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    Airspace closure in the Middle East: Operations may be affected, including schedule changes and/or cancellations. We recommend verifying the flight status directly with the operating airline before taking any action or informing the passenger. For impacted flights, the passenger protection policy applies for involuntary changes and cancellations.
    Review the specific Commercial Exception Policy for this event, where the applicable conditions and flexibilities are detailed.
    Home News Global Sales Support AIRPORT - Exceptions to the mandat...
    AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights
    Published on June 25, 2020

    Description:

    This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 in “Use of protective masks on board LATAM flights”, must obtain a “Medical Support” to authorize this exception.

     

    Also, the item Lung Pathologies has been added: diseases that require oxygen supplementation in flight or may be worsened in flight due to the use of the protective mask.

     

    No passenger may board the plane without a mask or without its proper use, except infants 0-2 years and there will be more flexibility in the case of minors between the ages of 2-11 years.

    Scope:

    All flights operated by LATAM

    Implementation date:

    July 06, 2020

    Considerations:

    In line with the above, the following passengers may be exempt from the obligation to wear a mask on board, provided a Medical Support is presented:

    - Passengers with cognitive disorders (Down and Asperger syndromes, autism, etc.).

    - Passengers with obvious intellectual deficiency,

    - Passengers with a mental pathology that may result in decompensation in flight (schizophrenia, acute panic attack, etc.).

    - Lung pathologies: (diseases that require oxygen supplementation in flight or may be worsened in flight due to the use of the protective mask).

     

     

    Please remember:

    - The procedure applies to all LATAM routes

    - If possible, the medical certificate must be submitted at least 48 hours prior to flight departure. If the certificate is submitted less than 48 hours, we cannot guarantee a timely response from the medical department authorizing travel.

    - At the time of check-in, the passenger must present the medical certificate or MEDIF received via email together with the authorization sent by LATAM.

    - LATAM does not provide any medical assistance whatsoever.

    All other considerations regarding “medical support” remain unchanged. For details, click here.

     

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