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- 0 January 2023
19/01/2023
PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH)18/01/2023
BAGGAGE - Changes to checked baggage allowance18/01/2023
COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to Peru11/01/2023
CONTINGENCY - Collapse in Pasto (PSO),Colombia06/01/2023
CONTINGENCY - Operational reasons in Juliaca(JUL), Peru04/01/2023
CONTINGENCY - Operational reasons in Cusco (CUZ) , Peru
- No content available
- 0 December 2022
30/12/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)29/12/2022
BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route22/12/2022
ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO20/12/2022
CONTINGENCY - Operational reasons in Buenos Aires (BUE), Argentina20/12/2022
UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP)18/12/2022
UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP)16/12/2022
Actions to take when a flight has a schedule change that is not reflected in the reservation.07/12/2022
COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru02/12/2022
PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP)01/12/2022
SALES - New ZP Route (Paranair) Summer Season
- No content available
- 0 November 2022
24/11/2022
GROUPS > Change to a new ticket21/11/2022
COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru17/11/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil12/11/2022
12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM10/11/2022
BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania09/11/2022
CONTINGENCY - Adverse weather conditions in Miami (MIA), Estados Unidos
- No content available
- 0 October 2022
30/10/2022
CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia27/10/2022
GROUPS | Tour Conductor (TC) information update27/10/2022
CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU20/10/2022
COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets20/10/2022
BAGGAGE - Baggage charge at the boarding gate is updated13/10/2022
Face Mask use on LATAM flights13/10/2022
ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets09/10/2022
CONTINGENCY - Operational reasons in Congonhas (CGH)07/10/2022
CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia04/10/2022
BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)
- No content available
- 0 September 2022
30/09/2022
PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes29/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated29/09/2022
CONTINGENCY - Hurricane Ian en Orlando (MCO)28/09/2022
CONTINGENCY - Hurricane Ian en Miami (MIA)22/09/2022
AVIH - American Bully dog breed is classified as Brachycephalic15/09/2022
PASSENGER PROTECTION: Suspension of LIM ⇄ MCO routes15/09/2022
ROUTES - Temporary suspension of the operation from/to Juliaca (JUL), Peru15/09/2022
TICKET MODIFICATIONS - Reissues with change of business are eliminated12/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated08/09/2022
BAGGAGE - Transport of weapons to and from Italy08/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated in Argentina and Bolivia08/09/2022
PASSENGER PROTECTION - The resumption of operations to/from Jaén08/09/2022
SALES - Refund due to duplicate tickets and inverted route01/09/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil01/09/2022
Passenger Protection - Protection for second affected ticket
- No content available
- 0 August 2022
25/08/2022
Special Needs - in the aircraft hold (AVIH)24/08/2022
PASSENGER PROTECTION - Fee waiver for involuntary passenger type changes19/08/2022
ROUTES - Suspension of routes LET- MDE, BAQ-CLO, CTG-PEI and CLO-MTR19/08/2022
ROUTES - Suspension of routes GRU-PDP y SCL-PDP11/08/2022
Documentation when Booking Flights to the United States11/08/2022
SPECIAL SERVICES - Acceptance of PETC in Premium Economy cabin
- No content available
- 0 July 2022
- No content available
- 0 June 2022
15/06/2022
PARANAIR - New route in codeshare agreement with Paranair (ZP)15/06/2022
REFUNDS - Points to consider about Refunds09/06/2022
BAGGAGE - Baggage charge at gate is restarted09/06/2022
AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)09/06/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished
- No content available
- 0 May 2022
- 0 April 2022
- No content available
- 0 March 2022
18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria16/03/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers
- No content available
- 0 February 2022
24/02/2022
Train & Bus Service-The train provider has been updated17/02/2022
Route Suspension for the Second Quarter 202217/02/2022
GROUPS - USE CLAIM14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)
- No content available
13/10/2022
ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets
Description |
Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The post-sale process of ancillaries (changes and refunds) have been modified. |
Scope: |
Changes or refunds of LATAM tickets with associated ancillaries (bags, seats, etc.) |
Implementation date: |
Immediate |
Considerations: |
In case of requests for changes or refund of tickets, the associated ancillaries will be processed as follow:
Voluntary changes: ancillaries that can be modified, keep the current process through the agency's support areas (reassociation/reissue). In cases where it is not possible (fare differences, route, etc.) a new EMD can be generated and the original EMD is sent to refund without a waiver request. Only in the cases mentioned above is it allowed to request the refund only the ancillary.
Voluntary refunds: travels that include ancillaries will be reimbursed provided that it is processed together with the air ticket itself. If the ticket is non refundable, the ancillary and the taxes of the ticket will be refunded. |
Section: |
Ticket Modifications > Modification of Ancillaries Refunds > Refund of Ancillaries |