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LATAM TRADE

News & Contingencies

08/11/2018

New Sales Model: Branded Fares in international routes

FYI - This is to inform about some changes to our international routes that will be introduced in response to the implementation of the Branded Fares New Business Model.

1. New baggage allowance on routes between South America and Europe and countries within Europe.

The PROMO and LIGHT brands will no longer include checked baggage for tickets issued from 27 November 2018 onwards for travel as from that date. This applies to all routes between:

- South America and Europe (except between South America and United Kingdom)

- Countries within Europe (MAD - FRA)

Please remember that for those Brands that do not include checked baggage as an attribute, indirect sales tickets will have the baggage box unmarked (no information). 

These Brands will not include the “baggage” attribute, although checked bags may be purchased from the moment of ticketing until the day of travel.

At this moment, checked bags are not available for an advanced purchased when the ticket is issued by another carrier and/or when the itinerary contains segments on other carriers. In these cases, the customer must be informed that the bag must be purchased on the same day of travel directly at LATAM Airport Ticket Office. These passengers will pay the lowest price for the checked bag if purchased within 6 hours from flight departure.

Therefore, the checked baggage allowance for these routes will be as follows:

 

 

Routes between:

Economy

Premium Economy/Business

PROMO (SN)

LIGHT (SL)

PLUS (SE)

TOP (SF)

PLUS

( RA/RL- EV)

TOP

  (RY - EJ)

South America and Europe (*)

Except SA and UK

 

Countries within Europe

(MAD - FRA)



REGULAR PASSENGER

No checked baggage

(Allows purchase)

No checked baggage

(Allows purchase)

1 piece up to 23 kg

2 pieces up to 23 kg each

3 pieces up to 23 kg each

3 pieces up to 23 kg each

PREFERRED PASSENGER

1 piece up to 23 kg

1 piece up to 23 kg

2 pieces up to 23 kg

3 pieces up to 23 kg each

4 pieces up to 23 kg each

4 pieces up to 23 kg each

 

(*) Except flights between South America and UK that will keep the baggage in 2 pieces in all Brands. 

Please remember that tickets issued from 12 November 2018 onwards in the Promo and Light Brands for travel between Europe and Ecuador/Peru will show the number 0 in the baggage allowance box, as informed in the publication NEW BUSINESS MODEL - Branded Fares now Available for Sale on International Routes

2. How to treat change requests for tickets issued before the baggage allowance change on these routes

Passengers with ticket issued before baggage allowance change who have not commenced their trip and request a change after the baggage change: Depending on the type of reissue of the new ticket, the system may show NIL (no baggage allowance) in the baggage box. 

In these cases, after verifying that the original ticket actually includes a baggage allowance, the Travel Agent must contact their Support in order to request the waiver of 1PC or 2 PC allowing the baggage in the reservation. 

3. New fare code in Premium Economy cabin 

Effective immediately, the fare code for the Plus Brand in the Premium Economy cabin will change depending on the ticketing channel used. Therefore, two fare codes RL and RA may be used to create the Fare Basis, as indicated below:

 

Family/Brand

PLUS

TOP

Premium Economy

Premium Business

Premium Economy

Premium Business

Fare Code

(4th and 5th character of the fare basis)

RA (direct sale)

RL (indirect sale)

EV

RY

EJ