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LATAM TRADE

Sales | Fares

    This chapter describes the use and interpretation procedures related to fares according to the policies defined by LATAM.

    There are 2 types of published fares:

     

    Fares

    Description

    Sales through LATAM

    IATA

    Fares published by the industry and agreed upon during traffic conferences that may be sold by all IATA carriers.

    All IATA and "CARRIER" fares displayed in an itinerary can be sold only when LATAM participates in the itinerary and there is no published LATAM fare for the origin-destination. All regulations must be observed and tickets may only be issued for carriers with which an interline agreement (MITA) is in place.

    CARRIER

    Specific fares published by a particular carrier, which usually limit sales to this carrier.

     

    Considerations:

    a) Airport and Sales taxes

    • The fares published or calculated for a certain itinerary do not include Airport or Sales taxes associated to the passenger's itinerary.
    • As a company policy, all taxes, charges and fees that are included when making an automatic pricing will be charged at the time of issuance.
    • Not all taxes can be collected at the time of issuance, as this depends on legal definitions of the country that imposes the tax as the country in which the ticket is issued.

    b) Surcharges

    • There are certain charges specified in the fare build-up of taxes related to fuel, safety, etc., which are applied to particular routes.
    • They are identified by the letter "Q" and broken down in the fare build-up after the amounts related to fare checking.
    • Since these surcharges are part of the fare construction, they are commissionable to Travel Agencies on certain markets.
    • Fares with wrong calculation or that does not comply with the regulations at the time of the issuance will generate fines or ADM to travel agencies. No extra charges will be collected through passengers at the check in if the ticket has not been modified (reissued, endorsed, etc). If it has, any difference will be collected.

    Since October 20, 2018, all domestic and international LATAM routes are sold under the Branded Fares concept.

    Selling by Branded Fares allows to passengers to choose if they require a ticket that has certain benefits incorporated (attributes). However, if a passenger does not acquire it in his purchase, s/he may do so later, this being an additional and optional service to the purchase of his air ticket.

    • Economy Cabin:

     

    Family/Brand

    PROMO*

    LIGHT

    PLUS

    TOP

    Fare Code

    (4th and 5th character of the fare basis)

    SN

    SL

    SE

    SF

     

    * The PROMO Brand (SN) will only be enabled for certain market-specific promotions.

    Fare classes will be published in more than one Brand and will vary depending on the route. 

     

    • Premium Economy/Business cabin:

     

    Family/Brand

     

    PLUS

    TOP

     

    Fare Code

    (4th and 5th character of the fare basis)

    Premium Economy

    Premium Business

    Premium Economy

    Premium Business

    RL

    EV

    RY

    EJ

     

    Attributes by Brand

    Passengers may access the attributes required according to the Brand chosen:

    a) Changes

    b) Refund

    c) Seat selection (standard seat)

    d) LATAM+ Seat

    e) Miles/Points accrual

    f) Checked baggage

    g) Cabin UPG with coupons

    If a passenger does not get an attribute during the purchase process, some of the attributes may be got them afterwards, since these are additional services associated to air ticket.

    The application of attributes has exceptions depending on the type of passenger, since some attributes restricted by Brand - are available by their Preferred category.

     

    Type of Passenger

    Definition

    Preferred

    Black Signature, Black and Platinum (oneworld Sapphire and Emerald)

    Regular

    Sin categoría Elite o con categoría Elite Gold LATAM Pass/LATAM Fidelidade.

     

    Notes

    • Preferred Passenger Number: It is mandatory for the Travel Agency to enter the frequent flier number of the passenger at the time of booking, to identify the Elite level of the passenger.
    • Checked Baggage: In the case of PROMO and LIGHT brands, which do not include the checked baggage option, the baggage box will be empty. For Brands PLUS and TOP, 1PC will be indicated in the GDS.

     

    Attributes

    • Changes and Refund

    International Routes:

    Changes and refund attributes are subject to the origin-destination; hence, it is mandatory to check FARE RULES in order to see penalty charges if it applies (category 16, PENALTIES).

    Domestic routes:

     

    Changes

     

    Passenger type

     

    Market

    Family/Brand

    PROMO (SN)

    LIGHT (SL)

    PLUS (SE)

    TOP (SF)





    All

     

    Domestic fares AR






    Not permitted




    Not permitted

    Allowed WITH penalty before flight departure



    Allowed WITH penalty before and after flight departure

    Domestic Fares  CL, PE, CO, EC

     

    Allowed WITH penalty before and after flight departure

     

    Domestic fares BR

    Allowed WITH penalty before or after flight departure

     

     

    Refund

     

    Passenger type

     

    Market

    Family/Brand

    PROMO (SN)

    LIGHT (SL)

    PLUS (SE)

    TOP (SF)



    All

     

    Domestic fares AR





    Not permitted





    Not permitted

    Allowed WITH penalty before flight departure

     

    Allowed WITH penalty before and after flight departure

    Domestic Fares  BR, CL, PE, CO, EC

    Allowed WITH penalty before and after flight departure

     

    • Information about: Bags, Seat Selection and LATAM+ can be found at Ancillary Products in Sales.
    • All info of Baggage in: Commercial Policy, Baggage.
    • Others Attributes:

     

    Attribute

    Economy

    Premium Economy/Business

    PROMO (SN)

    LIGHT (SL)

    PLUS (SE)

    TOP (SF)

    PLUS

    ( RL- EV)

    TOP

     (RY - EJ)

    Miles/Points accrual

    No accrual

    Accrual per FFP rules

    Accrual per FFP rules

    Accrual per FFP rules

    Accrual per FFP rules

    Accrual per FFP rules

    Allows cabin UPG with coupons1

    Not permitted

    Not permitted

    YES

    YES

    N/A

    N/A

     

    1. This applies in international flights and it depends on aircraft type.

    Notes

    Some LATAM international public fares have the letter "Z" as the 4th character of the fare code. This letter indicates that, as an exception, the fare does not have a Surcharge fee (Category 12 of the fare regulation that indicates the values for security and fuel queues):

    Example:

     

     

    Cabin

    Public fare code with surcharge

    LATAM (INTER)

    Public fare code without surcharge

    LATAM (INTER)

    Economy

    SN

    ZP

    SL

    ZE

    SE

    ZX

     

     

    These are special fares created by the company to be viewed and sold by specific Travel Agencies and/or specific operators.

    Independently of the private fares that exist in each market, it should be taken into account that any fare issued with account code is also considered a private fare.

    Example of a private fare:

    South American Airpass (SAA), is a private fare product for non-South American residents flying to South America with LATAM Airlines.

    All ticket issues of South American Airpass must include in the Endorsements/Restrictions field the correct LATAM ticket number of the Long Haul trip to South America. Example: NONEND NONREF CHG FEE APPLIES CONX 0451233089775

    Therefore, if the Long Haul ticket number to South America is omitted or if it is incorrectly entered, it will be considered an irregularity.

    For more details on South American Airpass regulations, check directly in your distribution system with the Account Code: SAA.

    For details on South American Airpass fare for "Tour Guides" that applies to sales in Germany (DE), the United Kingdom (UK) and specific Australian agencies, click here.

    There are discounts associated with minors by industry standard, according to their age.

    More details in chapter Minors.