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Policy

27/09/2024

FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS)


LATAM COMMERCIAL EXCEPTIONS

Due to:

New requirements for passengers traveling to Caracas (Venezuela)

Customers traveling:

To: Caracas (CCS)

Original flight date:

Between: September 27, 2024 to September 30, 2024

Customers may choose ONE of the following options WITHOUT PENALTY:

Change of date/flight/rerouting:

WITHOUT PENALTY, subject to cabin availability in the original cabin (without fare differences) up to 7 days of the original flight date.

Change of origin/destination

Without penalty, subject to fare differences for any date within the ticket validity.

In the Endorsement Box, insert:

CCS27SEP24

OSI in reservation:

INVOL CHG DUE TO: CCS27SEP24

Customers who DO NOT wish to change their tickets may request a refund according to:

Refund:

Without penalty.

Valid for all UNUSED coupons of the ticket and associated ancillaries.

     

(*) Change subject to cabin availability on LATAM flights implies that the travel agent must make the reservation in the original booking class. If the class is not available, the agent must reserve in the lowest booking class available in the same cabin of the LATAM flight and complete the involuntary ticket reissue. In other words, it is no longer necessary to contact the LATAM Sales Support Agent to request the original booking class.

     

Important:

*Venezuelan ID is not permitted as a travel document, neither any other citizenship's document (e.g., ID, residency or passport), may they have

 

*Passengers with dual nationality must provide their venezuelan valid passport. In case the venezuelan passport is expired, passengers cannot be boarded even if their other nationality´s passport is valid.

*If the ticket is going to be reissued through e-business, no OSI element must be added in the reservation nor code in the endorsement field.

Change of origin or destination means flying to/from a city different than the one printed on the original flight coupon

Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.