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Operational Warnings & Contingencies

05/02/2024

PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and London (LHR)

Due to operational restrictions, we inform you that the suspension of the route between Lima (LIM) and London (LHR) is extended.

Flights canceled:

Route: LIM-LHR-LIM

 

Flight period 02FEB24 - 30NOV24 (flights in subsequent dates will be closed for sale in the system until further notice).

 

Passengers are being notified of this suspension.

 

Protection offered:

Automatic protection: LATAM flights via GRU.

 

Reservations:

Protection via GRU on LATAM flights:

 

Protection will be carried out centrally:



  • The protection should be done based on the availability of the original cabin, in the same class or, failing that, the lowest available.
  • The reissue will be conducted involuntarily, retaining the original Fare basis and fare construction.
  • Enter the OSI in the reservation: OSI INVOL REROUTE DUE TO LAxxx CNLD.

 

Protection via MAD on LATAM + IB flights

 

If the client is not satisfied with the protection proposed via GRU, the option of traveling on Holding LATAM and Iberia flights may be offered, with a connection in MAD. For example:

 

LA2484 LIMMAD + LA*1539 MADLHR [IB3164]

LA*7141 LHRMAD [IB3173] + LA2485 MADLIM

 

The following should be considered:

  • Protection on the LATAM flight should be done based on the availability of the original cabin, in the same class or, failing that, the lowest available.
  • Protection on the IB flight must be in the lowest available class of the same cabin (Economy or Premium Business).
  • The reissue will be conducted involuntarily, retaining the original Fare basis and fare construction.
  • Enter the OSI in the reservation: OSI INVOL REROUTE DUE TO LAxxx CNLD.

 

Free change of destination to MAD-CDG-FRA airports

 

Exceptionally for this suspension, the option to change destination free of charge to the airports of Madrid (MAD), Paris (CDG) and Frankfurt (FRA) on 100% LATAM flights may be offered, according to the following:



  • The protection should be done based on the availability of the original cabin, in the same class or, failing that, the lowest class available.
  • The reissue will be conducted involuntarily, retaining the original Fare basis and fare construction.
  • Enter the OSI in the reservation: OSI INVOL REROUTE DUE TO LAxxx CNLD

 

You are reminded that the costs of transportation to LHR are the responsibility of the passenger.

 

Important

  • Passengers who do not accept the proposed protection will be able to use the same flexibilities defined in Passenger Protection.
 

When reissuing, insert the following note under Ticket Endorsements:

Protection on LATAM flights:

INVOL REROUTE (vuelo)(fecha) CNLD

 

Protection via MAD on LATAM + IB flights

SKDCHG LIMLHR 24

 
 

Ancillaries:

For protections on 100% LATAM flights, Ancillaries will receive the same treatment as tickets.

 

For protections on other airlines, ancillaries must be refunded.