Politicas
History
- 0 September 2023
14/09/2023
UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets14/09/2023
PASSENGER PROTECTION - Definition of ticket validity in involuntary changes13/09/2023
RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil
- No content available
- 0 August 2023
- No content available
- 0 July 2023
28/07/2023
FARES - Changes to Brand LIGHT (SL)27/07/2023
SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r...14/07/2023
REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets
- No content available
- 0 June 2023
30/06/2023
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)22/06/2023
SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo22/06/2023
SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route19/06/2023
FARES - New attribute for Brand Basic16/06/2023
TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States15/06/2023
CODESHARE - Changes to the codeshare agreement with Voepass (2Z)15/06/2023
AVIH - AVIH embargo lifted on LIM - Ecuador routes15/06/2023
BAGGAGE - Transportation of perishable food as checked baggage in Brazil12/06/2023
TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value
- No content available
- 0 May 2023
- 0 April 2023
27/04/2023
SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R...20/04/2023
SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge20/04/2023
TRAIN SERVICE - Train service for destinations in Italy and Spain20/04/2023
SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge06/04/2023
MINORS - Teenage passengers traveling alone on itineraries containing OAL flights
- No content available
- 0 March 2023
30/03/2023
COMMERCIAL EXCEPTIONS - Non-consecutive use of voluntary coupons in Europe30/03/2023
GROUPS - Issuance of groups, series & negospace from May 123/03/2023
BAGGAGE - The baggage charge at the Boarding Gate is extended for boarding groups 4 and 523/03/2023
MINORS - Restrictions to the use of booster seats and baby carriers on board
- No content available
- 0 February 2023
- 0 January 2023
- No content available
- 0 December 2022
- No content available
- 0 November 2022
- No content available
- 0 October 2022
- No content available
10/02/2023
SALES - Name Correction Exceptions Update
Description: |
Please be advised that changes have been made to the Name Correction Exception Policy. |
Scope: |
Commercial Exceptions |
Date of Implementation: |
February 10, 2023 |
Considerations: |
Changes in Policy apply:
Because of this, the table of correction examples has been updated. |
Section: |
Sales | FOID or Name Correction |