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LATAM TRADE

Sales | Ancillary Products

    Checked Baggage sale  (up to 23 kgs) is enabled on all LATAM routes.

    The sale can be made at any time, as long as there is a ticket issued (or purchased simultaneously with the ticket). 

     

    Considerations

    • It is allowed for all Brands, even for those that include baggage allowance by default.
    • Each piece is considered to have a standard weight of 23 kg. If the bag is determined to be overweight at the time of check-in, the passenger will have to pay the excess weight fee at the airport.
    • Pre-sales of extra kilograms as excess baggage of for a weight exceeding 23 kg is not available through any sales channel.
    • The price for the bag will depend on two factors:
      • Purchases more than 6 hours from the departure of the flight (lower price) or less than 6 hours of flight (higher price). Except domestic routes Brazil that the price changes at 3 hours before the flight.
      • Number of pieces transported (more bags, higher the price). Travel Agencies can issue up to 3 bags, if the passenger wishes to purchase the 4th suitcase or more, it can be purchased through latam.com.
    • Checked-baggage prices for tickets issued as from 20 November 2018 in LATAM’s domestic markets of Argentina, Chile, Colombia, Ecuador and Peru may vary in high travel seasons. This means that the price for a checked bag may change depending on the date of travel and the date of purchase.
    • Special conditions for Chilean domestic market: prices vary according to the type of fare paid and the route flown. This means that on the same flight there may be different prices for customers who bought different fares.

    On LATAM flights, seats may be reserved at the time of purchase or during check-in. Depending on the fare paid or their membership status, customers may reserve their seats in advance.

    The company sells 2 types of seats for sale: LATAM + Seats and Standar Seats

    LATAM+ SEATS.

    Available on all international and domestic routes. Except route to/from Papeete (PPT) and to/from Easter Island (IPC).

    These are seats located between 1st and 7th row and Emergency Exit in Economy cabin. Included to seat purchased, there are some special features depending on their location. The features are Preferred Boarding, More Space and/or Reserved Storage Space.

    LATAM+ is the new name for “Preferred Seats” (+Forward, +Space and Emergency Exit), hence, there is no change that alter sales process to issue this product.

    LATAM+ Seats are distributed as follows:

     

    LATAM+ Seat

    Features

    More Space

    Preferred Boarding

    Reserved storage space

    Row 1

    YES

    YES

    YES

    Rows 2 - 7

    NO

    YES

    YES

    Emergency Exit

    YES

    YES

    NO

     

    Additional Features:

    • Priority Boarding: On the flight where the LATAM+ seat was purchased, passengers may use the “Priority Boarding” lane.
    • Reserved Overhead Bin Space: Passengers who buy a LATAM+ seat may use reserved overhead storage if available (except for seats located in an exit row). Initially, reserved overhead bins will only be available on narrow body aircraft.

    STANDARD SEATS (Seat Selection)

    • All seats in Economy Cabin have an associated value for their use (by default, the Brand in Business allow seat without additional cost in the cabin). The sale applies to all LATAM routes.
    • In international routes temporarily the selection of seats is available free of charge independently of the Brand purchased.

    CONSIDERATIONS FOR SALE

    • Seats available for sale are displayed in each system. 
    • If the Brand does not have the seat attribute included by default, the seat may be purchased later.
    • Customers whose fare does not include seat selection and do not buy this option will have their seats assigned randomly at the time of check-in. The assigned seat will appear in the boarding pass and may be separated from other passengers in the same reservation. However, for safety reasons minors will always be seated next to an adult.
    • Check out Terms of use that passengers have to accept at the moment of the purchase of an Emergency Exit Seat at latam.com
    • Seats reserved through GDSs that have an associated cost will have a time limit to change from “reserved” status (HD/HN) to “paid” status (HI/HK) according to the following:
      • EMD for seats associated to a ticket already issued (1st issue): TL 30 minutes after issue of air ticket.
      • EMD for seats associated to a reissued ticket (2nd issue onwards): TL 24 hours after ticket reissue.
      • EMD for seats that must be re-associated to a reissued ticket: TL 24 hours after ticket reissue.

    Therefore, reservations of tickets in “reserved” status (HD/HN) will be automatically canceled after the TL and a new reservation must be booked according to the current seat availability.

    This time limit (TL) does not apply to seats where the cost is waived (E.g. branded fares, passenger elite status, special services or group reservations).

    In the following cases the Transaction is exempt from payment:

    LATAM+ Seat:

    • Brand TOP (SF) or equivalent according to former fare structure FF.
    • Customers on domestic and international routes with Emerald status in oneworld.
    • Black Signature and Black in LATAM Pass and LATAM Fidelidade.
    • Companions of Black Signature and Black members.
    • Passengers on domestic routes with Sapphire status in oneworld and Platinum in LATAM Pass and LATAM Pass Fidelidade.

    Standard Seat:

    • Tickets with fare codes SE and SF (TOP Branded Fares).
    • Preferred LATAM Pass/Fidelidade customers (Black Signature, Black and Platinum) obtain this attribute free of charge in recognition of their elite status and regardless of the Brand purchased.
    • The benefit applies to one (1) companion of Black Signature and Black members. 

    Consider that the systems do not recognize the member's status, so members must contact the direct channel to obtain the Seat Selection or LATAM+ Seat benefit. The Travel Agency must enter the frequent flyer number at the time of making the reservation in order to identify the passenger's Elite category. 

    For cases where the seats are free according to the selected brand, EMD-A must be issued for a zero amount for such seats in the case of Amadeus and Travelport users. Failure to issue the EMD will prevent the passenger from using the seat, even if the reserved seat appears in the reservation. 

    Not applicable to GDS Sabre. In this case, the EMD-A must be issued at zero cost, since Sabre automatically leaves the “AE” (Ancillary Element) in HK status. 

    The sale of seats cannot be offered in the following cases:  

    1. Passengers having booked any of the following special services (SSR):

    • CBBG (Cabin Baggage)
    • EXST (Extra seat)
    • DEPA/DEPU (Deportees)
    • INAD (Inadmissible)
    • MEDA (Medical cases)
    • PETC (Pet in Cabin)
    • PPOC (Medical device, Oxygen Concentrator)
    • UMNR (Unaccompanied Minor)  

    2. Due to safety restrictions, on routes operated with Airbus 319, 320 and 321, first-row seats may not be sold to the following passengers: 

    • Adults traveling with lap children.
    • Adults requiring a seatbelt extension.
    • Minors with an assigned seat who use a Child Restraint Seat (CRS) to be provided by the passenger.
    • Passengers with disabilities who require a Disabled Person Restraint (DPR) available in the cabin. 

    3. On direct flights on routes with a change of aircraft: 

    • Between Buenos Aires (EZE) and New York (JFK) for direct flights LA532 and LA533
    • Between Santiago (SCL) and Orlando (MCO) for direct flights LA2473 and LA2474
    • Between Santiago (SCL) and Papeete (PPT) for direct flights LA0833 and LA0836 

    4. For Codeshare flights and operating by other airlines. 

    5. Group/Cupos PNRs 

    Consider that, when a Seat is sold by direct sales on a reservation issued through the indirect sales, the reservation includes the following SSR OTHS message: SSR OTHS PSGR WITH PREPAID SEAT MCO RESTRICTIONS APPLY IN CASE OF CHG OR REF. This message will alert the Travel Agent to advise the passenger that the preferred seat is not transferred to the new flight; therefore in case of voluntary date changes, the passenger must request the transfer of the seat to the direct sales channel. 

    When the delivery of the seat purchased is not possible due to causes attributable to the company. The refund of the amount paid for the seat is done proactively by LATAM or on an international route has bought any seat and is awarded an upgrade to Business class, he/she will be allowed to request an involuntary return of the seat bought in Economy.  

    DEFINITION

    For passengers traveling on certain domestic routes in Argentina, Brazil, Chile, Colombia, Ecuador and Peru, it will be possible to changes to an earlier/later flight within the same calendar day, subject to conditions.

    GENERALITIES

    • Passengers must have a confirmed reservation and tickets issued.
    • The advance or postponement applies for the same pair of points indicated in each flight coupon and for a flight within the same calendar day.
    • Children or adults, apply the same conditions of collection, except infants who do not pay for this service.

    Passengers with connecting flights:

    DOM-INT: Passengers with domestic flights that connect with international flights, may opt for advance or postponed confirmed only in the domestic section (according to the fare family and Elite category).

    INT-DOM: Passengers wishing to advance or postpone their domestic flight, from an international airport, the change is made according to the fare regulation of the ticket (charges for change, rate differences, etc.).

    To see the details of advancement and postponement by country, check the following table:

     

     

    Conditions

    Country

    Chile

    Argentina

    Colombia

    Ecuador

    Peru

    Brazil

    Fee

    20.000 CLP

    650 ARS

    50.000 COP (VAT incl.)

    15.00 USD (VAT incl.)

    30.00 USD (IGV incl.)

    89.00 BRL

     


    Eligible fare codes

    Light, Plus, Top and LATAM Pass/Fidelidade award tickets

    Exempt of fee

    ·       Top fare codes

    ·       Prefered LATAM passengers: Black Signature, Black and Platinum, Emerald and Sapphire of oneworld (Applies regardless of the fare paid).

    - DOM BR for PLUS and TOP Brands service will have no cost.

     

    - Fare codes SE, SF, FF y FX

     

    -LATAM Preferred passengers: Black Signature, Black, Platinum and, Emerald, Sapphire and Ruby de oneworld passengers (applies regardless paid fare).

     

    - To Gold clients with BR domestic routes, it will exempt charge until December, 01, 2018.

    To be considered

    • Request it at least 1 hour before the departure of the original flight or the new flight as appropriate (*)
    • Do not have luggage checked in in the original flight.

     

    (*) Top Tier Passengers could request this type of change at any time of the same day of the original flight, without any additional cost.

    Not applicable for

    Passengers that have confirmed special services that require the request be made 24 hours prior to flight departure (AVIH, UM etc.) or have requested special services related to MEDA, cannot change to an earlier or delayed flight.

     

    The reservation of ancillaries implies the issuing of EMD-A simultaneously. The EMD-A must be issued on the same ticket stock of the original ticket and under the following concepts:

     

    Type of Service

    Reason for issuance code (RFIC)

    Reason for issuance subcode (RFISC). EMD-A stock 035/045/462/469/544

    Reason for issuance subcode (RFISC). EMD-A stock 957

    1ST BAG 23KG

    C

    0C3

    0CD

    2ND BAG 23KG

    C

    0JT

    0CE

    3RD BAG 23KG

    C

    0JO

    OCF

    Seats

    A

    0B5

    0B5

     

    • Interline issuance is not yet activated, which means that an EMD-A can not be issued on codeshare itineraries or on tickets issued on other ticket stock, even if they are LATAM flights
    • The price for each product is available through ATPCO may vary without notice. This is displayed when selecting the desired product (taxes are included). For reference prices check latam.com. Manual pricing for these services is not permitted.
    • When selling ancillaries, inform the passenger all conditions for changes and refunds.

     

    These EMDs are NOT commissionable. Except in the following countries that are commissioned due to legal definitions: Colombia, Spain, Italy, Israel, Poland, Portugal and South Africa.

    Issuance of these standard documents will be audited by LATAM. Any irregularity will be subject to an ADM penalty for 100% of the EMD amount. See Administrative Charge associated to ADM.

     

    In case of cancellations, these must be made by the Travel Agent during the same day of the issue, otherwise, the regulation of the EMD-A will apply.