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RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay


A new process is established to exempt airport fees and taxes for passengers in Uruguay


Customers in Uruguay requesting exemption from airport fees and taxes

Date of Implementation:



To exempt the charge for airport fees, the agent must:

  • Create the reservation and send it to requesting the tax exemption, attaching supporting documentation in the case of diplomatic passengers or, in the case of groups or individuals, request it as a tax-exempt interest group in UY.
  • With the Salesforce (SF) case number, automatically sent in response to the email request, the agent must contact the Operational Support team via chat.
  • Once the documentation has been reviewed, the LATAM customer service executive will send the generated waiver.
  • The agent must issue the ticket (manually manipulating the fare calculation mask) and enter the waiver code in the endorsement field