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Dear Travel Partner,
When using the chat, conversation continuity is essential. That’s why we’ve introduced a few simple updates designed to avoid interruptions and help your request move forward more smoothly.
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Sound alert when LATAM replies You’ll now hear an alert whenever we send you a message. This helps you catch our response right away and continue the conversation without delays. |
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Automatic reminder if the conversation pauses If there’s no interaction for 5 minutes, the chat will ask if you still need help (a quick reminder so you can finish your request without starting over). |
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Clear chat closure If there’s no reply within 3 minutes after the alert, the chat will close and clearly inform you that the channel remains available whenever you need it. |
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New field: “Ticket Issuing IATA” By filling in the issuing IATA related to your request, the chatbot can provide faster and more accurate answers. This also helps us protect passenger data. |
LATAM Trade’s chat combines virtual assistance with human support. The virtual assistant handles simple and frequent requests. When needed, your case is transferred to one of our specialists. Today, the virtual assistant can help you:
We’ll continue improving the channel so the chat remains a practical and reliable support tool for your daily operations.
Global Sales Support Team
LATAM Airlines
