18/07/2024
ANIMALS - Embargo On Transportation Of Pets (AVIH AND PETC) and Assistance Animal (ESAN) on Routes to the United States
Description: Starting from July 31, 2024, an embargo is established on the transportation of AVIH and PETC Pets, as well as E...
18/07/2024
REFUND - Right of withdrawal in Ecuador for domestics and international tickets
Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom...
11/07/2024
SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC
Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators...
11/07/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina
Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge...
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27/06/2024
Change in rules on the Distribution Cost Recovery Surcharge (TRCD)
Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro...
27/06/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons
Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon...
13/06/2024
INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z)
Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c...
06/06/2024
BAGGAGE - New requirements for transporting retained firearms in Chile
In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar...
06/06/2024
SPECIAL SERVICES - Change of the seat marking process at no cost
Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc...
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30/05/2024
TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM
Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t...
30/05/2024
SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil
Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br...
23/05/2024
SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN)
Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal...
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10/04/2024
COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México
Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr...
04/04/2024
BAGGAGE - Change in special baggage policy
Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,...
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28/03/2024
TICKET MODIFICATIONS - Voluntary reissue to a lower cabin
Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new...
21/03/2024
ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH
Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car...
15/03/2024
RESERVATIONS - Insertion of travel data on domestic flights in Colombia
We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti...
15/03/2024
TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM
Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh...
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28/02/2024
HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States)
Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co...
22/02/2024
BAGGAGE - Maximum allowed checked baggage quantity per passenger
Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe...
15/02/2024
SALES - Name correction on LATAM tickets with Delta flights
Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...
08/02/2024
PETS IN CABIN (PETC) - New conditions for PETC acceptance on board
Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been...
08/02/2024
COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina
Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R...
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