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    New virtual assistant: your instant support in the chat
    Published on December 1, 2025
    Dear Travel Partner, 

     

    Throughout December, the LATAM Trade B2B support channel will begin offering a new virtual agent, available directly in the chat. This new tool will allow you to handle certain requests more quickly and easily, without leaving the platform.

    With this new option, you will be able to:

    • 1

      Check the status of tickets, PNRs or purchase orders;    

    • 2

      Review conditions for involuntary changes;

    • 3

      Access fare conditions with ease.

    • 4

      Soon you'll be able to check and request name corrections, as well as special services like wheelchair assistance and special meals.

    Access will be rolled out gradually to ensure the best possible experience. If you don’t see this option yet, it will be available to you very soon. 

    Our virtual agent was designed to give you greater autonomy and agility, without losing the human touch: when needed, she will transfer your case to one of our experts, who remain available to provide personalized assistance.

    Important: to help the virtual agent support you more effectively, clearly describe the reason for your contact and include key information whenever possible (such as ticket number, PNR, or purchase order).

     

    These details help us better understand your request and ensure faster, more accurate service.

    Watch a brief demonstration of how our virtual agent works in the chat.

    This initiative, together with the redesigned LATAM Trade and new tools in the Private Portal, reinforces our commitment to technology, efficiency and closeness in our relationship with partner agencies.

     

    Let’s stay in touch! 
    LATAM Airlines Team

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