Special baggage pre-sale is available. The new ancillary code is 0K6 and it will be identified in our systems as SPORTING EQUIPMENT UP TO 45KG.
15 kg bagagem: As of 31 October 2024, the sale of checked baggage of 15 kg is not available. Passengers who purchased the product before suspension will be able to transport it without any problems.
Considerations:
● It is allowed for all Brands, even for those that include baggage allowance by default.
● Each piece is considered to have a standard weight of 23 kg. If the bag is determined to be overweight at the time of check-in, the passenger will have to pay the excess weight fee at the airport.
● Associated charges
○ The prices of bags on international and domestic routes, except Domestic Colombia, will be communicated in the form of differentiated variable ranges according to season (high / low), anticipation of purchase, brand and/or route of the passenger. This implies that on the same flight there may be different prices for passengers who paid for different fares. Consider: a) DOM BR flights issued before September 12, 2019 that the price changes at 3 hours; b) DOM BR flights between September 12 and October 20, 2019, the price of bags changes in the range of 6 hours before flight departure.
○ For domestic flights within Colombia, the price of bags changes in the range of 6 hours before flight departure.
○ The earlier the purchase, the lower the price.
○ Number of pieces transported (more bags, higher the price). Travel Agencies can issue up to 3 bags, if the passenger wishes to purchase the 4th suitcase or more, it can be purchased through latamairlines.com.
○ For the purpose of latamairlines.com, prices will be announced in variable ranges. For a list of prices for additional baggage, click here. Then log in to "Flights within Argentina, Chile, Peru, Brazil, Colombia or Ecuador" or "Regional and international flights".
○ All prices are final, and taxes are applied according to the market concerned.
○ The distribution systems deliver the current prices when selecting the Ancillary Element of the required product.
Maximum allowed checked baggage quantity per passenger
Maximum amount of baggage allowed per passenger for LATAM flights, is a limit of 10 checked baggage. Except on flights between Quito and Miami (round trip), where the maximum allowed is up to 3 checked bags in Premium cabins and up to 2 checked bags in Economy cabins, due to operational capacity. Further details in latamairlines > Latam Experience > Baggage > Checked baggage.
Baggage delay on flights to/from the United States
From October 28, 2024, the new reimbursement regulations of the US Department of Transportation (DOT) establish it must be proactively refund paid baggage when is delivered with the following delay:
The reimbursement of paid baggage will be managed directly in LATAM when the claim is generated for the delay of the baggage.
On LATAM flights, seats may be reserved at the time of purchase or during check-in. Depending on the fare paid or their membership status, customers may reserve their seats in advance.
Until further notice, we recommend do not sell seats within 72 h flight departure, due to the seat purchased within 72 hours may be in sold status buy fail to be confirmed for the flight. Bookings within 72 hours from departure will only be possible via latamairlines.com.
We recommend that our Travel Agents advise passengers to purchase seats in advance (when purchasing the ticket or 72 hours prior to the flight) directly through the Travel Agency.
We are working to solve this issue and resume the sale of this product through agencies, which will be informed in due time through this same channel.
The company sells 2 types of seats for sale: LATAM + Seats and Standar Seats
LATAM+ SEATS.
Available on all international and domestic routes. Except route to/from Easter Island (IPC).
The seats previously known as “Preferred Seats” (+Forward, +Space and Exit Row) have changed their name to LATAM+ seats.
The purchase of a LATAM+ seat includes additional attributes depending on where the seat is located in the cabin. These attributes are:
To make this feature visible, “Reserved for LATAM+ Seats” stickers are being affixed in these compartments
Example:
Narrow body aircraft
On narrow body aircraft, LATAM+ seats are located in rows 1 through 7 and in exit rows.
Wide body aircraft
On wide body aircraft, LATAM+ seat location varies depending on the aircraft configuration, as shown in the following table:
LATAM+ seats in business cabin (only in domestic flights)* |
||||
Aircraft type |
Configuration |
Full rows |
Partial rows |
|
B767 |
Y221 |
1 a 5 |
- |
|
Y238 |
1 a 3 |
- |
||
B777 [retrofit] |
38/372 |
1 a 10 |
- |
|
B787-8 |
Y247 |
1 a 5 |
- |
|
B787-9 |
Y304 |
1 a 5 |
- |
|
A350 |
Y339 |
1 a 5 |
- |
|
B777 |
Y379 |
1 a 5 |
- |
LATAM + SEATS |
||||
Aircraft |
Configuration |
Full rows |
Partial rows |
|
B767 |
30/191 |
12 through 17 |
19DFH - 20ACJL |
|
18/220 |
12 through 16 |
17ACJL, 18ACJL, 24DFH, 25ACJL |
|
|
B767 [retrofit] |
20/213 |
12 through 16 and 23 |
17ACJL |
|
B777 [retrofit] |
38/372 |
12 through 16 |
23DEFH, 24ABCJKL, 39ABCJKL, 40DEFH |
|
B787-8 |
30/217 |
12 through 18 |
25DFH, 26BCJK |
|
B787-8 [retrofit] |
20/251 |
13 through 22 |
12FH, 30DFH |
|
B787-9 |
30/274 |
12 through 17 |
30BCDFHJK |
|
30/272 |
12 through 17 |
30BCDFHJK |
|
|
A350 |
30/309 |
16 through 22 |
35DFG, 36ABCHJK |
|
B777 |
56/323 |
15 through 19 and 21 |
36ABCHJK, 38DEFG |
|
To choose a seat at the emergency exit, you must meet the following requirements:
LATAM personnel can verify whether the passenger complies with the requirements to sit in this seat. If you do not meet these requirements, you will be assigned a regular seat.
STANDARD SEATS (Seat Selection)
CONSIDERATIONS FOR SALE
Therefore, reservations of tickets in “reserved” status (HD/HN) will be automatically canceled after the TL and a new reservation must be booked according to the current seat availability.
This time limit (TL) does not apply to seats where the cost is waived (E.g. branded fares, passenger elite status, special services or group reservations).
Note: Seats reserved by latamairlines.com have a 45 minutes Time Limit, hence, if the purchase of the seats is not completed, seat reservation will be canceled.
In the following cases the Transaction is exempt from payment:
LATAM+ Seat:
Standard Seat:
Consider that the systems do not recognize the member's status, so members must contact the direct channel to obtain the Seat Selection or LATAM+ Seat benefit. The Travel Agency must enter the frequent flyer number at the time of making the reservation in order to identify the passenger's Elite category. Gold Plus members have discount benefit on the purchase of seats, check the news published here.
For cases where the seats are free according to the selected brand, EMD-A must be issued for a zero amount for such seats in the case of Amadeus and Travelport users. Failure to issue the EMD will prevent the passenger from using the seat, even if the reserved seat appears in the reservation.
It does not apply to GDS Sabre, therefore, in this case it is not necessary to issue the EMD-A at zero cost, since Sabre leaves the “AE” element (“Ancillary Element”) automatically in HK status.
Seat sales are NOT permitted in the following cases: |
|
1. Passengers having booked any of the following special services (SSR): |
- CBBG (Cabin Baggage) - EXST (Extra seat) - DEPA/DEPU (Deportees) - INAD (Inadmissible) - MEDA (Medical cases) - PETC (Pet in the cabin) - PPOC (Medical device, Oxygen Concentrator) - UMNR (Unaccompanied Minor) |
2. For security reasons on the following aircraft:
- A319, A320 and A321 bulkhead seats
- A350, B767, B777, B787-8 y B787-9 operating domestic routes, LATAM+ seat sale is not available for: |
- Adults traveling with lap children.
- Adults requiring a seatbelt extension.
- Minors with an assigned seat who use a Child Restraint Seat (CRS) to be provided by the passenger.
- Passengers with disabilities who require a Disabled Person Restraint (DPR) device available in the cabin. |
3. On direct flights on routes affected by change of aircraft: |
- Between Ezeiza (EZE) and New York (JFK) on direct flights LA532 and LA533
- Between Santiago (SCL) and New York (JFK) on flight LA530
- Between Santiago (SCL) and Orlando (MCO) on direct flights LA2473 and LA2474
- Between Santiago (SCL) and Papeete (PPT) on direct flights LA0833 and LA0836
- Between Santiago (SCL) and Tel Aviv (TLV) on direct flights LA712 and LA713 |
4. For Codeshare* flights and operating by other airlines |
N/A |
5. Group/Cupos PNRs |
N/A |
Consider that, when a Seat is sold by direct sales on a reservation issued through the indirect sales, the reservation includes the following SSR OTHS message: SSR OTHS PSGR WITH PREPAID SEAT MCO RESTRICTIONS APPLY IN CASE OF CHG OR REF. This message will alert the Travel Agent to advise the passenger that the preferred seat is not transferred to the new flight; therefore in case of voluntary date changes, the passenger must request the transfer of the seat to the direct sales channel.
*On Codeshare flights where LATAM would be the marketing carrier: seats must be booked every time a customer requests so.
Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of checking in for the flight at the airport.
There are no restrictions for assigning seats in the Business cabin. Therefore, agents can book the seat directly in the system.
In Economy cabin, seat assignment is subject to the operating carrier’s seat pre-booking policies.
Important: If an EMD is introduced when booking a seat on a codeshare flight, the reservation process must be stopped and the customer must be informed that the seat will only be assigned at the airport.
Sold seats that are involuntarily reassigned will be handled as follows starting October 28, 2024:
The same-day flight change t allows you to modify the time of your flight for another one within the same calendar day.
Unfortunately, not all of our products are available to be marketed in travel agencies. We are working to achieve this in the future. Meanwhile, your customers can access the service through our website, APP and airport sales offices.
SERVICE CONSIDERATIONS
Routes and flights:
Service anticipation:
Changes allowed:
Important: Anticipate or postpone to a date different from the original flight date is subject to fare regulation, charging fines and fare differences if applicable.
Applicable faress:
Cost of the service:
Route |
Price |
Domestic flights within BR |
Up to 120 BRL |
Domestic flights within CL |
Up to 35.000 CLP |
Domestic flights within CO |
Up to 55.000 COP |
Domestic flights within EC |
Up to 20 USD |
Domestic flights within PE |
Up to 25 USD |
Flights between South American countries |
Up to 60 USD |
Other national or international flights |
Up to 75 USD |
Passengers:
Not applicable cases:
Service is not available for passengers:
At Airport Offices, passengers who purchased seats on the original flight must be warned that if there is no availability on the new flight, other seats will be assigned according to the availability of the flight.
The reservation of ancillaries implies the issuing of EMD-A simultaneously. The EMD-A must be issued on the same ticket stock of the original ticket and under the following concepts:
Type of Service |
Reason for issuance code (RFIC) |
Reason for issuance subcode (RFISC). EMD-A stock 035/045/462/469/544/957 |
1ST BAG 23KG |
C |
0C3 |
2ND BAG 23KG |
C |
0JT |
3RD BAG 23KG |
C |
0JO |
Seats |
A |
0B5 |
These EMDs are NOT commissionable. Except in the following countries that are commissioned due to legal definitions: Colombia, Spain, Italy, Israel, Poland, Portugal and South Africa.
Issuance of these standard documents will be audited by LATAM. Any irregularity will be subject to an ADM penalty for 100% of the EMD amount. See Administrative Charge associated to ADM.
For changes of Ancillaries, see chapter of Ticket Modifications
For refunds of Ancillary products, see our Refunds chapter.
In case of cancellations, these must be made by the Travel Agent during the same day of the issue, otherwise, the regulation of the EMD-A will apply.
On the NDC by LATAM platform, the seat, luggage and priority boarding ancillaries are currently available. To request other ancillaries, we ask that you contact our specialists through our preferred customer service channel: the chat available here on LATAM Trade (in addition to our usual service channels).
At the moment, it is not possible to reissue an ancillary in NDC, so for this procedure, you should contact our support teams.
If the order is reissued through the NDC portal (whether voluntarily or involuntarily), the ancillaries will be automatically refunded to the original payment method and it will be possible to purchase/add new ancillaries after completing the reissue.