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LATAM TRADE

Sales | FOID or Name Correction

    FOID corrections will not be reissued; the correct FOID will be entered in the PNR through a SSR CKIN message.

    This element is mandatory for ticket issuance in all markets, except United States, Mexico and Brazil where it`s optional.

    1. Applicability:

    • It is permitted one time only.
    • In the name correction process, the original ticket stock must be maintained.
    • The reissue will be done as "historical", without penalty or fare differences (See exception for codeshare flights and other companies in point 3).
    • Supporting documentation must be submitted for legal name changes, omissions of last name or first name.
    • The correction is only allowed for reservations with ticket issued, except for processes associated to Group`s policy.
    • For change to a new ticket (different passenger), the current procedure must be applied, maintaining all the conditions and restrictions set for each market.

    The Travel Agent should correct its tickets according to the following conditions:

     

    Types of corrections and examples

    Should it be reissued?

    When reissued: Does it require a Waiver?

    DOM TKT

    INTER TKT

    1.    Spelling mistakes in name or last name (include phonetic modification) same FOID/DOCS in the reservation:

     

    GONSALES for GONZALEZ

    DANIELLE for DANIELE

    DAISY for DEISI o DAISE

    LYGYA for LIVIA

    RAIRA for RAISSA

    DANIELA for DANIEL

    LIZ by ELIZABETH

    MARCELINO by MAXIMINO

     

    For name or gender changes please see point 6

    NO*

    YES

    NO

    2.    Inverted name (keeping last name) or inverted last name (keeping names). Does not include both:

     

    GALVEZ/MARIA ANA for GALVEZ/ANA MARIA

    PEREZ ULLOA/CARLOS for ULLOA PEREZ/CARLOS

    ROJAS/JUAN PEREZ for PEREZ ROJAS/ JUAN

    ESTEBAN ROJAS/JUAN for ROJAS/JUAN ESTEBAN

    NO*

    YES

    NO

    3.    Inverted name field:

     

    NAME/LAST NAME

    LUISA/GALVEZ for GALVEZ/LUISA

    MELINA/CAMARGO for CAMARGO/MELINA

    NO*

    YES

    NO

    4.    Omitted name but last name kept. Does not include both (last name and names together):

     

    SILVA/ALBERTO for SILVA/LUIS ALBERTO

    GILMORE/JULIAN P for GILMORE/ JULIAN PETER

    SMITH/J MICHAEL for SMITH/JOHN MICHAEL

    AGUILAR/MONTT MR for AGUILAR MONTT/MATIAS MR

    NO*

    YES

    NO

    5. Omitted last name but first name kept. Does not include both (last names and names together):

     

    RUIZ/ALBERTO for RUIZ TORO/ ALBERTO

    FAGUNDEZ/JOAO for ESPINOZA FAGUNDEZ/JOAO

    Only in BR: full name FERNANDO LIMA PASSOS

    LIMA/FERNANDO for PASSOS/FERNANDO

    NO*

    YES

    NO

    6.    Legal change of name and/or last name, by presenting official documentation to corroborate. Due to adoption, marriage, divorce, gender reassignment etc.:

     

    ROCHAM/MARIA for GUEDES/MARIA

    TORRES/ALICIA for DEPEREZ/ALICIA

     

    The passenger MUST present both documents accrediting his or her identity.

    For domestic purposes they must be presented at the Airport during Check-in³.

    For International travel when requesting the change.

    NO*

    YES

    NO

    7.    Name correction due to adding or excluding name suffixes (e.g.: Junior, JR, Neto, Filho, Sobrinho):

     

    JR/JOSE o JUNIOR/JOSE o PEREIRA/JOSE por PEREIRA JR/JOSE o PEREIRA JUNIOR JOSE

     

    For example: Full Name JOSE PEREIRA JUNIOR

    Issued as: JR/JOSE or JUNIOR/JOSE or PEREIRA/JOSE or JR PEREIRA/JOSE

     

    Correction: PEREIRA JR/JOSE or PEREIRA JUNIOR/JOSE

    NO*

    YES

    NO

    8.    Correction to type of passenger, change INF, CHD or ADT to other type of passenger:

     

    SANCHEZ/ANA (INF) for SANCHEZ/ANA (CHD)

     

    It is considered a name correction exception. This correction is made by reissuing the ticket, exempt from penalties and/or service fees. Fare difference will be charged or refunded, as appropriate.(Reissues with a positive balance for the customer must be processed via direct sales channels)

    YES

    YES

    NO

     

    (*) Tickets with 100% Domestic route Colombia must be reissued.

    When it is not necessary to reissue, a SSR CKIN must be entered in the original PNR with the correct name or FOID. Example: LA SSR CKIN CORRECT NAME PEREZ/JUAN

    For name corrections that are not contemplated in this table where the identity of the passenger can be confirmed, contact your Sales Support Agent.

    2. Correction Process

    Name Corrections will not be modified in the original PNR. Travel Agents must reissue according to the following:

    1. Make a new reservation with the correct name, maintaining the original booking class and flight(*).

    (*) If the original reservation class for the LATAM portion is closed, the Travel Agent may book the lowest class available in the same cabin of the original flight. Subsequently must contact the Sales Support Agent to request confirmation of the original class. The 2 reservation codes will be required.

    2. An OSI must be entered in the reservation with the correct name. Ej: PLS NM CORRECT PSGR 1 RIVERA PEDRO.

    3. The reissuance will be as "historical", without penalty or fare differences (See exception in point 3).

    4.  Enter in Endorsements of the ticket: NM CORRECTION.

    5. Cancel the original reservation to avoid duplicity.

    If Waiver applies:

    6.  Request Waiver to the Sales Support Agent****

    Supporting documentation will be requested in the cases that apply. It is mandatory to request the Waiver on the same day that the reissue is made.

    7.  Reissue the Ticket entering the waiver number assigned by the Sales Support Agent.

    Note: When more than one passenger is listed in the reservation, only the passenger requiring the name correction will be splitted (PNR split) from the rest prior to the space request to LATAM.

    3. Considerations for codeshare flights:

    • For itineraries that only include flights from the LATAM group (LA, JJ, XL, 4M), the reservations must be made in the operating carrier to complete the reissue.
    • Changes on itineraries that include other Airlines are subject to class availability and will be subject to payment of fare differences.

    4. Local Exceptions Colombia:

    The Aviation Regulation of Colombia indicates that fare differences due to name or last name correction, should not exceed the amount applied to the Administrative Fee (TA ).

    This regulation applies to:

    • Tickets issued in Colombia, whose correction is made in Colombia (regardless origin of the trip)
    •  Tickets issued outside of Colombia but originating travel in Colombia, provided the request is made in Colombia

    If the itinerary includes flights of other companies and classes are closed without possibility of requesting the original class, if the fare difference is greater than the value of the Administrative fee (TA) must inform the passenger that the correction should be done in a LATAM Office.

    5. Local Exceptions Brazil:

    For name corrections of tickets issued in Brazil that are not contemplated in the Conditions for Name Correction Table; The Travel Agent must request the passenger to send a copy of their travel document and a letter authorizing the correction, which must single out the name/surname error and the customer’s correct name/surname

    Once the documentation has been received, the Travel Agent must contact the Sales Support Agent to request the change authorization.

    Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.