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Politicas

26/10/2023

RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay

Description:

A new process is established to exempt airport fees and taxes for passengers in Uruguay

Scope:

Customers in Uruguay requesting exemption from airport fees and taxes

Date of Implementation:

Immediate

Considerations: 

To exempt the charge for airport fees, the agent must:

  • Create the reservation and send it to soporteagencias@latam.com requesting the tax exemption, attaching supporting documentation in the case of diplomatic passengers or, in the case of groups or individuals, request it as a tax-exempt interest group in UY.
  • With the Salesforce (SF) case number, automatically sent in response to the email request, the agent must contact the Operational Support team via chat.
  • Once the documentation has been reviewed, the LATAM customer service executive will send the generated waiver.
  • The agent must issue the ticket (manually manipulating the fare calculation mask) and enter the waiver code in the endorsement field