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LATAM TRADE

Sales | FOID or Name Correction

    FOID corrections will not be reissued; the correct FOID will be entered in the PNR through a SSR CKIN message.

    This element is mandatory for ticket issuance in all markets, except United States and Mexico where it`s optional.

    1. Applicability:

    • It is permitted one time only.
    • In the name correction process, the original ticket stock must be maintained.
    • The reissue will be done as "historical", without penalty or fare differences (See exception for codeshare flights and other companies in point 3).
    • Supporting documentation must be submitted for legal name changes, omissions of last name or first name.
    • The correction is only allowed for reservations with ticket issued, except for processes associated to Group`s policy.
    • For change to a new ticket (different passenger), the current procedure must be applied, maintaining all the conditions and restrictions set for each market.

    The Travel Agent should correct its tickets according to the following conditions:

    Type of Corrections

    Example:

    Shall the ticket be reissued?

    When reissuing: Is the Waiver required?

    DOM TKT

    INTER TKT

    1.Spelling mistakes in name or last name (max. 3 letters)-  include phonetic modification

    GONSALES for GONZALEZ

    DANIELLE for DANIELE

    DAISY for DEISI o DAISE

    LYGYA for LIVIA

    RAIRA for RAISSA

    DANIELA for DANIEL (only correction. For name or gender changes please see point 6)

    NO*

     

    YES

     

    NO

     

    2. First name written backward (keeping the same last names) or last name written backwards (keeping the same names). It does not include both.

    GALVEZ/ MARIA ANA for GALVEZ/ ANA MARIA

    PEREZ ULLOA/ CARLOS for ULLOA PEREZ/ CARLOS

    ROJAS/JUAN PEREZ for PEREZ ROJAS/ JUAN

    ESTEBAN ROJAS/JUAN for ROJAS/JUAN ESTEBAN.

    NO*

    YES

    NO

    3. Switched first name and last name: FIRST NAME/LAST NAME

    LUISA/GALVEZ for GALVEZ/LUISA.

    NO*

    YES

    NO

    4.       Omission of first name keeping the last name. It does not include both cases (last names and first names altogether).

    SILVA/ ALBERTO for SILVA/ LUIS ALBERTO

    GILMORE/ JULIAN P for GILMORE/ JULIAN PETER

    SMITH/ J MICHAEL for SMITH/ JOHN MICHAEL

    AGUILAR/ MONTT MR for AGUILAR MONTT/ MATIAS MR

    NO*

    YES

    NO

    5.Omission of last name keeping the first name. It does not include both cases (last name and first names altogether).

    RUIZ/ALBERTO for RUIZ TORO/ ALBERTO

    FAGUNDEZ/JOAO for ESPINOZA FAGUNDEZ/ JOAO

    Only in BR: full name FERNANDO LIMA PASSOS

    LIMA/FERNANDO for PASSOS/FERNANDO

    NO*

    YES

    YES

    6. Legal changes of first name and/or last name must be supported by official documents whether it is due to adoptions, marriage, divorce, gender reassignment, etc.

    The passenger MUST present both documents that confirm his/her identity. For domestic flights, documents must be presented directly at the airport when checking-in. For international flights, they must be presented when requesting the correction.

    ROCHAM/MARIA for GUEDES/MARIA

    TORRES/ALICIA for DEPEREZ/ALICIA

    NO*

    YES

    YES

    7. Correction of names for adding or omitting agnomen (E.g.: Junior, JR, Neto, Filho, Sobrinho).

    JUNIOR/ ANTONIO for LUNA JUNIOR/ ANTONIO

    For example: Full Name JOSE PEREIRA JUNIOR

    Issued as: JR/JOSE or JUNIOR/JOSE or PEREIRA/JOSE or JR PEREIRA/JOSE

    Correction: PEREIRA JR/JOSE or PEREIRA JUNIOR/JOSE

    NO*

    YES

    YES

    8. Type of passenger correction (Change INF, CHD or ADT into other type of passenger). It is considered a name correction exception. This correction is made by reissuing the ticket, exempt from penalties and/or service fees. Fare difference will be charged or refunded, as appropriate.

    SANCHEZ/ANA (INF) for SANCHEZ/ANA (CHD)

     

    YES

    YES

    NO


     

    (*) Tickets with 100% Domestic route Colombia must be reissued.

    When it is not necessary to reissue, a SSR CKIN must be entered in the original PNR with the correct name or FOID. Example: LA SSR CKIN CORRECT NAME PEREZ/JUAN

    For name corrections that are not contemplated in this table where the identity of the passenger can be confirmed, contact your Sales Support Agent.

    2. Correction Process

    Name Corrections will not be modified in the original PNR. Travel Agents must reissue according to the following:

    1. Make a new reservation with the correct name, maintaining the original booking class and flight(*).

    (*) If the original reservation class for the LATAM portion is closed, the Travel Agent may book the lowest class available in the same cabin of the original flight. Subsequently must contact the Sales Support Agent to request confirmation of the original class. The 2 reservation codes will be required.

    2. An OSI must be entered in the reservation with the correct name. Ej: PLS NM CORRECT PSGR 1 RIVERA PEDRO.

    3. The reissuance will be as "historical", without penalty or fare differences (See exception in point 3).

    4.  Enter in Endorsements of the ticket: NM CORRECTION.

    5. Cancel the original reservation to avoid duplicity.

    If Waiver applies:

    6.  Request Waiver to the Sales Support Agent****

    Supporting documentation will be requested in the cases that apply. It is mandatory to request the Waiver on the same day that the reissue is made.

    7.  Reissue the Ticket entering the waiver number assigned by the Sales Support Agent.

    Note: When more than one passenger is listed in the reservation, only the passenger requiring the name correction will be splitted (PNR split) from the rest prior to the space request to LATAM.

    3. Considerations for codeshare flights:

    • For itineraries that only include flights from the LATAM group (LA, JJ, XL, 4M), the reservations must be made in the operating carrier to complete the reissue.
    • Changes on itineraries that include other Airlines are subject to class availability and will be subject to payment of fare differences.

    4. Local Exceptions Colombia:

    The Aviation Regulation of Colombia indicates that fare differences due to name or last name correction, should not exceed the amount applied to the Administrative Fee (TA ).

    This regulation applies to:

    • Tickets issued in Colombia, whose correction is made in Colombia (regardless origin of the trip)
    •  Tickets issued outside of Colombia but originating travel in Colombia, provided the request is made in Colombia

    If the itinerary includes flights of other companies and classes are closed without possibility of requesting the original class, if the fare difference is greater than the value of the Administrative fee (TA) must inform the passenger that the correction should be done in a LATAM Office.

    5. Local Exceptions Brazil:

    For commercial and LATAM Fidelidade tickets issued in Brazil:

    Customer requests for full or partial name/surname corrections that are not included in the Conditions for Name Correction Table, may be accepted, even if the reservation does not contain the travel document number.

    Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.

    To proceed with a correction, Travel Agents must ask the customer to provide a copy of the travel document and a letter authorizing the correction, which must single out the name/surname error and the customer’s correct name/surname. If the reservation has been issued without the travel document, the authorization letter will be mandatory.

    Once the documentation has been received, the Travel Agent must contact the Sales Support Agent to request the change authorization.

    Conditions for correcting the name/surname and reissuing the ticket are processed according to points 1 and 2.