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LATAM TRADE

News & Contingencies

21/06/2019

BAGGAGE - New baggage allowance for routes between South America - USA, and South America - Israel

 

Description:

The baggage allowance in Economy cabin will be determined by the brand purchased.

Scope:

Routes between (one way and return):

  • South America (except Colombia) and USA
  • South America and Tel Aviv, Israel

Implementation date:

  • For tickets between South America (except Colombia) and USA, the allowance applies for tickets and flights operated as from 01 July 2019.
  • For tickets between South America and Tel Aviv, Israel, the allowance applies for tickets and flights operated as from 08 July 2019.

Considerations:

The allowance applies according to the brand purchase and to the following considerations:

 

Routes between:

Promo (SN)

Light (SL)

Plus (SE)

TOP (SF)

South America and USA

Not included (Purchase permitted)

1 piece

2 pieces

2 pieces

South America and Tel Aviv

Not included (Purchase permitted)

Not included (Purchase permitted)

1 piece

2 pieces

 

Please remember that for those Brands that do not include checked baggage as an attribute, indirect sales tickets will have the baggage box unmarked (no information).

 

These Brands will not include the “baggage” attribute, although checked bags may be purchased from the moment of ticketing until the day of travel.

 

At this moment, checked bags are not available for an advanced purchased when the ticket is issued by another carrier and/or when the itinerary contains segments on other carriers (codeshare or interline segments). In these cases, the customer must be informed that the bag must be purchased on the same day of travel directly at LATAM Airport Ticket Office. These passengers will pay the lowest price for the checked bag if purchased within 6 hours from flight departure.

Exception:

How to treat change requests for tickets issued before the baggage allowance change on these routes

 

Passengers with ticket issued before baggage allowance change who have not commenced their trip and request a change after the baggage change: Depending on the type of reissue of the new ticket, the system may show NIL (no baggage allowance) in the baggage box.

In these cases, after verifying that the original ticket actually includes a baggage allowance, the Travel Agent must contact their Support in order to request the waiver of 1PC or 2 PC allowing the baggage in the reservation.

LT Section:

Baggage | Checked Baggage