LATAM allows the possibility of correcting a name or the FOID on a booking when there are issuance errors. FEB10,23 NEW: All reservations with a name change require a mandatory reissue of the ticket, even in reservations with itineraries with domestic flights.
FOID corrections will not be reissued; the correct FOID will be entered in the PNR through a SSR CKIN* message.
This element is mandatory for ticket issuance in all markets, except the United States, Mexico and Brazil where it`s optional.
(*) Consult your GDS in case of doubts about how to enter the SSR CKIN.
- It is permitted one time only.
- Applies for unused or partially used LATAM tickets.
- In the name correction process, the original ticket stock must be maintained.
- The reissue will be done as "historical", without penalty or fare differences (See exception for codeshare flights and other companies in point 3).
- Supporting documentation must be submitted for legal name changes, omissions of last name or first name. More details in Class and Waiver Request.
- The correction is only allowed for reservations with tickets issued, except for processes associated with Group`s policy.
- Review considerations on the correct entry of the passenger's name in Reservations & Ticketing > 1.1 Name of the Passenger
- For change to a new ticket (different passenger), the current procedure must be applied, maintaining all the conditions and restrictions set for each market.
Applicability:
The Travel Agent should correct its tickets according to the following conditions:
Correction Types |
Examples |
Request Documents |
|
1. Spelling mistakes in name or last name (maximum 3 letters) - Includes phonetics modification:
|
GONSALES for GONZALEZ DANIELLE for DANIELE DAISY for DEISI ou DAISE LYGYA for LIVIA RAIRA for RAISSA DANIELA for DANIEL (Correction only. For legal name or gender changes, check point 9).
|
NO |
|
2. Inverted name (keeping last name) or inverted last name (keeping names). Does not include both:
|
GALVEZ/MARIA ANA for GALVEZ/ANA MARIA |
NO |
|
3. Inverted name field: NAME/LAST NAME
|
LUISA/GALVEZ for GALVEZ/LUISA
|
NO |
|
4. Add first name keeping the last name. It does not include both (last names and first names together):
|
SILVA/ALBERTO for SILVA/LUIS ALBERTO GILMORE/JULIAN P for GILMORE/ JULIAN PETER SMITH/J MICHAEL for SMITH/JOHN MICHAEL |
NO |
|
5. Add last name keeping the first name. Do not include both (last names and first names together):
|
RUIZ/ALBERTO for RUIZ TORO/ ALBERTO FAGUNDEZ/JOAO for ESPINOZA FAGUNDEZ/JOAO
|
NO |
|
6. Name and last name duplicity, keeping the name (both included):
|
FARIA FARIA/HIGOR for FARIA/HIGOR FARIA/HIGOR HIGOR for FARIA/HIGOR
|
NO |
|
7. Name corrections by adding or deleting suffixes (e.g. Junior, JR, Neto, Son, Nephew):
|
JR/JOSÉ, JÚNIOR/JOSÉ or PEREIRA/JOSÉ for PEREIRA JR/JOSÉ or PEREIRA JUNIOR JOSE E.g.: The full name is: Jose Pereira Junior. In reserve is: JR/JOSÉ, JÚNIOR/JOSÉ or PEREIRA/JOSÉ. It can be changed to: PEREIRA JR/JOSÉ or PEREIRA JUNIOR/JOSÉ
|
NO |
|
8. Correction to type of passenger, change INF, CHD or ADT to other type of passenger: It is considered within the name correction exceptions. The ticket will be reissued without penalty and/or service charge. It is considered a name correction exception. This correction is made by reissuing the ticket, exempt from penalties and/or service fees. Fare difference will be charged or refunded, as appropriate.
|
SANCHEZ/ANA (INF) for SANCHEZ/ANA (CHD)
|
NO |
|
9. Change of name and/or surname (legal determination), presenting official documents that corroborate it. By adoption, marriage, divorce, gender changes, etc.: The passenger MUST present both documents that proves his/her identity. For domestic flights, they will be presented at the airport at check-in. For international flights, the presentation is made at the time of the correction request.
|
ROCHAM/MARIA for GUEDES/MARIA TORRES/ALICIA for DE PEREZ/ALICIA IMPORTANT: This reissue process requires a waiver. |
YES Document proving the identity of the original full name + Document proving the new full name. E.g.: passports, identity cards, etc.
|
|
10. Other cases of name correction where it is proven that it is the original passenger. |
MARTINES ELIONOR/ANA MARTINEZ / ALIENOR ANA IMPORTANT: This reissue process requires a waiver.
|
YES Document proving the identity of the original passenger (e.g. passport, IC, etc.) |
|
For corrections of names that do not appear in this table, in order to confirm the passenger's identity, contact an Agency Service Executive.
- For itineraries that only include flights from the LATAM group, the reservations must be made in the operating carrier to complete the reissue.
- Itineraries that include other airlines:
- Open a request in the private portal at: Post-sale exemption> Correct name> Name correction exception.
- Attach the passenger's documents in addition to informing the 2 reservation codes.
- With the exception of the United States and Europe, which must continue to make the request via email.
For name corrections that are not included in the table, the Travel Agent must request the passenger to send a copy of the travel document and a letter authorizing the correction, in which they must specify the error and the correct name of the passenger.
Once the documentation has been received, the Travel Agent must make the request through the LATAM Trade Private Portal, as a “post-sale Waiver” to analyze the request.
Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.
Name Corrections will not be modified in the original PNR. Travel Agents must reissue according to the following:
1. Make a new reservation with the correct name, maintaining the original booking class and flight(*).
(*) If the original reservation class for the LATAM portion is closed, the Travel Agent may book the lowest class available in the same cabin of the original flight. Subsequently must request confirmation of the original class with the local support (see Class Request for details)
2. The reissuance will be as "historical", without penalty or fare differences.
3. Enter in Endorsements of the ticket: NM CORRECTION.
4. Cancel the original reservation to avoid duplicity.
If Waiver applies:
To request a Waiver, see the details according to your country in "Request for class or Waiver"
GDS Information:
In case of operational inquiries about tickets and reservations made in GDS systems, the agent must contact the GDS Help Desk.
**Supporting documentation will be requested in the cases that apply. It is mandatory to request the Waiver on the same day that the reissue is made.
Reissue the Ticket entering the assigned waiver number.
Note: When more than one passenger is listed in the reservation, only the passenger requiring the name correction will be splitted (PNR split) from the rest prior to the space request to LATAM.
Considerations for codeshare flights:
- If the same class is not available, the name correction will be subject to the payment of fare differences at the time of reissuing. Only the penalty * is waived.
- In order for the penalty to be omitted, in the endorsements field must be entered: NM CORRECTION
Class Request or Waiver:
To request a class for a LATAM flight, Travel Agents must:
Important: Upon receiving the exemption, the original reservation must be canceled, avoiding duplication.
- Tickets issued in Colombia, whose correction is made in Colombia (regardless origin of the trip)
- Tickets issued outside of Colombia but originating travel in Colombia, provided the request is made in Colombia
Local Exceptions Brazil:
Customer requests for full or partial name/surname corrections that are not included in the Conditions for Name Correction Table, may be accepted, even if the reservation does not contain the travel document number.
Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.
To proceed with a correction, Travel Agents must ask the customer to provide a copy of the travel document and a letter authorizing the correction, which must single out the name/surname error and the customer’s correct name/surname. If the reservation has been issued without the travel document, the authorization letter will be mandatory.
Once the documentation has been received, the Travel Agent must make the request through the established support channel to request the change authorization.
Conditions for correcting the name/surname and reissuing the ticket are processed according to points 1 and 2.
Local Exceptions Colombia:
The Aviation Regulation of Colombia indicates that fare differences due to name or last name correction, should not exceed the amount applied to the Administrative Fee (TA ).
This regulation applies to:
If the itinerary includes flights of other companies and classes are closed without possibility of requesting the original class, if the fare difference is greater than the value of the Administrative fee (TA) must inform the passenger that the correction should be done in a LATAM Office.
At this time, this functionality is not available on our NDC portal.
If you need to request a name or FOID correction, please contact our specialists through our preferred service channel: the chat available here on LATAM Trade (in addition to our usual service channels).
This way, our team will process your request on your purchase order.