Feedback Feedback

LATAM TRADE

Sales | Ticket Booking & Issuance

    An individual reservation is the one containing a maximum of 9 passengers in the same record. Reservations of 10 or more passengers are considered group reservations. All passengers included in a record must have the same itinerary as well as the same booking class.

    The elements LATAM requires on each booking are:  

    • Passenger names
    • Air travel segments
    • Telephone numbers from origin and for destination
    • E-mail
    • Emergency contact for all our flights (PCTC)
    • Passenger identification (FOID and/or DOCS)
    • Check considerations
    • Time limit for issuance according to fare
    • Frequent Flyer information

    Seat reservation is only allowed for issued tickets. Once the tickets are issued, the Agent has to offer the seat assignment in case is allowed by fare rules. When reissuing a ticket the seat assignment should also be performed.

    Name of the Passenger

    • Enter the name (s) and last name (s) of the passenger as they appear on the travel document.In case the distribution system issues the ticket with the name and/or last name incomplete (by ticket parameters), the airlines will honor the information that appears on the reservation, therefore, this must coincide with the travel document.
    • In the case of minors, the operator must specify the type of passenger: CHD (2 to 12-year olds minus a day) or INF (0 to 2 years old minus a day).
    • Courtesy appellative is optional.
    • Passengers with only a first or surname, the reservation must be made according to the IATA standard; name or surname/title of courtesy. Example: Name or Surname of the passenger is LEE: LEE/MR

     

    Considerations for flight segments

    • The booking can contain one way, round trip, open jaw and/or connecting or transfer segments depending on the route and fare. In addition the booking can have unknown arrivals (ARNK).
    • Flight segments must not be separated as they are subject to fare restrictions.

     

    MCT - Minimum Connecting Time

    The minimum connection time is determined by the airport and the airline. Whenever a manual connection is made, it should be checked if the minimum required connection time is met.

    The GDS informs when the reservation is finalized if it does not comply with the minimum connection time. The connections provided by the GDS are in accordance with what is allowed by airlines and airports

    Manual connections or connections not allowed in separate tickets, will NOT be honored by airlines. Unlike the connections guaranteed by the systems that the airline must obligatorily be responsible for the passenger's accommodation.

     

    Contact considerations

    The Travel Agent should enter:

    • Contact information for each passenger, at the origin, destination and any stopovers, must be entered into the system.
    •  The country code, city code or area code, local telephone number, contact type and contact city code must always be entered. See examples here.
    • Mandatory e-mail: must enter each passenger`s e-mail into the system. If the passenger does not have one, an e-mail account from a third party must be requested.
    • Name and telephone number of the Travel Agency.
    • Name of the Travel Agent.

     

    Considerations for Time limit (TL)

    • The Time limit must be adjusted to the conditions for an advance purchase fare (ADVP) specified in the fare regulations.
    • The booking will be automatically cancelled by LATAM if TL expires and the ticket has not been issued.

     

    Considerations for emergency contacts (PCTC)

    • The PCTC must be entered in the booking before the itinerary begins. It will be requested as a mandatory condition during check-in, but it is advisable to enter it when creating the reservation.
    • Applies for domestic and international routes.
    • This type of contact does not apply for effects of notification in the event of reprogramming or flight cancellations.

     

    FOID

    • It is mandatory in all countries for the issuance of the ticket, except in the United States and Mexico where it is an optional element.
    • It must include the type of document, country where the document was issued and the document number.
    • It must be entered for each passenger ADT and CHD of the reservation.

     

    DOCS (Document Secure Flight)

    • For travel to the US it is mandatory to have the SR DOCS at the time of ticketing.
    • Corresponds to the documentation the passenger will use to enter the destination point.
    • This information must be entered for every adult, CHD and INF passenger.
    • It contains the following elements:Name and last name:
      • Document number
      • Country of issuance
      • Date of birth
      • Gender

    For domestic and international travel from/via/to the US is mandatory:

    • Full name as it appears on the passengers travel document
    • Date of birth
    • Gender
    • Compensation number (SSR DOCO) where applicable.

     

    Frequent passenger considerations

    • Passengers must be asked for their frequent flyer LATAM Fidelidade, LATAM Pass or oneworld number when making the booking.
    • In paid bookings it is important to enter the passenger`s frequent flyer number so their kilometers/points are validated automatically.

     

    Bookings can be cancelled/annulled losing all validity for issuance, maintain seats or price and take place for different reasons:

    • Time Limit.
    • Duplicate bookings.
    • False no show. For the cases in which the passenger declares to have flown and has sectors of his reservation canceled by NOSHOW, the Travel Agent must contact LATAM.
    • Inconsistencies between booking and ticket. All bookings with discrepancies between flight segments and the ticket are detected in the inventory cleaning process with the subsequent cancelling of all bookings with duplicated tickets or in Void, Refund, Exchange or Used status.

    Information on reservations may only be disclosed to Travel Agencies in the following cases:The Travel Agent must provide the record of the reservation to the LATAM Sales Support Agent, the data delivered by the Travel Agent must match the data in the reservation and with the responsibility that appears in it.Data to be checked is as follows:

    • Name of the Travel Agent
    • Travel Agency telephone number
    • Passenger´s information (name, flight segments)

    LATAM will not provide information if the Travel Agent does not have the reservation code or if the data delivered does not match the information entered in the reservation.

    It is a product to which the Travel Agencies with Sabre System have access, which allows transferring the responsibility of the reservation made in LATAM to the distribution system that claims the reservation for itself.Claims may only be completed by agencies authorized by LATAM to access the system, provided that they meet the following conditions:

    • The reservation has not been issued
    • No air segment in the reservation has been flown
    • The reservation does not include OPEN segments exclusively;
    • No claim has been previously entered by another agency;
    • NO non-air segments are involved.

    Once the system has transferred the record, an OSI with the information is displayed and the receiving agency becomes entirely responsible for managing the reservation, which ceases to be controlled by the airline.

    It is a product to which the Travel Agencies with Sabre System have access, which allows transferring the responsibility of the reservation made in LATAM to the distribution system that claims the reservation for itself.Claims may only be completed by agencies authorized by LATAM to access the system, provided that they meet the following conditions:The reservation has not been issuedNo air segment in the reservation has been flownThe reservation does not include OPEN segments exclusively;No claim has been previously entered by another agency;NO non-air segments are involved.Once the system has transferred the record, an OSI with the information is displayed and the receiving agency becomes entirely responsible for managing the reservation, which ceases to be controlled by the airline.

    When making a booking, issuing or modifying an itinerary, the operator must always verify if the segments in an itinerary are married segments as they cannot be separated.

    When making changes to conjoint segments (associated or married segments) the system will display the following message: PARTIAL CXL OF MARRIED SEGS NOT ALLOWED.

    The only cases where Married Segments can be separated is on bookings with issued tickets, provided no existing traffic rights are infringed on for certain routes, are the following:

    • Protection for changes where LATAM is responsible: In this particular scenario it is quite recurrent that married segments be separated for these bookings.
    • KMS or points UPG LATAM PASS or LATAM FIDELIDADE bookings: (on one of the original legs.)

    Modifications to bookings allowed by the company are:

    • Eliminating infant passengers.
    • Eliminating the entire booking.
    • Separating passengers (SPLIT).
    • Modification of flight segments (with new fares applied to the booking).
    • Modification of contact information on the booking.
    • Adding/eliminating comments on the booking.

    Changes to the name at the booking level are not allowed as stipulated in company policy. The only option is to cancel the existing booking and create a new one subject to availability at that time.


    Spaces can not be blocked for fictitious passengers to ensure certain fares for sale.No modifications can be made to unissued bookings made by travel agencies or other airlines.

    There are certain reservations that, despite being generated on a separate basis, correspond to passengers who are traveling together. This may result from a passenger´s own request, different types of fares, etc.

    In case of CHD fares, the reservation class may be different from that of the adult´s. Consequently, two reservations need to be generated and associated so that they may be recognized as a family when checking seat assignment.

    If the system does not provide an automatic option, or the reservation is already created, the link between bookings must be done through a OSI with the record locator of the other reservation.

    Documents can only be issued on LATAM Ticket Stock for LATAM flights or marketing and operating Airlines with which they currently have a MITA or BITA agreement. The LATAM holding companies maintain different interline e-ticketing (IET) agreements, which must be verified directly in the system before any issuance.

    General Ticketing Standards

    • To issue, Travel Agents must always use their system`s automatic pricing.
    • Only 1 nominal ticket can be issued for each passenger.
    • It is mandatory to issue the tickets in the order they will be used in accordance with current IATA regulations; it is required for the passenger to fly each and every one of the coupons on a given ticket in the order they are issued. For exceptions due to legal provisions for the use of voluntary no show segments see Ticket Modifications.

    Validity of the tickets:

    • Totally unused tickets - 12 months from issuance date.
    • Partially used tickets - 12 months from first flight date.

    The currency in which the international fares are published will be the one established in the country of origin of the trip. Eg: international fares in Chile are published in dollars, domestic fares are published in CLP. The currency of issue will be that used in the country of purchase.

    The issuance of 100% offline itineraries on LATAM ticket stock (itineraries with flight codes of other companies and absence of LATAM marketing flights) is not allowed. All issuance is in accordance with the provisions of resolution 852, where it is established that the issuance plate to be used will be that of one of the participating transporters of the itinerary or its GSA.

    Offline tickets not in compliance with the provisions mentioned would be subject to ADM.

    Passengers who need to prove that they flew with LATAM can obtain a flight certificate through de Help Center/Online Services of latam.com.

    GB Tax exemption for passengers between 12 and 15 years old departing from United Kingdom.

    • Passengers with age between 12 and 15 years, departing from the United Kingdom are exempted from the GB tax (APD Air Passenger Duty).
    • This tax must be excluded upon the issuance of the ticket. This applies regardless the issuing country and only for passengers traveling in the Economy Cabin.
    • The passenger´s age must be entered in the reservation process through SSR DOCS since this information will be audited.
    • Passengers who meet these requirements and have a ticket issued with GB tax, must be redirected to LATAM in order to request the correspondent refund.
    • For issuance of business deals from travel agencies, the business code number or Tour Code must be included.