Feedback Feedback

LATAM TRADE

Sales | Ancillary Products

    Checked Baggage sale  (up to 23 kgs) is enabled on all LATAM routes.

    The sale can be made at any time, as long as there is a ticket issued (or purchased simultaneously with the ticket). 

     

    Considerations

    • It is allowed for all Brands, even for those that include baggage allowance by default.
    • Each piece is considered to have a standard weight of 23 kg. If the bag is determined to be overweight at the time of check-in, the passenger will have to pay the excess weight fee at the airport.
    • Pre-sales of extra kilograms as excess baggage of for a weight exceeding 23 kg is not available through any sales channel.
    • The price for the bag will depend on two factors:
      • Purchases more than 6 hours from the departure of the flight (lower price) or less than 6 hours of flight (higher price). Except domestic routes Brazil that the price changes at 3 hours before the flight.
      • Number of pieces transported (more bags, higher the price). Travel Agencies can issue up to 3 bags, if the passenger wishes to purchase the 4th suitcase or more, it can be purchased through latam.com.
    • Checked-baggage prices for tickets issued as from 20 November 2018 in LATAM’s domestic markets of Argentina, Chile, Colombia, Ecuador and Peru may vary in high travel seasons. This means that the price for a checked bag may change depending on the date of travel and the date of purchase.
    • Special conditions for Chilean domestic market: prices vary according to the type of fare paid and the route flown. This means that on the same flight there may be different prices for customers who bought different fares.

    On LATAM flights, seats may be reserved at the time of purchase or during check-in. Depending on the fare paid or their membership status, customers may reserve their seats in advance.

    Until further notice, we recommend do not sell seats within 72 h flight departure, due to the seat purchased within 72 hours may be in sold status buy fail to be confirmed for the flight. Bookings within 72 hours from departure will only be possible via latam.com.

    We recommend our Travel Agents to advise customers to buy seats in advance (in conjunction with the air ticket or within 72 hours from the scheduled flight) directly from the Travel Agency.

    We are working to solve this issue and resume the sale of this product through agencies, which will be informed in due time through this same channel.

    The company sells 2 types of seats for sale: LATAM + Seats and Standar Seats

     

    LATAM+ SEATS.

    Available on all international and domestic routes. Except route to/from Papeete (PPT) and to/from Easter Island (IPC).

    The seats previously known as “Preferred Seats” (+Forward, +Space and Exit Row) have changed their name to LATAM+ seats.

    The purchase of a LATAM+ seat includes additional attributes depending on where the seat is located in the cabin. These attributes are:

    • Priority Boarding: Customers with a LATAM+ seat may use the “Priority” boarding lane
    • More Space: Seats located in the first row of the Economy cabin and in exit rows
    • Reserved Overhead Bin Space: Customers with a LATAM+ seat (except exit row seats) have access to reserved overhead space until the bins are full
    • Carry on for Basic Brand: It allows carry on and personal item.

    To make this feature visible, “Reserved for LATAM+ Seats” stickers are being affixed in these compartments

    Example:

    Narrow body aircraft

    On narrow body aircraft, LATAM+ seats are located in rows 1 through 7 and in exit rows.

    Wide body aircraft

    On wide body aircraft, LATAM+ seat location varies depending on the aircraft configuration, as shown in the following table:

     

    LATAM+ SEATS: 

     

    Aircraft

    Configuration

    Full rows

    Partial rows

     
     

    B767

    30/191

    12 through 17

    19DFH - 20ACJL

     

    18/220

    12 through 16

    17ACJL, 18ACJL, 24DFH, 25ACJL

     

    B767 [retrofit]

    20/213

    12 through 16 and 23

    17ACJL

     

    B777 [retrofit]

    38/372

    12 through 16

    23DEFH, 24ABCJKL, 39ABCJKL, 40DEFH

     

    B787-8

    30/217

    12 through 18

    25DFH, 26BCJK

     

    B787-9

    30/274

    12 through 17

    30BCDFHJK

     

    30/272

    12 through 17

    30BCDFHJK

     

    A350

    30/309

    16 through 22

    35DFG, 36ABCHJK

     

    B777

    56/323

    12 through 19 and 21

    36ABCHJK, 38DEFG

     

     

    STANDARD SEATS (Seat Selection)

    • All seats in Economy Cabin have an associated value for their use (by default, the Brand in Business allow seat without additional cost in the cabin). The sale applies to all LATAM routes.

    CONSIDERATIONS FOR SALE

    • Seats available for sale are displayed in each system. 
    • If the Brand does not have the seat attribute included by default, the seat may be purchased later.
    • Customers whose fare does not include seat selection and do not buy this option will have their seats assigned randomly at the time of check-in. The assigned seat will appear in the boarding pass and may be separated from other passengers in the same reservation. However, for safety reasons minors will always be seated next to an adult.
    • Check out Terms of use that passengers have to accept at the moment of the purchase of an Emergency Exit Seat at latam.com
    • Seats reserved through GDSs that have an associated cost will have a time limit to change from “reserved” status (HD/HN) to “paid” status (HI/HK) according to the following:
      • EMD for seats associated to a ticket already issued (1st issue): TL 6 hours after seat reservation.
      • EMD for seats associated to a reissued ticket (2nd issue onwards): TL 24 hours after seat reservation.
      • EMD for seats that must be re-associated to a reissued ticket:  TL 24 hours after seat reservation.

    Therefore, reservations of tickets in “reserved” status (HD/HN) will be automatically canceled after the TL and a new reservation must be booked according to the current seat availability.

    This time limit (TL) does not apply to seats where the cost is waived (E.g. branded fares, passenger elite status, special services or group reservations).

    In the following cases the Transaction is exempt from payment:

    LATAM+ Seat:

    • Brand TOP (SF) or equivalent according to former fare structure FF.
    • Customers on domestic and international routes with Emerald status in oneworld.
    • Black Signature and Black in LATAM Pass and LATAM Fidelidade.
    • Companions of Black Signature and Black members.
    • Passengers on domestic routes with Sapphire status in oneworld and Platinum in LATAM Pass and LATAM Pass Fidelidade.

    Standard Seat:

    • Tickets with fare codes SE and SF (TOP Branded Fares).
    • Preferred LATAM Pass/Fidelidade customers (Black Signature, Black and Platinum) obtain this attribute free of charge in recognition of their elite status and regardless of the Brand purchased.
    • The benefit applies to one (1) companion of Black Signature and Black members. 

    Consider that the systems do not recognize the member's status, so members must contact the direct channel to obtain the Seat Selection or LATAM+ Seat benefit. The Travel Agency must enter the frequent flyer number at the time of making the reservation in order to identify the passenger's Elite category. 

    For cases where the seats are free according to the selected brand, EMD-A must be issued for a zero amount for such seats in the case of Amadeus and Travelport users. Failure to issue the EMD will prevent the passenger from using the seat, even if the reserved seat appears in the reservation. 

    Not applicable to GDS Sabre. In this case, the EMD-A must be issued at zero cost, since Sabre automatically leaves the “AE” (Ancillary Element) in HK status. 

    The sale of seats cannot be offered in the following cases:  

    1. Passengers having booked any of the following special services (SSR):

    • CBBG (Cabin Baggage)
    • EXST (Extra seat)
    • DEPA/DEPU (Deportees)
    • INAD (Inadmissible)
    • MEDA (Medical cases)
    • PETC (Pet in Cabin)
    • PPOC (Medical device, Oxygen Concentrator)
    • UMNR (Unaccompanied Minor)  

    2. Due to safety restrictions, on routes operated with Airbus 319, 320 and 321, first-row seats may not be sold to the following passengers: 

    • Adults traveling with lap children.
    • Adults requiring a seatbelt extension.
    • Minors with an assigned seat who use a Child Restraint Seat (CRS) to be provided by the passenger.
    • Passengers with disabilities who require a Disabled Person Restraint (DPR) available in the cabin. 

    3. On direct flights on routes with a change of aircraft: 

    • Between Buenos Aires (EZE) and New York (JFK) for direct flights LA532 and LA533
    • Between Santiago (SCL) and Orlando (MCO) for direct flights LA2473 and LA2474
    • Between Santiago (SCL) and Papeete (PPT) for direct flights LA0833 and LA0836
    • Between Santiago (SCL and Tel Aviv (TLV) for direct flights LA712 and LA713

    4. For Codeshare* flights and operating by other airlines. 

    5. Group/Cupos PNRs 

    Consider that, when a Seat is sold by direct sales on a reservation issued through the indirect sales, the reservation includes the following SSR OTHS message: SSR OTHS PSGR WITH PREPAID SEAT MCO RESTRICTIONS APPLY IN CASE OF CHG OR REF. This message will alert the Travel Agent to advise the passenger that the preferred seat is not transferred to the new flight; therefore in case of voluntary date changes, the passenger must request the transfer of the seat to the direct sales channel. 

    *On codeshare flights marketed by LATAM, seats must be booked every time a customer requests so.

    Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of checking in for the flight at the airport.

    There are no restrictions for assigning seats in the Business cabin. Therefore, agents can book the seat directly in the system.

    In Economy cabin, seat assignment is subject to the operating carrier’s seat pre-booking policies.

    Important: If an EMD is introduced when booking a seat on a codeshare flight, the reservation process must be stopped and the customer must be informed that the seat will only be assigned at the airport.

    This information is published for the markets where this product is available.

    The reservation of ancillaries implies the issuing of EMD-A simultaneously. The EMD-A must be issued on the same ticket stock of the original ticket and under the following concepts:

    Type of Service

    Reason for issuance code (RFIC)

    Reason for issuance subcode (RFISC). EMD-A stock 035/045/462/469/544

    Reason for issuance subcode (RFISC). EMD-A stock 957

    1ST BAG 23KG

    C

    0C3

    0CD

    2ND BAG 23KG

    C

    0JT

    0CE

    3RD BAG 23KG

    C

    0JO

    OCF

    Seats

    A

    0B5

    0B5

    • Interline issuance is not yet activated, which means that an EMD-A can not be issued on codeshare itineraries or on tickets issued on other ticket stock, even if they are LATAM flights
    • The price for each product is available through ATPCO may vary without notice. This is displayed when selecting the desired product (taxes are included). For reference prices check latam.com. Manual pricing for these services is not permitted.
    • When selling ancillaries, inform the passenger all conditions for changes and refunds.

    These EMDs are NOT commissionable. Except in the following countries that are commissioned due to legal definitions: Colombia, Spain, Italy, Israel, Poland, Portugal and South Africa.

    Issuance of these standard documents will be audited by LATAM. Any irregularity will be subject to an ADM penalty for 100% of the EMD amount. See Administrative Charge associated to ADM.

    In case of cancellations, these must be made by the Travel Agent during the same day of the issue, otherwise, the regulation of the EMD-A will apply.