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LATAM TRADE

News & Contingencies

13/03/2020

FARES - Flexible change for purchase of tickets on domestic and international routes, issued until March 31, 2020

 

Description:

In an effort to offer more convenience to our customers who still have not purchased their domestic or international tickets, we have increased the flexibility of our fares to accommodate any changes to their travel plans.

 

This flexibility allows changes without penalty according to the conditions below:

Scope:

Domestic or International tickets issued between March 13 and 31, 2020

Implementation date:

March 13, 2020

Considerations:

  • Changes without penalty apply only to tickets without a commenced journey, provided that:

a.            The ticket is reissued at least 05 days before the travel date (1st segment in the itinerary),

b.           The new trip commences no later than December 31st, 2020 (included).

 

  • All applicable fare differences will be charged and the change is subject to the current reissue policy.

 

  • The adjustment may be identified in the Fare Penalties (16) category with the following standard text: 

 

Domestic: Fares that do not allow changes (Basic Economy, Promo, Light), which will allow changes, provided that the aforementioned conditions are met:

 

OR TICKETING ON/BEFORE 31MAR 20/FOR TRAVEL ON/BEFORE 31DEC 20                                                                      

CHANGES

ANY TIME                                                                  

CHANGES PERMITTED FOR REISSUE/REVALIDATION.                             

NOTE -

CHANGE FEE WAIVED FOR TICKETS ISSUED BETWEEN 13MAR20 AND 31MAR20 AND PROVIDED THAT REISSUE IS COMPLETED AT LEAST 5 DAYS PRIOR TO DEPARTURE OF THE 1ST OUTBOUND FLIGHT OF THE JOURNEY. THE NEW JOURNEY BEGINS NO LATER THAN 31DEC20/1ST OUTBOUND FLIGHT OF THE JOURNEY/. OTHERWISE ARE SUBJECT TO PENALTY FEE OR RESTRICTION APPLICABLE FOR THIS FARE TYPE. 

 

CHANGES                                                              

ANY TIME                                                                    

CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION. 

CHANGES NOT PERMITTED IN CASE OF NO-SHOW.

 

 Rest of domestic fares and international fares:

 

CHANGE FEE WAIVED FOR TICKETS ISSUED BETWEEN 13MAR20 AND 31MAR20 AND PROVIDED THAT REISSUE IS COMPLETED AT LEAST 5 DAYS PRIOR TO DEPARTURE OF THE 1ST OUTBOUND FLIGHT OF THE JOURNEY. THE NEW JOURNEY BEGINS NO LATER THAN 31DEC20/ 1ST OUTBOUND FLIGHT OF THE JOURNEY/OTHERWISE ARE SUBJECT TO PENALTY FEE OR RESTRICTION APPLICABLE FOR THIS FARE TYPE.

 

  • Changes made outside the conditions stated above are subject to the penalty or restrictions defined for each fare level.

 

  • Fares will be loaded in the system to allow automatic reissue through all sales channels.

Exception:

N/A