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Sales | Ticket Modifications

    Modifications to the ticket are understood as any of the following changes made to a ticket:

    • Flight
    • Date
    • Carrier
    • Route
    • Cabin
    • Change to a new ticket (not applicable for LATAM Fidelidade tickets)

    Depending on their origin, ticket modifications are divided according to the following:

    Type of Change



    Requested by passengers (specified in this Chapter)


    Originated by situations beyond the passenger's control. See Passenger Protection chapter

    Before processing voluntary changes on LATAM tickets, consider:

    • Check ticket validity
    • Verify if the fare allows changes
    • Only the reissuance between the following fare types is allowed:
      • Public to Public
      • Private to Private
      • Private to Public
    • Private fares may keep its original private conditions, as long as the reissuing channel has access to the private fare, otherwise they must be reissued to a public fare.
    • When reissuing Negotiated/Private fares associated to a Tour Code, the following should be considered:

    For historical reissues, the Tour Code must be transferred to the new ticket, respecting the conditions initially negotiated.This does not apply to negotiated fares by the “Núcleo de Negócios Brasil” (tour code "NUCLEO"), due to this Tour code does not allow to maintain the same conditions when the ticket is reissued.

    - Exchange reissues are considered a new business and any condition associated to this new issue implies the generation of a new Tour Code.

    - When there are no special conditions on the new issue it will not be necessary to enter a Tour Code.

    • LATAM audits ticket changes based on the date of reissue, not based on when the PNR is modified. Therefore, any change in the booking should be supported simultaneously by ticket reissue.
    • If the fare has a penalty, the highest or most restrictive penalty of the modified components must be identified.
    • Travel agents can only reissue tickets that do not result in a credit balance for the passenger. In the event that the new fare is lower than the original fare, the price difference can be utilized to cover any applicable fees and penalties, as long as the final transaction amount does not result in any remaining credit balance. Simply put, upon completion of the transaction, the value must be equal to or greater than the original ticket value, never lower. Exception for the Brazilian market: tickets must always be reissued at a fare equal to or higher than the original fare.
    • Voluntary changes of LATAM tickets must always be processed by reissuing.
    • Changes made through indirect channels must always be processed by the Issuing Agency. Tickets may be reissued using a different IATA number than the original issue as long as it corresponds to a branch of the same Travel Agency, maintaining the same sale’s channel/business.
    • Consider that EMD generated by direct channels can not be used as a form of payment directly by Travel Agencies through its GDS.
    • LATAM will not receive reissuance balance EMD as form of payment when the owner of the EMD is different from the new passenger. In these cases, it will only be possible to request the refund of the EMD.
    • Reissuing a ticket with a change in business type (e.g., DOM to INT) is not permitted.


    Considerations for voluntary changes made directly through LATAM

    If the passenger contacts LATAM directly or enters the sites of Argentina, Brazil, Chile, Colombia, Ecuador and Peru of, can make the change provided that all requirements are met.

    In all cases, the tickets are reissued; therefore, the Issuing Agency loses control and for future requirements the passenger must be addressed to LATAM. This is advised to the passenger before making the change and the intervened reservations have the following message: SSR OTHS PSGR ACCEPTS TKT UNDER LATAM CTRL.


    The type of reissue depends on whether the change occurs before starting the journey or at any point of the itinerary:

    Type of reissue

    Did the pax start the trip?

    Validity of the reissued ticket*

    Travel Agent action


    WITHOUT initiated trip and changes affect the first coupon.

    12 months from the new date the journey begins**

    The entire itinerary must be re-quoted at the available fare  on the day of reissuance

    The original ticket is submitted as part of payment for the new ticket (total for total). 

    The penalty to be collected corresponds to the highest of the full ticket.



    WITHOUT initiated trip when the change DOES NOT affect the first coupon

    The entire itinerary must be re-quoted with the date of the original ticket`s issuance*.

    The penalty to be collected corresponds to the highest of the components that are being modified.

    Any ticket WITH initiated trip.

    According to the maximum stay allowed by the fare** 

    Any ticket that does not comply with these deadlines is considered expired, meaning they will not be accepted for changes or refunds.

    *The following is considered original issuance:

    a) For the first reissuance: date of purchase for the original ticket.

    b) From the second reissuance onward: the date on the last ticket where the first coupon has been affected, otherwise, date of purchase of the original ticket.

    (**) Ticket validity due to COVID exceptions: tickets affected with original trip start between March 01, 2020 and June 29, 2021, the change can be made until June 30, 2022 depending on the availability of the system (In all markets and routes). Tickets with non-affected flights with original trip start between March 01, 2020 and  August 31, 2021, the change can be made until June 30, 2022 depending on the availability of the system (in all markets and international routes only).

    Exchange Reissue Considerations

    • Components that do not allow changes must remain unchanged when re-quoting the trip and reissuing the ticket, if such components do not combine or do not comply with ADVP or other rules that imply modification, the change will not be possible.

    Historical Reissue Considerations

    • All segments changed must be re-quoted as "historical", regardless of the cabin, route, or fare family.
    • The used coupon must match the fare of the coupon willing to change in the re-quoting, if not and the used coupon:
      • Did not allow changes, the reissue will not be processed.
      • Did allow changes, it may be given a higher fare to complete de reissue.

    (*) Re-quoting the segments flown on the date of original issue, maintaining the same class or higher.

    Considerations on modifications of REF / NONREF components:


    Change to Fare Component

    Fare Price of the Resulting Ticket (without Q)


    If the change only involves the REF component, the fare price of the resulting ticket (without Q) may be lower, equal or higher than the original ticket.


    When modifying a NON REF component in a ticket, the fare price of the resulting ticket (without Q) should be equal to or higher than the original price.

    • Voluntary changes to tickets must honor fare regulations (min., max., etc.).


    1. Coupons to be reissued must be labeled EXCHANGED or status needs to be modified.
    2. The ISSUED IN EXCHANGE FOR field must display the number of the ticket being reissued.
    3. The ORIGINAL ISSUE field must display the original ticket info that was included in the ticket being reissued, or else, the ticket number if the ticket was blank.
    4. Ticket pricing must be completed in the original ticket currency when reissuing international tickets (unused fare and boarding taxes). The chargeable difference will be based on the exchange rate valid on the day reissue is completed.
    5. Reissue ticket

    Penalties for changes to all LATAM domestic and international fares are published using a fixed amount and a percentage of the fare. The system therefore selects one of the two criteria to define the amount to be charged.

    The system selects the penalty to be charged according to the following:

    1. Between the fixed penalty and the fare percentage, the lower will be charged.

    2. If more than one fare component is changed and the penalties are different, the higher penalty of the components changed.

    Note: This already applies to fares with a point of origin in Brazil, therefore, it is extended to the rest of the markets for tickets issued from May 2, 2022.

    The penalty in ticket issues prior to May 2, 2022, the system will apply the highest or most restrictive penalty of the modified components.

    Clarification "ANY TIME"

    The Travel Agent must pay special attention when the text of the Penalties category has a differentiated fine under "ANY TIME", since it is mandatory to check the wording where it says "NOTE".

    In particular, when it appears:

    ANY TIME → Applies before the time of flight

    ANY TIME- NO SHOW (NOTE) →Apply after the time of flight







    USD 300 or 100% of the fare (whichever is the lower) will be charged for re-issuing voluntarily before the time of the flight









    USD 450 or 100% of the fare (whichever is the lower) will be charged for re-issuing voluntarily after the flight time (no show).

    • NOTE: it is indicated that reissue must be completed before the time of the original flight.
    • If done after the time of the flight, the penalty indicated in No-Show item will apply. It is of great importance to advise the passengers on this matter during ticket sale.
    • Penalty charges apply according to the correspondent fare regulation.



    The penalty for changes must be collected within the ticket through the OD code. This applies to all markets that issue on LATAM ticket stock, regardless of the  operators involved in the itinerary.

    The OD code is parameterized in the automatic reissue tools of certain GDSs, otherwise the agents must reflect the collection of the penalty in the tax breakdown of the ticket. In countries where the penalty is taxable, the amount for that tax must be reflected separately in the respective tax field. Except in Argentina and Paraguay, where VAT is included in the amount collected from this concept.

    The only exceptions to charging through the OD code are the United States and Canada that use the CP code to collect the penalty.


    • The change in the reservation and the ticket reissue must be processed during the same day.
    • The penalty collection must be associated to a single ticket for each passenger.
    • Penalties collected with the code OD in a reissue are not considered in the tax balance. Each time a reissue is made, 100% of the penalty will be charged.
    • The code OD is not commissionable and does not allow refunds.  
    • The fare differences must be kept in the new ticket as an ADC.
    • Travel Agencies failing to use the collection method specified for their market will be penalized with a fee of USD 5.00 + the administrative charge associated to ADM issuance in the applicable markets.
    • For the countries where a sales tax applies (IGV, etc.), the amount of the tax will be included on the FEE indicated.
    • Additionally, each irregularity will be subject to ADM issuances which represents the 100% of the total charge for penalties + the administrative charge associated to ADM issuance in the applicable markets.
    • The Agency may dispute the ADM within the stated deadline, which corresponds to 14 calendar days from the day of the memorandum issuance (according to IATA definitions).
    • All requests regarding ADMs revisions must be sent via email through the regular communications channels. The administrative charge is non-refundable even though the amount of the irregularity may be claimed afterwards. In this way, the administrative charge will remain the same, in despite of changes in the ADM.

    Change to a new ticket" is an option that allows a ticket holder to use the ticket to buy a trip for another passenger.


    • Applicable for voluntary changes, for unused commercial tickets. 
    • Applies to public and private fare tickets. 
    • For the new ticket, a new reservation must always be generated (same as for a new sale).
    • It only applies for unused tickets as Exchange Reissue, since it implies a new business, the entire journey must be re-quoted at the applicable fare on the date of reissue.
    • The reissue must be made to the same amount or higher than the original ticket. It is not allowed to use more than one ticket as a form of payment.
    • All components of the original ticket must allow changes (review fare rules).
    • For voluntary changes; The penalty and fare differences will be charged if they exist, according to the current availability at the time of making the change.
    • This procedure does not require waiver or endorsement protection.

    Considerations about documentation:

    The Travel Agent must obtain the relevant authorization from the owner of the ticket (in writing) and be responsible for any complications arising from the change.

    In the event that the owner designates a third party to make the change, the latter must present legal documents (example power of attorney) that prove it and are applicable in the country of issue.

    The backup documentation must be kept by the Travel Agency as a backup to any LATAM requirements, for the time determined according to the legislation in force in each country.

    The ancillaries will allow changes (without penalty) only if the ticket fare allows changes.

    Relationship between elements:

    Any change in the itinerary breaks the synchronization between the ticket and the EMD-A.

    It will be necessary to re-establish the synchronization through the re-association of the EMD-A.

    If for some reason, the ticket is reissued and the EMD-A is not re-associated, the passenger will not be able to use the product/service even if the issued EMD-A number appears in the reservation.


    The distribution systems are currently not able to perform re-associations or re-issue of EMD-A, therefore, given that the EMD-A is a synchronized specie to the ticket, for cases in which the ancillary allows changes, the Travel Agency must reissue the ticket and contact the support area to process the requests according to the following:


    Type of Change

    Travel Agent Action

    Same passenger, service and route, WITHOUT positive or negative fare differences.
    E.g.: Change of date/flight maintaining the same route.

    The LATAM Sales Support Executive must be contacted to request the re-association of the EMD-A.
    This process does not remove the control of the reservation to the Travel Agency.

    All other cases:
    Change of route
    Changes involving fare differences
    Name Corrections
    Example: Change to a "Forward" or "More Space" seat on the same flight.

    The Agency must issue a new EMD-A associated to the new flight and must refund the original EMD-A, no waiver required.

    LATAM allows the following Commercial Exceptions:

    1. Voluntary change to Superior Cabin (no waiver required)
    2. Unexpected events (It requires waiver)
    3. Non-consecutive use of coupons on DOM routes Brazil, Chile, Colombia, Ecuador, Europe, international routes Peru, Colombia and Argentina (no waiver required)
    4. Peru Consumer Code (Applies for domestic route Peru, originating in Peru)
    5. Tax exemption verification
    6. Endorsement in Chile
    7. Voluntary reissue to a lower cabin (With waiver)

    For confirmed Advancement/Postponement flight within the same calendar day, see chapter Ancillaries.

    In cases where Waiver applies, the Travel Agent must:

    • Contact the Sales Support Executive to request the entrance of the respective waiver.
    • Process the reissue of the ticket immediately.

    1. Voluntary change to Superior Cabin

    • Passengers with commercial tickets in economy cabin that want to request a voluntary change to travel on Premium Economy or Premium Business cabins on one or more flights of the reservation, will be allowed to make this change without penalty charge - but paying all the applicable fare differences. This change can be done on any date, marketing/operating LATAM flight or LATAM route as long as there is no change of passenger.
    • The original ticket must allow changes and comply with the fare regulation. Only the penalty is waived.
    • Does not require  waiver.

    2. Unexpected events:

    If a passenger requests a change or refund due to unexpected events that prevent their trip, for example: medical reasons, expired travel documents, death or errors made during the purchase, Travel Agents must contact their LATAM Sales Support Agent to request an evaluation, considering that:

    • Any exception of this type must be channeled through the Sales Support Executive BEFORE the departure of the original flight, who will evaluate the situation according to the established internal policies. For requests in Chile, related to exceptions for medical reasons, the client may contact LATAM to manage the request.
    • In all cases, proving documents which support the request must be presented.
    • The exception must be supported with a Waiver.

    3 Non-consecutive use of coupons:

    The non-consecutive use of coupons for voluntary no-show is an exception delivered to passengers who do not show up in any part of their itinerary. 

    According to legal provisions in Brazil, Chile, Peru, Colombia, and by commercial definition in Ecuador, customers with 100% domestic LATAM tickets who decide to cancel their flight can use the rest of their itinerary. It is not necessary to give advance notice, they just need to show up on time for check-in and boarding of the next scheduled flight. The ticket can be issued in any country.

    • In Brazil and Colombia, this applies to unused tickets.
    • In Chile and Ecuador, it applies to unused or partially used tickets.
    • In Peru, it applies according to what is indicated in the Consumer Code.

    Example 1: Itinerary PUQ-SCL-PUQ

    Section PUQ-SCL: No show

    Section SCL-PUQ: you must use it on the scheduled date 

    Example 2: Itinerary LSC - CCP via SCL

    Section LSC-SCL-CCP: No show

    Section CCP-SCL- LSC: you must use it on the scheduled date.

    According to legal provisions in Colombia, Peru, Europe, and Argentina, customers who decide to cancel their international LATAM flight can use the rest of their itinerary. The segments to be removed will be exclusively LATAM. In the case of connecting flights with another airline, the travel agent may remove segments from the other airline according to their internal cancellation policies.

    International flights from Colombia:

    • Flights 100% operated by LATAM.
    • Unused tickets with origin in Colombia.
    • The ticket can be issued in any country.
    • The customer must notify us within 1 hour after the missed flight. After that time, resuming the journey is subject to fare regulations.

    International flights from Peru:

    • Flights 100% operated by LATAM.
    • Unused tickets issued in Peru.
    • The customer must notify us before the flight they will not use. Requests outside of that timeframe are subject to fare regulations.

    International flights from Argentina:

    • Flights 100% operated by LATAM.
    • Unused or partially used tickets issued in Argentina.
    • The customer must contact us BEFORE the departure of the flight they will not use. Requests outside of that timeframe are subject to fare regulations.


    • Flights 100% operated by LATAM and purchased in Germany, Spain, France, Italy, Portugal, or the United Kingdom.
    • Unused or partially used tickets.
    • The customer must contact us before the flight or no later than 24 hours after the unused flight. If the next flight is within 24 hours, the passenger must inform at least 2 hours before the flight they will take. Requests outside of these timeframes are subject to fare regulations.


    • Apply to commercial and award tickets.
    • If the remaining itinerary is used, no changes will be allowed to the unused coupon.  If the passenger desisted from flying a section and has not yet flown any of the sections of the ticket, the full ticket can be reissued only if the fare regulation allows it and for the route that will actually be flown. Ex: 
      • If the outbound flight (not flown) does not allow changes AFTER DEPARTURE, it will not be possible to reissue.
      • If the outbound flight (not flown) allows changes, AFTER DEPARTURE may carry out the reissue, charging applicable penalties and fare differences.
    • It is not allowed to miss a flight and embark on the next if both are within the same fare component, therefore, it is not allowed to discount segments to apply this exception, except for Chile domestic, Colombia and Peru domestic and international, which you can mismatch segments. Example: 
      • BBA-PMC-SCL in the same fare component
      • Segment BBA-PMC-SCL: No show in BBA-PMC cannot board in PMC-SCL.
    • Passengers who do not give advance notice that they will not fly are subject to all fare regulations  for cases in which it applies.
    • It does not apply to group reservations.

    Refund of the unused coupon:

    • The refund of the unused coupon will apply according to fare regulation (applying the penalty of the fare component and discounting the flown portion of the ticket).
    • It must be requested after the end of the trip.
    • In Brazil, the refund must be requested according to what is indicated here
    • In all other markets, the travel agent must request the refund via the regular channels, indicating the reason: Refund of unused flight segment.

    4. Peru Consumer Code  (Applies for domestic route Peru, originating in Peru)

    Passengers wishing to avail themselves of the provisions of the Consumer Defense Code in Peru must contact LATAM Contact Center at least 24 hours prior to departure of the original flight.

    5. Tax exemption Verification

    Customers who declare to be tax exempted, e.g. diplomats, CO veterans, etc., must be ticketed without the tax code checked, as applicable. This includes ticketed customers who have been charged the tax and therefore need to be re-ticketed.As backup for this exemption, the agent must ask Local Agency Support to process the waiver.

    The agency must verify the taxes applicable in their distribution system. Further inquiries regarding the step-by-step process must be addressed to the GDS helpdesk.



    The law establishes that customers may transfer their ticket to a third party without penalties of fare differences. Applies exclusively to private individuals retaining the type of passenger.

    Considerations for endorsement:

    • The request must be processed up to 24 hours prior to flight departure.
    • Applies to fully unused or partially used tickets with 100% domestic Chile itinerary of customers with an active reservation.
    • Rescission must be requested by the ticket holder.  Child passenger (CHD) tickets can be endorsed to a child passenger (CHD) or an adult passenger (ADT) provided that it is the same fare for both types of passengers. However, infant passengers  (INF) tickets can only be endorsed to an infant passenger (INF).
    • Flights, date, class, route and fare are maintained without changes.
    • Applies to the full round trip or the outbound or return segment, provided it is a domestic segment.
    • The ticket may be endorsed only once
    • Each customer may be given the option to endorse the ticket twice per calendar year: Once between January and June, and once between July and December. 
    • Once the ticket has been endorsed, the new customer will be subject to the same conditions of the original fare.
    • To request an endorsement, the original passenger must provide a written authorization declaring s/he is transferring their ticket and associated ancillaries to a third party together with all supporting identity documentation required. The authorization letter may be downloaded from Latam Airlines website here (only available in Spanish)

    Travel agents who process the endorsement for their clients may reissue the ticket as involuntary, provided there is space in the original reservation class, and retaining the supporting documentation for future post-sale audits or legal requirements.  Endorsements will be audited and subject to ADM charges (applying the charges for voluntary reissue: penalties and/or fare differences) whenever the conditions specified are not met (e.g.: 1 endorsement every six months per customer)

    In case spaces need to be transferred for the flight, the agent must contact their agency support department, with all supporting documentation and the reservation booked under the new passenger's name in order to request those spaces. Once spaces have been provided, the travel agent can complete the reissue.

    The agent must leave an OSI remark in the new reservation with the ticket number being transferred, and in the ticket endorsements box insert the following: ENDORESEMENT LAW CL or CL PARTIAL ENDORSEMENT LAW (in case of only one segment) 

    If the purchase includes ancillaries, the Agency Support department must complete the EMD-A changes.


    7.  Voluntary reissue to a lower cabin (With waiver)

    Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new fare has a higher value.

    The policy applies to voluntary changes on 100% LATAM flights, provided the same origin/destination and passenger are maintained.

    No fare differences or service fees will be charged in the following cases:

    • Change from Premium Business cabin to Premium Economy cabin
    • Change from Premium Business cabin to Economy cabin
    • Change from Premium Economy cabin to Economy cabin

    If the fare has a penalty for changes, it must be charged.If the reissue includes stopovers, connections or any other change that alters the original origin/destination pair or passenger, all relevant fare differences will be charged.

    Travel agencies must request the reissue through Agency Support. Reissuing, who will give them the waiver folio so that they can carry out the reissue directly in their system.

    The functionalities of changing to a new ticket, modifying ancillaries, and commercial exceptions are not available in our NDC portal at the moment.

    To request any of these functionalities, we ask that you contact our specialists through our preferential support channel: the chat available here on LATAM Trade (in addition to our usual service channels). 

    This way, our team will take care of processing your request on your order.