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All Exception Policies Policy Changes News NDC

EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

Exception Policies

23 Jan 2026

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

FLEXIBILITY - Adverse weather conditions in the Eastern United States

Exception Policies

22 Jan 2026

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the Eastern United States Scope: Passengers with Delta (DL) flig...

PASSENGER PROTECTION - Suspension of the FOR ⇄ MIA route extended

Exception Policies

19 Jan 2026

Canceled flights: The suspension of the Fortaleza (FOR) – Miami (MIA) route has been extended for flights from April 2, 2026, to M...

EXTENSION FLEXIBILITY - Alternatives due to Forest Fires in the Ñuble and Bio Bi...

Exception Policies

19 Jan 2026

LATAM COMMERCIAL EXCEPTIONS Due to: Forest Fires in the Ñuble and Bio Bio Regions en Concepción (CCP) Customers traveling: From/to...

FLEXIBILITY UPDATE- Adverse weather conditions in Arequipa (AQP)

Exception Policies

16 Jan 2026

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

FLEXIBILITY UPDATE - Alternatives due to Airspace Restriction in Aruba (AUA), Cu...

Exception Policies

04 Jan 2026

LATAM COMMERCIAL EXCEPTIONS Due to: Airspace Restriction en Aruba (AUA), Curazao (CUR) Customers traveling: From/to/through: Aruba...

FLEXIBILITY - Alternatives due to Railway incident towards Machu Picchu in Cusco...

Exception Policies

30 Dec 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Railway incident towards Machu Picchu en Cusco (CUZ), Perú Customers traveling: From/to/throug...

FARES – The Delta Comfort (SF) brand has been incorporated into the fare display...

Policy Changes

26 Dec 2025

Description This new fare will be offered when the customer’s selected itinerary includes a Delta-operated codeshare flight that h...

PASSENGER PROTECTION - Suspension of the route between Concepcion (CCP) and Puer...

Exception Policies

24 Dec 2025

We inform about the suspension of the direct route between Concepción (CCP) and Puerto Montt (PMC) starting March 1, 2026.

FLEXIBILITY - Disturbance of public order in Pasto (PSO) , Colombia

Exception Policies

23 Dec 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Disturbance of public order in Pasto (PSO), Colombia Customers traveling: From/to/through: Pas...

News

Chat support: small updates to improve your experience

22 Dec 2025

Dear Travel Partner, When using the chat, conversation continuity is essential. That’s why we’ve introduced a few simple updates d...

PASSENGER PROTECTION - Cancellation of routes to/from Lima (LIM)

Exception Policies

17 Dec 2025

We inform you about the cancellation of routes operated on December 17, 2025 for flights scheduled from March 29, 2026, onwards. T...

BAGGAGE - Maximum number of checked baggage pieces on the routes Guayaquil (GYE)...

Policy Changes

15 Dec 2025

Description Due to operational needs on the routes between Guayaquil (GYE) and New York (JFK) and between Quito (UIO) and Miami (M...

UPDATE FLEXIBILITY - Alternatives to the preventive suspension of flights to Car...

Exception Policies

13 Dec 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the preventive suspension of flights to Caracas due to a Venezuelan airspace s...

UPDATE OF FLEXIBILITY - Alternatives due to Adverse weather conditions in the ci...

Exception Policies

12 Dec 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in the city of São Paulo (affecting CGH and GRU airports) Customers...

FLEXIBILITY - Barranquilla (BAQ) Airport closure due to blocked runway

Exception Policies

12 Dec 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Barranquilla (BAQ) Airport closure due to blocked runway Customers traveling: From/to/through:...

CODESHARE TICKETING - The codeshare agreement between LATAM (LA) and Malaysia Ai...

Policy Changes

11 Dec 2025

Description: The codeshare agreement between LATAM and Malaysia Airlines (MH) has been reactivated. LATAM and Malaysia Airlines ha...

News

Turning your feedback into action: updates and improvements

09 Dec 2025

Dear Travel Partner, Throughout this year, we focused on making your experience with our channels and processes simpler, faster an...

News

New fee for international connections in Lima (LIM)

05 Dec 2025

Dear Travel Partner, We want to let you know that, following a decision made by the concessionaire of Jorge Chávez International A...

AGREEMENTS - Interline sales and seat selection for Iberia and Aeroméxico flight...

Policy Changes

05 Dec 2025

The interline offer for trips operated exclusively on Iberia and Aeroméxico flights is now available on latamairlines.com. In addi...

CANCELLATIONS AND INVOLUNTARY CHANGES - Flights cancelled due to changes in ITA ...

Exception Policies

05 Dec 2025

Description We inform you that, due to a change in ITA Airways (AZ) class structure, some reservations with flights operated by th...

ROUTES - Routes to and from Curaçao (CUR)

Policy Changes

05 Dec 2025

Update: Passengers traveling with Service Animals (SVAN) must obtain entry authorization from the Government Veterinary Service of...

News

New virtual assistant: your instant support in the chat

01 Dec 2025

Dear Travel Partner, Throughout December, the LATAM Trade B2B support channel will begin offering a new virtual agent, available d...

News

Transition from PIA to BSP Link for irregularity management

01 Dec 2025

Dear Travel Partner, We would like to inform you that all information related to irregularities committed by travel agencies will ...

IET Agreement between LATAM and Aegean Airlines (A3)

Policy Changes

18 Nov 2025

Description: Effective October 27th 2025, LATAM and Aegean Airlines (A3) have initiated a bilateral Interline Electronic Ticketing...

News

Extension Update - Preventive measures for passengers affected by a potential st...

18 Nov 2025

Dear Travel Partner, We inform you that, since one of the Pilots’ Unions in Chile has been on strike since 12:00 a.m. on November ...

Extension Update - Alternatives for protection with other airlines in the event ...

Exception Policies

18 Nov 2025

Due to the flight rescheduling carried out between November 12 and 24, 2025, we remind you that any passenger with an affected fli...

Atualização da Extensão - Alternativas de proteção com outras companhias aéreas ...

Exception Policies

18 Nov 2025

Devido às reprogramações de voos realizadas entre 12 e 24 de novembro de 2025, lembramos que todo passageiro com voo afetado poder...

NDC

Ticket as a Form of Payment on NDC by LATAM

13 Nov 2025

Dear Travel Partners,, We are pleased to announce the launch of a new and long-awaited feature that will enhance the efficiency an...

Exception Policies

INVOLUNTARY CHANGES - Flexibilities for passengers with flights operated by Delt...

06 Nov 2025

The dates for the flexibilities for passengers with Delta flights sold on LATAM have been updated.

News

PIA Update: Incorporation of New Booking Irregularities

06 Nov 2025

Dear Travel Partner, In order to give you additional time to adjust your processes to the newly published booking irregularities, ...

Exception Policies

FLEXIBILITY UPDATE - Alternatives to Hurricane Melissa in Montego Bay

04 Nov 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Melissa in Montego Bay (MBJ) Customers traveling: From/to/through: Montego Bay (MBJ)...

Exception Policies

FLEXIBILITY - Alternatives to the police operation in Rio de Janeiro, affecting ...

28 Oct 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Police operation in Rio de Janeiro, affecting the Rio de Janeiro (GIG) and Santos Dumont (SDU)...

Exception Policies

PASSENGER PROTECTION - Route suspension in Lima (LIM) and Havana (HAV)

24 Oct 2025

Copa Airlines (CM) has been incorporated as part of the travel solution for passengers with canceled flights due to the indefinite...

Exception Policies

PASSENGER PROTECTION – Suspension of the route between Lima (LIM) and Orlando (M...

22 Oct 2025

We inform you about the suspension of the direct route between Lima (LIM) and Orlando (MCO), until November 30, 2025. Affected fli...

Exception Policies

FLEXIBILITY - Alternatives due to Maintenance work on the Cuzco Airport (CUZ)

18 Oct 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Maintenance work on the Cuzco Airport (CUZ) could limit the number of passengers that can be t...

News

Small update to make your LATAM Trade access more secure

10 Oct 2025

Policy Changes

SPECIAL NEEDS - Start of flight operations with Boeing 787-9 Retrofit aircraft

09 Oct 2025

Description: Starting October 10, 2025, LATAM Airlines will begin operating the first Boeing 787-9 Retrofit on flight LA500, which...

Policy Changes

BAGGAGE - Restriction on boarding boxes as checked baggage on flights departing ...

03 Oct 2025

Description To standardize the handling of checked baggage on flights from the United States, restrictions will be applied to the ...

Policy Changes

Medical Support - Medical Certification requirements for passengers with epileps...

02 Oct 2025

Description: Passengers diagnosed with epilepsy may fly without the need to obtain a Medical Certification, unless they have had a...

Exception Policies

FLEXIBILITY - Alternatives due to Santos Dumont Airport (SDU) runway closure

30 Sep 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Santos Dumont Airport (SDU) runway closure Customers traveling: From/to/through: Santos Dumont...

UPDATE FLEXIBILITY - Alternatives due to Demonstrations in Machu Picchu

Exception Policies

16 Sep 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in Machu Picchu en Cuzco (CUZ) Customers traveling: From/to/through: Cuzco (CUZ...

FLEXIBILITY - Alternatives in the event of conflicts in Doha (DOH)

Exception Policies

09 Sep 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Conflicts in Doha (DOH) Customers traveling: From/to/through: DOH Original flight date: Betwee...

SCL–SYD Update: Proactive reissuance by LATAM

News

02 Sep 2025

PIA Update: Introduction of New Booking Irregularities

News

01 Sep 2025

TICKET MODIFICATIONS - Voluntary reissue to a lower cabin

Policy Changes

28 Aug 2025

Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new fare...

ASSISTANCE ANIMALS – Seat Assignment Restriction for SVAN / ESAN Assistance Anim...

Policy Changes

28 Aug 2025

Description: For safety reasons, on B787 aircraft, the center seats in row 30 must not be assigned to passengers traveling with SV...

PASSENGER PROTECTION - Route suspension PUQ ⇄ RGL ⇄ MPN

Exception Policies

22 Aug 2025

We inform you that due to runway works at Rio Gallegos Airport (RGL), we inform you of the suspension of the Punta Arenas (PUQ) ⇄ ...

REFUNDS – The process to request a refund in the Brazil market has been updated

Policy Changes

21 Aug 2025

Description The process for submitting refund requests in Brazil has been updated as follows: Tickets issued via GDS: The refund r...

PASSENGER PROTECTION - Route suspension BRC ⇄ SCL

Exception Policies

19 Aug 2025

We inform you that due to operational requirements, the Bariloche (BRC) ⇄ Santiago (SCL) route has been canceled. The flights will...

PASSENGER PROTECTION - Route suspension LIM ⇄ ROS

Exception Policies

15 Aug 2025

We inform you that, due to the runway closure in Rosario due to maintenance work carried out by the Government of the Province of ...

NDC

Welcome to our third Newsletter of the year!

15 Aug 2025

Chat update: make your support easier with extra information

News

11 Aug 2025

More seats for your groups: Discover the Instant Purchase (IP) option!

News

01 Aug 2025

PASSENGER PROTECTION - Operator changes on the Santiago (SCL) ⇄ Sydney (SYD) rou...

Exception Policies

31 Jul 2025

Due to commercial reasons, the block space agreement on LATAM marketing flights operated by Qantas (QF) on the route between SCL ⇄...

PASSENGER PROTECTION - Route suspension GIG ⇄ REC

Exception Policies

31 Jul 2025

Due to operational requirements, the route Galeão (GIG) Recife (REC) has been canceled and is not available on reservation systems...

FLEXIBILITY - Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), ...

Exception Policies

30 Jul 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Tsunami alert issued for Galapagos (GPS) and San Cristobal (SCY), Ecuador Customers traveling:...

The journey begins long before takeoff 👩‍✈️

News

23 Jul 2025

Easier Name Corrections! Check out the automatic tool available on LATAM Trade

News

14 Jul 2025

FLEXIBILITY - Union measures by air traffic controllers in Argentina, (AR)

Exception Policies

08 Jul 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Union measures by air traffic controllers in Argentina, (AR) Customers traveling: From/to/thro...

Important: Emails sent on June 26 may not have been received

News

27 Jun 2025

FLEXIBILITY - Alternatives to the BRICS Summit in Santos Dumont (SDU)

Exception Policies

26 Jun 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to the BRICS Summit in Santos Dumont (SDU) Customers traveling: From/to/through: ...

FLEXIBILITY - Recent events in Tel Aviv, Israel (State of war)

Exception Policies

16 Jun 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv, Israel (State of war) Customers traveling: From/to/through: Tel Avi...

Starting June 18, all our flights will operate from Terminal 1 at MEX Airport

News

11 Jun 2025

Lima will have a new airport starting June 2025

News

30 May 2025

LATAM Trade just got even better: check out the new features

News

27 May 2025

FLEXIBILITY - Alternatives to the opening of the New Jorge Chavez Terminal (LIM)

Exception Policies

13 May 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Due to the opening of the New Terminal at Jorge Chávez Airport (LIM), LATAM has implemented a ...

FLEXIBILITY - Earthquake in Región Magallanes (PUQ)

Exception Policies

02 May 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Región Magallanes (PUQ) Customers traveling: From/to/through: Punta Arenas (PUQ)...

FLEXIBILITY - Power outage in Europe (EUR)

Exception Policies

28 Apr 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Power outage in Europe (EUR) Customers traveling: From: Madrid (MAD) Original flight date: Bet...

NDC

The latest news from NDC by LATAM

17 Apr 2025

NDC

Travelport and LATAM Group renew distribution agreement to include NDC content

14 Apr 2025

FLEXIBILITY - Alternatives due to General Strike Argentina (AR)

Exception Policies

04 Apr 2025

LATAM COMMERCIAL EXCEPTIONS Due to: General Strike Argentina (AR) Customers traveling: From/to/through: ARGENTINA (EZE, AEP, SLA, ...

New feature on LATAM Trade: check fares and regulations details in one place!

News

31 Mar 2025

EXTENSION FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

Exception Policies

26 Feb 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

FLEXIBILITY - Alternatives due to Blackout in Chile (CHL)

Exception Policies

25 Feb 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, cance...

PASSENGER PROTECTION - Suspension of the LIM ⇄ JAU route

Exception Policies

21 Feb 2025

We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) remains suspended until further not...

EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP)

Exception Policies

19 Feb 2025

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequipa (A...

Refund Requests After Flight Departure

News

08 Feb 2025

Now you can correct names on LATAM Trade Portal for tickets issued through any c...

News

27 Jan 2025

Split PNR: new NDC by LATAM feature to enhance your experience!

News

23 Jan 2025

Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoi...

News

08 Jan 2025

Amadeus and LATAM Airlines renew distribution agreement with NDC-sourced content

News

18 Dec 2024

NDC by LATAM: extended processing time for connections in November and December

News

28 Nov 2024

New Feature from NDC by LATAM

News

21 Nov 2024

New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin ...

News

17 Oct 2024

Uncancelled Segments Irregularity: extension of soft launch period

News

24 Sep 2024

Irregularity fee for uncancelled reservation segments

News

05 Aug 2024

NDC by LATAM Newsletter: July 24 Edition

News

31 Jul 2024

ANIMALS - New entry requirements for animals en Routes to the United States

Policy Changes

30 Jul 2024

Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement of Ani...

Everything You Need to Know About ADMs

News

30 Jul 2024

Four new WTA and Skytrax Awards 🎉

News

03 Jul 2024

Simplify Your Group Trip Management with our new feature!

News

01 Jul 2024

REMINDER: irregularity fee for uncancelled reservation segments

News

25 Jun 2024

NDC by LATAM: online with the latest news

News

31 May 2024

Important Update Regarding Our Operations at CDG Airport

News

29 May 2024

Important: charge for uncancelled reservations irregularities

News

08 May 2024

NDC by LATAM: Newsletter April 2024

News

04 Apr 2024

NDC by LATAM: Maintain control over your orders during changes and save time!

News

21 Feb 2024

Important Recommendation: Please avoid using the same PNR after performing any ...

News

16 Feb 2024

Now you can request NDC reissue quotes through our support chat

News

08 Feb 2024

17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina...

Exception Policies

18 Jan 2024

LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentina (AR...

Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passpor...

News

08 Jan 2024

Update: The implementation date for the visa requirement by the government has been postponed to April 10th, 2025.

Issuance through LA stock (045) in Portugal & South Africa

News

20 Dec 2023

Starting from January 2nd, 2024, the issuance through the 045 stock on the POS ZA & PT will no longer be available.

Guidelines for Distribution Cost Recovery Surcharge Refunds

News

07 Dec 2023

Reminder: Distribution Cost Recovery Surcharge (YR) non-refundable, except for involuntary changes or where cancellation laws appl...

RESERVATIONS - Waiting List option now available in GDS for reservations in Econ...

Policy Changes

25 Oct 2023

Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Economy, Premium Economy and Premium Business ca...

NDC by LATAM and Sabre: Soon a new way to connect!

News

09 Oct 2023

CONTINGENCY EXTENSION - Temporary Suspension of Operations at Jaén Airport (JAE...

Exception Policies

13 Aug 2023

We wish to inform you that, following an inspection of the recently repaired runway at Jaén Airport, the authorities have issued a...

Involuntary Flight Change or Cancellation: how to proceed?

News

04 Aug 2023

If your client's flight does not operate according to the scheduled departure time, they may benefit from our Passenger Protection...

CONTINGENCY - Temporary Suspension of Operations at Quito International Airport...

Exception Policies

01 Aug 2023

We want to inform you that Quito's Mariscal Sucre International Airport will temporarily suspend its operations due to scheduled m...

REFUNDS - Requests for refunds due to exact duplication and inverted routing of ...

Policy Changes

14 Jul 2023

Newsletter NDC by LATAM | June 06

News

06 Jun 2023

We are excited to introduce you the latest technical functionalities of the new NDC by LATAM that were released this past week.

New Terms and Conditions

News

10 May 2023

We would like to inform you of the publication of the new Terms and Conditions of Sale for Agencies, as part of the LATAM Group's ...

GSS - More customization and efficiency in Global Sales Support

News

26 Apr 2023

We want to let you know that we will be implementing some changes to improve your experience with LATAM Airlines Global Sales Supp...

New PIA Irregularity Fees

News

01 Apr 2023

Booking Policy is updated to eliminate irregularities, with new fine amounts...

GROUPS - Issuance of groups, series & negospace from May 1

Policy Changes

30 Mar 2023

Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which will be...

GSS - 24/7 At Your Service

News

20 Mar 2023

24/7 Working for you and for your customers to keep discovering a world without frontiers...

GROUPS - Choosing the Brand

News

07 Mar 2023

PASSENGER PROTECTION - Temporary suspension of the operation between Sao Paulo (...

Exception Policies

23 Feb 2023

PASSENGER PROTECTION - Temporary suspension of the operation between Santiago (S...

Exception Policies

23 Feb 2023

SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from C...

Policy Changes

14 Feb 2023

SPECIAL PASSENGERS - Emotional Support Animal Transport (ESAN) in Colombia

Policy Changes

14 Feb 2023

SALES - Name Correction Exceptions Update

Policy Changes

10 Feb 2023

BAGGAGE - Voluntary change of tickets issued before January 23, 2023

News

08 Feb 2023

Complementary information to the communication of January 18, 2023.

COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to P...

Exception Policies

18 Jan 2023

Exceptions for travel to or within Peru are extended until February 15, 2023 Descripción In order to offer alternatives to custome...

REFUNDS - Points to consider about Refunds

News

15 Jun 2022

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1. IAT...

CONTINGENCY - Demonstrations in domestic Colombia

Exception Policies

18 May 2021

We inform that due to local protests, flights to/from Colombia from May 18th 7:00 a.m. to May 26th 21 11:59 p.m. are affected by d...

SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the mont...

News

07 Apr 2021

Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has been r...

GROUPS - Updated exceptions for unused Group reservations

News

11 Mar 2021

Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group reservati...

ROUTES - Changes Calama Airport operation (CJC)

News

09 Oct 2020

Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or to thi...

ROUTES - Changes in the operation of Maringá Airport (MGF)

News

09 Oct 2020

LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flights to ...

SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers

News

23 Sep 2020

Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued by a...

UPDATE - Exceptions for Group requests due to Coronavirus situation

News

02 Jul 2020

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Considerations: Th...

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM fli...

News

25 Jun 2020

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 in “Us...

ROUTES - Operational changes in Osorno, Chile

News

30 Mar 2020

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this airpo...

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

News

12 Mar 2020

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL, 4C,...

ROUTE - Operational changes in Punta del Este (PDP)

News

12 Mar 2020

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between March 1...

FARES - Flexible changes for international tickets purchased until March 22, 202...

News

06 Mar 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not purchase...

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

News

04 Mar 2020

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced to a...

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

News

27 Feb 2020

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights operating ...

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

News

27 Feb 2020

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Montego B...

AGREEMENTS - Air Italy (IG) suspends operations

News

26 Feb 2020

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers with a ...

CONTINGENCY - High congestion at Colombian airports

Exception Policies

30 Jan 2020

LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and not ...

CONTINGENCIA - Alta congestión en los aeropuertos de Colombia

Exception Policies

30 Jan 2020

EXCEPCIONES COMERCIALES LATAM Debido a: Alta congestión en los aeropuertos de Colombia. Pasajeros Viajando: En vuelos LATAM afecta...

CONTINGENCY - Earthquake in Jamaica and Cuba

Exception Policies

29 Jan 2020

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) and Ha...

Wrong cancellations in domestic and regional route flights in Peru

News

27 Jan 2020

Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from Marc...

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

Exception Policies

09 Dec 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bogotá (...

RESERVATIONS - Creating reservations with the same name as the travel document

News

05 Dec 2019

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for erroneo...

ROUTES - New service between Coca and Quito

News

28 Nov 2019

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on April 202...

ROUTES - New service between Santa Rosa and Quito

News

28 Nov 2019

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apr...

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

News

28 Nov 2019

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normally app...

CONTINGENCIA - Exceptions due to protests in Bogota

Exception Policies

26 Nov 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary changes ...

CONTINGENCY - General strike in Colombia

Exception Policies

19 Nov 2019

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes Trav...

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

News

07 Nov 2019

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL, 4C,...

CONTINGENCY - Extension of exceptions due to protests in Bolivia

Exception Policies

05 Nov 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Traveling: ...

CONTINGENCY - Extension of exceptions due to protests in Bolivia

Exception Policies

31 Oct 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Traveling: ...

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

News

30 Oct 2019

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on Nove...

FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members

News

24 Oct 2019

A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus membe...

CONTINGENCY - Possible transport strike in Italy

Exception Policies

24 Oct 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Possible transport strike in Italy on Friday, October 25, 2019 Passengers: On LATAM flights no...

ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and...

News

24 Oct 2019

We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic Visa ...

ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil

News

14 Oct 2019

Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from January 9th...

REFUNDS - Points to consider about Refunds

News

29 Jun 2018

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1. IAT...

New markets added to the Non-consecutive Coupon Use exception and changes to PNR...

News

26 Apr 2018

FYI - This is to inform that reservations processed on or after May 9, 2018 -and regardless of the date of travel- will allow the ...

General Paralysation in Bolivia

Exception Policies

19 Feb 2018

LATAM COMMERCIAL EXCEPTIONS Due to: National transportation paralysation at Bolivia Passengers On LATAM flights not affected by it...