed in the same booking. Example: JQ + LA* pure flight operated by JQ.

    IMPORTANT: LA and Qantas maintain a block space codeshare for routes operated by Qantas between Sydney/Santiago and Sydney/Auckland/Santiago, in which the reservation code for the other company is created 3 days before the flight departure.

    • The LATAM stock must be used for reservations and ticketing of flights marketed by LATAM.
    • This does not apply to group reservations on codeshare flights.
    • For questions about special services, ask an agency support agent.
    • All minors under the age of 15 must travel accompanied by an adult in charge. On itineraries with Qatar Airways (QR) the minimum required age for minors traveling alone is 16 years at the time of travel.
    SPECIAL VOEPASS CONSIDERATIONS (2Z)
    • LATAM and Voepass have a Unilateral Agreement on LA* flights operated by 2Z for Free Sale (OTC) and Block Space sales.  Therefore, within the operational and commercial window, no tickets can be issued and/or re-issued (voluntary/involuntary) on Voepass flights (2Z). This rule ensures that passengers are properly assigned, so that no problems occur on boarding.
    • For any changes the reserve must ALWAYS be re-issued. Revalidation generates migration problems for the distribution system in Voepass.
    • Bookings created on LA marketing flights on flights operated by 2Z of the "block space" type do not generate a booking code in the Voepass system until 9 days from flight departure. This means that services booked on LA marketing flights are only received by 2Z within 9 days of flight departure (if purchased before 9 days). 
    • LATAM tickets, can earn miles/points only on codeshare (marketing LA) flights operated by Voepass.

    On codeshare flights marketed by LATAM, seats must be booked every time a customer requests so.

    Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of check in at the airport.

     

    Important: Seats and other ancillaries are not available for sale on codeshare flights.

    • Carry-on Luggage: The operating carrier’s policy applies.
    • Checked Baggage: The interline baggage policy of the Most Significant Carrier applies. If the MSC is a codeshare flight, the marketing carrier’s policy applies. For further details, check the Baggage Section.
    • For the codeshare between LATAM Airline Brazil and Voepass, if Voepass is the operating carrier, the Voepass allowance applies.
    • For interline travel with origin or ultimate destination in USA or CANADA: carriers will apply a single set of baggage rules (allowance, excess fees, etc.) for the ENTIRE itinerary, regardless of any stopovers.

    The marketing carrier identified on the first flight coupon (Selecting Carrier) can select the baggage allowance rules that will apply to the ENTIRE interline itinerary between these two options:

    a) Its own baggage rules; or,

    b) The rules of the Most Significant Carrier (MSC), pursuant to the methodology of IATA Resolution 302.

    The option chosen will be automatically reflected in the ticket. The sales agent can see this information during pricing, before saving the PQ.

    Baggage information (checked baggage allowance, excess fees, carry-on baggage, etc.) must be loaded in the fares published by each company.

    • Customers must check in directly with the flight operator.

    It is possible to sell offline and codeshare flights in NDC, and these flight options are available on the portal and will be displayed in the flight options list. All other general considerations regarding codeshare flights remain unchanged.