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    Train Service

    On July 1, 2026, the Trenitalia (LA/9B) ticket sales agreement in conjunction with a LATAM ticket ends. 

     
      LATAM delivers the "Deutsche Bahn" train service in Germany, which consists on a round or one way trip by train from Frankfurt to any destination within Germany. 
      • The train destinations within Germany, Deutsche Bahn (W2), must be booked together with the international flight segment. The train cannot be added to tickets already issued.
      • Applies to any LATAM public fare (Adults, children, and infants) on LATAM flights and tickets.
      • Applies to codeshares only between LATAM Holding flights.

      Train reservation: All destinations within Germany must be booked with the dummy code QYG (fictitious city for Railway Germany). The code “QYG” allows the train station to be left pending and selected at the time of train check-in.

      The times indicated in the reservation are fictitious. The customer must choose the train schedule at the time of check-in.
       
      Check-in: It is important that the customer performs the flight check-in separately.

      The train check-in can be performed immediately after the issuance of the air ticket, but with a maximum of 180 days in advance. To perform the train check-in, the customer must do the following:
      • Access the train link (www.rail-checkin.com) to obtain their boarding pass, using the reservation code or ticket number provided by the travel agency.
      • Select the passengers in the reservation, the train station, and schedules.
      • It is possible to check in the train segments for the following times, provided that the date the train will be used is indicated:
        • To the airport: the day of flight departure and the day before.
        • From the airport: the day of flight arrival and the day after.

      The passenger receives the train ticket in their email, which will be requested once on board the train, along with their identity document and air ticket.

      As soon as the passenger has checked in, the train ticket will be valid for any train on the selected route and day of travel.

      Changes: Changes to the date of the air segment are subject to fare regulations. In case of a rebooking after checking in, the passenger must check in again at www.rail-checkin.com to obtain a valid train ticket.
       
      Baggage: The customer must transfer their baggage from the plane to the train and vice versa, as it is not transported directly to the final destination.For more details, review the information available on the LATAM Airlines site in Destinations > Train Service > Deutsche Bahn.

      Endorsement: Train tickets must not be endorsed or altered. Otherwise, the documents will be invalidated. 
       
      All relevant information about this service for LATAM is available at: www.db-partner.info/iataagents.

      Since March 2026, sales of the Trenitalia service have been suspended; however, for passengers who issued their tickets before March 2026 and have the train service confirmed in their itinerary, the process is as follows: 

      Passengers with train service for travel from July 1, 2026:

      Passengers who have the Italy train segment confirmed in their itinerary for travel on or after July 1, 2026 will have the train segment canceled and will be re-accommodated with a flight segment to travel with ITA Airways (AZ).

      The change will be made with no penalty, in the lowest available booking class in ITA’s (AZ) Economy cabin. The ticket will be reissued as involuntary, maintaining the original fare basis and fare construction.When reissuing, include in the Endorsements field: INVOL CHG DUE TO CNL TRENITALIA.

      Passengers who do not accept the proposed protection: the involuntary change policy applies.

      Passengers with train service until for travel until June 30, 2026:

      Passengers with confirmed train service for travel until June 30, 2026 will be able to use it on the scheduled date. If these passengers request voluntary changes to their ticket, they must be informed that the train service cannot be included when modifying the ticket, and the change is subject to any applicable fare difference in accordance with the applicable fare regulations.

      If there is a flight option to the train’s destination city, a voluntary change may be offered to travel with an airline with which LATAM has an agreement, subject to applicable fare differences. If the new ticket results in a residual balance, the agency must contact its Global Sales Support agent. 

      Service Information:

      Train schedules: The displayed schedules correspond to the actual departure and arrival time of the train. 


      Check-in: From 72 hours before the train departure, the passenger enters their first and last name and one of the following data: PNR locator or; electronic ticket number: https://www.accesrail.com/ (check-in option). 


      Documentation: Identity document and Trenitalia document .

      Passengers who do not have their Trenitalia ticket printed or downloaded on their mobile phone will not be able to board the train.