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LATAM TRADE

Comunicazioni Importanti

16/03/2022

PASSENGER PROTECTION - Suspension domestics routes in Brazil

Canceled routes:

Due to commercial needs, the sale and operation of the following domestic routes in Brazil have been suspended:

 

ROUTE

FROM

TO

São Paulo (GRU) Prez Prudente (PPB)

12-abr-22

01-ago-22

São Paulo (GRU) Juiz de Fora (IZA) 

05-abr-22

25-jul-22

São Paulo (GRU) Montes Claros (MOC)  

29-mar-22

04-jul-22

São Paulo (GRU) Cascavel (CAC)

26-abr-22

11-jul-22

São Paulo (GRU) Caxias do Sul (CXJ)         

19-abr-22

18-jul-22

Brasilia (BSB) Imperatriz (IMP)

01-abr-22

30-abr-22

Brasilia (BSB) Rio Branco (RBR)

01-abr-22

30-jun-22

Brasilia (BSB)  Uberlandia (UDI)

01-abr-22

30-jun-22

Brasilia (BSB)  Navegantes (NVT)

01-abr-22

30-jun-22

Brasilia (BSB)  Palmas (PMW)**

27-mar-22

30-jun-22

Fortaleza (FOR)   Manaus (MAO)

01-abr-22

30-jun-22

Curitiba (CWB) Londrina (LDB)

27-mar-22

30-jun-22

Curitiba (CWB) Porto Alegre (POA)

01-abr-22

30-jun-22

Curitiba (CWB) Maringa (MGF)

27-mar-22

30-jun-22

Fortaleza (FOR) Maceio (MCZ)

01-abr-22

30-jun-22

Fortaleza (FOR) Vitoria (VIX)

01-abr-22

30-jun-22

Belem (BEL)   Manaus (MAO)

01-abr-22

30-jun-22

 Manaus (MAO) Porto Velho (PVH)

02-abr-22

30-jun-22

Fortaleza (FOR) Belem (BEL)

01-abr-22

31-may-22

Belem (BEL) Macapá (MCP)

01-abr-22

31-may-22

Proposed protection:

LATAM flights on available days; however, the following routes can be protected on flights operated by Gol (G3) Airline:

  • São Paulo (GRU) Prez Prudente (PPB)
  • São Paulo (GRU) Juiz de Fora (IZA)
  • São Paulo (GRU) Montes Claros (MOC)
  • São Paulo (GRU) Cascavel (CAC)
  • São Paulo (GRU) Caxias do Sul (CXJ)

Reservation management:

Protection options may be offered to customers when they contact the travel agency.

 

  • Protection on LATAM flights will be subject to availability in the original cabin and in the lowest class available in the same cabin.
  • Routes that can be protected with G3 flights, must be use the following Economy cabin classes: Y T J W P E A U N B O for dates within the cancellation period of the LATAM route.
  • If the passenger decides to travel on a date where there is no availability with LATAM, the involuntary refund must be offered or the options established in Passenger Protection

 

The reissue will be made as involuntary, keeping the original fare basis and fare construction.

Insert in the reservation the OSI indicating: OSI INVOL REROUTE DUE TO SKCHG LAxxx CNLD and passenger/travel agency contact

Enter in Ticket Endorsements on reissue:

SKCHG (flight)(date) CNLD

Ancillaries:

  • In protection with LATAM flights: ancillaries will receive the same treatment as tickets.
  • In protection with OLA flights: Offer the involuntary refund since there is no technical feasibility to offer the products on flights of other airlines.