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LATAM TRADE

News & Contingencies

23/11/2019

CONTINGENCIA - Extension of exceptions due to protests in Colombia

 

LATAM COMMERCIAL EXCEPTIONS

Due to:

General strike in Colombia

Passengers:

On LATAM flights affected and not affected by itinerary changes

Traveling:

From / to: All Colombia airports

Original flight date:

November 21, 22, 23 and 24, 2019

Additional conditions:

N/A

May choose ONE of the following options FREE of penalty according to:


Change of date/flight

rerouting:

 

Passengers on flights affected

a) For LATAM Tickets issued in any country EXCEPT Brazil:

 

- To travel today or up to 15 days after the original travel date – SUBJECT TO CABIN AVAILABILITY (no fare differences apply)

 

- Beyond 15 days - SUBJECT TO FARE DIFFERENCES and ticket validity

 

b) For LATAM tickets issued in Brazil:

- To fly until the ticket validity - SUBJECT TO CABIN (no rate differences apply)

Passengers on flights not affected

For LATAM tickets issued in any country:

 

- To travel today or up to 15 days after the original travel date – SUBJECT TO CABIN AVAILABILITY (no fare differences apply)

 

- Beyond 15 days - SUBJECT TO FARE DIFFERENCES and ticket validity

Change of origin or destination

Without penalty, but subject to fare differences and ticket validity.

In Endorsement box enter:

BOG23NOV19

OSI in reservation:

INVOL CHG DUE TO BOG23NOV19

Passengers who decline to make a change may request a refund according to:

Refund

Without penalty for passengers affected and not affected by itinerary changes on November 21, 22, 23 and 24, 2019:

 

Applies to all UNUSED coupons of the TKT and EMD.

Enter the message BOG23NOV19 when processing the refund.

 

(*) Change subject to cabin availability on LATAM flights implies that the travel agent must make the reservation in the original booking class. If the class is not available, the agent must reserve in the lowest booking class available in the same cabin of the LATAM flight and complete the involuntary ticket reissue. In other words, it is no longer necessary to contact the LATAM Sales Support Agent to request the original booking class. 

Important

  • Changes of date/flight/rerouting apply maintaining the same origin/destination
  • Change of origin or destination means flying to/from a city different than the one printed on the original flight coupon
  • Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.

Passengers should be advised to check the status of their flight at latam.com before going to the airport.