Feedback Feedback
Homepage

TRADE PARTNER

EXCLUSIVE PORTAL FOR TRAVEL PARTNERS

    indigo-bright-alert

    We're experiencing higher demand than usual, so response times may be longer. In the meantime, here's how to resolve things faster on your own:

    Involuntary changes? Check the policy here and resolve it faster.
    Looking for flight status? Check it here
    Need your ticket or reservation status? The LATAM Virtual Assistant solves this and many other requests instantly → Click the chat icon
    Home News Global Sales Support AIRPORT - Exceptions to the mandat...
    AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights
    Published on June 25, 2020

    Description:

    This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 in “Use of protective masks on board LATAM flights”, must obtain a “Medical Support” to authorize this exception.

     

    Also, the item Lung Pathologies has been added: diseases that require oxygen supplementation in flight or may be worsened in flight due to the use of the protective mask.

     

    No passenger may board the plane without a mask or without its proper use, except infants 0-2 years and there will be more flexibility in the case of minors between the ages of 2-11 years.

    Scope:

    All flights operated by LATAM

    Implementation date:

    July 06, 2020

    Considerations:

    In line with the above, the following passengers may be exempt from the obligation to wear a mask on board, provided a Medical Support is presented:

    - Passengers with cognitive disorders (Down and Asperger syndromes, autism, etc.).

    - Passengers with obvious intellectual deficiency,

    - Passengers with a mental pathology that may result in decompensation in flight (schizophrenia, acute panic attack, etc.).

    - Lung pathologies: (diseases that require oxygen supplementation in flight or may be worsened in flight due to the use of the protective mask).

     

     

    Please remember:

    - The procedure applies to all LATAM routes

    - If possible, the medical certificate must be submitted at least 48 hours prior to flight departure. If the certificate is submitted less than 48 hours, we cannot guarantee a timely response from the medical department authorizing travel.

    - At the time of check-in, the passenger must present the medical certificate or MEDIF received via email together with the authorization sent by LATAM.

    - LATAM does not provide any medical assistance whatsoever.

    All other considerations regarding “medical support” remain unchanged. For details, click here.

     

    History