Description:

In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the Right of Withdrawal of Acceptance under the terms articles 1110 et seq of the Code of Civil and Commercial Procedure of the Nation.

Applicability:

• Only non-face-to-face purchases
• Revenue and FFP award tickets on any route issued in
• Argentina through a travel agency. This includes all
• associated ancillary services purchased.
• Withdrawal is permitted up to 10 calendar days from the
• purchase date.
• Applies to unused tickets
• If the flight is within the 10-day period, the right of withdrawal
• must be exercised before the first flight of the ticket (not
• applicable to NOSHOW pax)
• Applies to direct and indirect sale tickets
• The ticket will be refunded to the original FOP
• Refunds apply according to the time frame established by
• LATAM (7 business days)

Scope:

Revenue and FFP award tickets on any route issued in Argentina through remote channels (Contact Center and Website). This includes all associated ancillary services purchased.

Date of Implementation:

Immediate

Considerations: 

Agencies must process applications through their GDP at BSPLink and add the following comment: "LEY RETRACTO DESISTIMIENTO / DESISTÊNCIA"

Exception:

NA

Section:

Sales |Ticket Modifications