CONTINGENCY - Demonstrations in domestic Colombia

We're experiencing higher demand than usual, so response times may be longer. In the meantime, here's how to resolve things faster on your own:

Flights affected in Cusco due to airport runway repairs? For cancellations or involuntary changes, please refer to the Passenger Protection Policy and resolve it faster.
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Published on May 18, 2021

We inform that due to local protests, flights to/from Colombia from May 18th 7:00 a.m. to May 26th 21 11:59 p.m. are affected by delays and/or cancellations.

Due to the foregoing, it has been defined that passengers with affected and unaffected flights have the same flexibilities for changes and/or refunds established in the publication Travel Solutions for passengers with affected flights. Travel agents will be able to handle reservations following the provisions of this procedure.