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LATAM TRADE

Sales | FOID or Name Correction

    LATAM allows the possibility of correcting a name or the FOID on a booking when there are issuance errors. Depending on the type of correction and the route, it will be necessary to reissue or add a SRCKIN to the booking, in order for the ticket to be considered consistent with the passenger’s travel document.

    FOID corrections will not be reissued; the correct FOID will be entered in the PNR through a SSR CKIN* message.

    This element is mandatory for ticket issuance in all markets, except the United States, Mexico and Brazil where it`s optional.

    (*) Consult your GDS in case of doubts about how to enter the SSR CKIN.

    Applicability:

    • It is permitted one time only.
    • Applies for unused or partially used LATAM tickets.
    • In the name correction process, the original ticket stock must be maintained.
    • The reissue will be done as "historical", without penalty or fare differences (See exception for codeshare flights and other companies in point 3).
    • Supporting documentation must be submitted for legal name changes, omissions of last name or first name. More details in Class and Waiver Request.
    • The correction is only allowed for reservations with tickets issued, except for processes associated with Group`s policy.
    • Review considerations on the correct entry of the passenger's name in Reservations & Ticketing > 1.1 Name of the Passenger
    • For change to a new ticket (different passenger), the current procedure must be applied, maintaining all the conditions and restrictions set for each market.

     

    The Travel Agent should correct its tickets according to the following conditions:

    (Consider that tickets 100% DOM Colombia route must always be reissued, even if the table says "NO").

    Types of corrections and examples

    Should it be reissued?

    When reissued: Does it require a Waiver?

    DOM TKT

    INTER TKT

    1. Spelling mistakes in name or last name (include phonetic modification) same FOID/DOCS in the reservation:

     

    GONSALES for GONZALEZ

    DANIELLE for DANIELE

    DAISY for DEISI o DAISE

    LYGYA for LIVIA

    RAIRA for RAISSA

    DANIELA for DANIEL

    LIZ by ELIZABETH

    MARCELINO by MAXIMINO

     

    For name or gender changes please see point 7

    NO

    YES

    NO

    2. Inverted name (keeping last name) or inverted last name (keeping names). Does not include both:

     

    GALVEZ/MARIA ANA for GALVEZ/ANA MARIA

    PEREZ ULLOA/CARLOS for ULLOA PEREZ/CARLOS

    ROJAS/JUAN PEREZ for PEREZ ROJAS/ JUAN

    ESTEBAN ROJAS/JUAN for ROJAS/JUAN ESTEBAN

    NO

    YES

    NO

    3. Inverted name field:

     

    NAME/LAST NAME

    LUISA/GALVEZ for GALVEZ/LUISA

    MELINA/CAMARGO for CAMARGO/MELINA

    CAROL/JOHNSON por JOHNSON/CAROL

    NO

    YES

    NO

    4. Omitted name but last name kept. Does not include both (last name and names together):

     

    SILVA/ALBERTO for SILVA/LUIS ALBERTO

    GILMORE/JULIAN P for GILMORE/ JULIAN PETER

    SMITH/J MICHAEL for SMITH/JOHN MICHAEL

    AGUILAR/MONTT MR for AGUILAR MONTT/MATIAS MR

    TORRES/ALBERTO por TORRES SALAZAR/LUIS ALBERTO

    NO

    YES

    NO

    5. Omitted last name but first name kept. Does not include both (last names and names together):

     

    RUIZ/ALBERTO for RUIZ TORO/ ALBERTO

    FAGUNDEZ/JOAO for ESPINOZA FAGUNDEZ/JOAO

     

    SUSANA TORRES por SUSANA ANDREA/TORRES SILVA

    NO

    YES

    NO

    6. Name and last name duplicity, keeping the name (both included):

     

    FARIA FARIA/HIGOR for FARIA/HIGOR

    FARIA/HIGOR HIGOR for FARIA/HIGOR

    NO

    YES

    NO

    7. Change of name and/or legal surname, submit official documents that show the fact. By adoption, marriage, divorce, sex change, etc .:


    ROCHAM / MARIA by GUEDES / MARIA

    TORRES / ALICIA by DEPEREZ / ALICIA


    Passengers MUST submit both documents that prove their identity.

    For domestic, document must be submitted at the airport for Checking in.

    For international, documents must be submitted when the correction is requesting.

    NO

    YES

    YES

    8. Name correction due to adding or excluding name suffixes (e.g.: Junior, JR, Neto, Filho, Sobrinho):

    JR / JOSE or JUNIOR / JOSE or PEREIRA / JOSE by PEREIRA JR / JOSE or PEREIRA JUNIOR JOSE

    For example: Full Name JOSE PEREIRA JUNIOR

    Issued as: JR/JOSE or JUNIOR/JOSE or PEREIRA/JOSE or JR PEREIRA/JOSE

     

    Correction: PEREIRA JR/JOSE or PEREIRA JUNIOR/JOSE

    NO

    YES

    YES

    9. Correction to type of passenger, change INF, CHD or ADT to other type of passenger:

     

    SANCHEZ/ANA (INF) for SANCHEZ/ANA (CHD)

     

    It is considered a name correction exception. This correction is made by reissuing the ticket, exempt from penalties and/or service fees. Fare difference will be charged or refunded, as appropriate.

    YES

    YES

    NO

    When it is not necessary to reissue, a SSR CKIN must be entered in the original PNR with the correct name or FOID. Example: LA SSR CKIN CORRECT NAME PEREZ/JUAN

    For name corrections that are not contemplated in this table where the identity of the passenger can be confirmed, contact your Sales Support Agent.

     

    For name corrections that are not included in the table, the Travel Agent must request the passenger to send a copy of the travel document and a letter authorizing the correction, in which they must specify the error and the correct name of the passenger.

    Once the documentation has been received, the Travel Agent must make the request through the LATAM Trade Private Portal, as a “post-sale Waiver” to analyze the request.

    Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.

    Name Corrections will not be modified in the original PNR. Travel Agents must reissue according to the following:

    1. Make a new reservation with the correct name, maintaining the original booking class and flight(*).

    (*) If the original reservation class for the LATAM portion is closed, the Travel Agent may book the lowest class available in the same cabin of the original flight. Subsequently must request confirmation of the original class with the local support (see Class Request for details)

    2. The reissuance will be as "historical", without penalty or fare differences.

    3.  Enter in Endorsements of the ticket: NM CORRECTION.

    4. Cancel the original reservation to avoid duplicity.

    If Waiver applies:

    To request a Waiver, see the details according to your country in "Request for class or Waiver"

    GDS Information:

    In case of operational inquiries about tickets and reservations made in GDS systems, the agent must contact the GDS Help Desk.

    **Supporting documentation will be requested in the cases that apply. It is mandatory to request the Waiver on the same day that the reissue is made.

    Reissue the Ticket entering the assigned waiver number.

    Note: When more than one passenger is listed in the reservation, only the passenger requiring the name correction will be splitted (PNR split) from the rest prior to the space request to LATAM.

     

    Considerations for codeshare flights:

    • For itineraries that only include flights from the LATAM group, the reservations must be made in the operating carrier to complete the reissue.
    • Itineraries that include other airlines:

    - If the same class is not available, the name correction will be subject to the payment of fare differences at the time of reissuing. Only the penalty * is waived.

    - In order for the penalty to be omitted, in the endorsements field must be entered: NM CORRECTION

     

    Class Request or Waiver:

    To request a class for a LATAM flight, Travel Agents must:

    • Open a request in the private portal at: Post-sale exemption> Correct name> Name correction exception.
    • Attach the passenger's documents in addition to informing the 2 reservation codes.
    • With the exception of the United States and Europe, which must continue to make the request via email.

    Important: Upon receiving the exemption, the original reservation must be canceled, avoiding duplication.

     

    Local Exceptions Brazil:

    Customer requests for full or partial name/surname corrections that are not included in the Conditions for Name Correction Table, may be accepted, even if the reservation does not contain the travel document number.

    Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.

    To proceed with a correction, Travel Agents must ask the customer to provide a copy of the travel document and a letter authorizing the correction, which must single out the name/surname error and the customer’s correct name/surname. If the reservation has been issued without the travel document, the authorization letter will be mandatory.

    Once the documentation has been received, the Travel Agent must make the request through the established support channel  to request the change authorization.

    Conditions for correcting the name/surname and reissuing the ticket are processed according to points 1 and 2.

     

    Local Exceptions Colombia:

    The Aviation Regulation of Colombia indicates that fare differences due to name or last name correction, should not exceed the amount applied to the Administrative Fee (TA ).

    This regulation applies to:

    • Tickets issued in Colombia, whose correction is made in Colombia (regardless origin of the trip)
    • Tickets issued outside of Colombia but originating travel in Colombia, provided the request is made in Colombia

    If the itinerary includes flights of other companies and classes are closed without possibility of requesting the original class, if the fare difference is greater than the value of the Administrative fee (TA) must inform the passenger that the correction should be done in a LATAM Office.