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LATAM TRADE

Sales | Train & Bus Service

    This chapter describes the ground transportation services (buses and trains) offered along with the issuing of LATAM tickets.

    Considerations 

    The service consists on a free bus transfer between JFK airport and Union City (CDW), Patterson (TEB) and Newark (ZRP) bus stations in New Jersey.

    • It is available for passengers holding LATAM flights and tickets.
    • The passenger must arrive at the station 30 minutes before the bus departure and present proof of purchase or boarding pass for the same day, along with their identification document.
    • This service is not allowed for passengers traveling with PETC, AVIH, ESAN or SVAN.

    There are four buses and Travel Agents must choose the most convenient according to the arrival or departure time of the flight:

     

    Bus number

    Route

    • LA9830
    • JOHN F KENNEDY (JFK)
    • UNION CITY (CDW)
    • PATERSON STATION (TEB)
    • LA9831
    • PATERSON STATION (TEB)
    • UNION CITY (CDW)
    • JOHN F KENNEDY (JFK)
    • XL9839
    • NEWARK (ZRP)
    • UNION CITY (CDW)
    • JOHN F KENNEDY (JFK)
    • XL9838
    • JOHN F KENNEDY (JFK)
    • UNION CITY (CDW)
    • NEWARK (ZRP)

     

    The pick up places are specified in the following table:

    Pick-up point

    Boarding location

    (JFK) JOHN F. KENNEDY

    TERMINAL 8, LEFT AT ARRIVALS LEVEL.

    (white bus with the LATAM logo on the window)

    (ZRP) NEWARK

    CORNER OF FERRY STREET & RAYMOND PLAZA

    (CDW) UNION CITY

    PALISADE AVENUE & 31ST STREET Spanish American War Memorial Plaza

    (TEB) PATERSON STATION

    WARD STREET & RAILROAD AVENUE

    (one block from the Post Office)

     

     

    Reservation 

    • The service must be requested up to 48 hours before the departure of the flight. 
    • To book the bus segment together with the air segment, you must indicate in the display the station (TEB, CDW, ZRP) where the trip starts or ends. 
    • If the passenger already has a ticket issued and wants to add the bus service, the bus segment must always be reserved in "Y" class.

    The free bus service between the airports of Congonhas (CGH) and Guarulhos (GRU), in the city of Sao Paulo, is available for passengers holding LATAM flights and tickets 

     

    Considerations 

     

    The passenger must present the receipt or purchase confirmation of the ticket or the boarding pass, along with their identification document. 

    It does not require booking; However, passengers must be at boarding points in advance before the departure time of the bus. The use of the service is subject to availability and the service will be given according to the order of arrival. 

     

    Boarding Points 

     

    Congonhas (CGH): Airport lower level, next to the Parking Building.

    Schedule: it is a daily service, every hour from 5:00 AM to 1:00 AM

    Guarulhos (GRU): Passenger Terminal TPS2, Wing C/Arrivals - Terminals 2 and

    Schedule: it is a daily service, every hour from 6:40 AM to 1:40 AM

    • The transportation time takes between these airports is approximately 3 hours.
    • On holiday eves and other periods of great demand, we recommend taking the bus at least 4 or 5 hours in advance.
    • LATAM is not responsible for the duration of the trip between airports; therefore, using this service is no guarantee of timely arrival for boarding the flight.

     

    Acceptance of Animals 

     

    • Passengers traveling with animals traveling as AVIH cannot use the bus service due to the size of the kennel and the size and weight of the animal. 
    • Passengers traveling with ESAN and SVAN are permitted. If the passenger is traveling with a pet in the cabin (PETC), the pet will be accepted on the bus subject to the following restrictions:
      • A maximum of 2 pets will be accepted per bus. The driver will ensure compliance.
      • The transport of the pet on the bus must meet all the conditions required for PETC transportation onboard of our aircrafts.  Additionally; the PETC must remain inside the kennel during the entire trip and the kennel must be placed on the seat next to the passenger.

    LATAM delivers the "Deutsche Bahn" train service in Germany, which consists on a round or one way trip  by train from Frankfurt to any destination within Germany.

     

    Characteristics

    • Applies for any public fare on LATAM flights (Adultos, child and infants) and LATAM tickets except for FRA-MAD fares.
    • The cities Stuttgart (ZWS), Nurenberg (ZAQ), Hannover (ZVR), Munich (ZMU) and Hamburg (ZMB) must be booked with their city code. For any other city of Germany, a fictitious code must be used QYG (fictitious city for the Railway Germany).Applies for codeshares between LATAM Holding flights.
    • Does not allow stopovers, just a connecting train on the same day
    • Train fares allow combinations with ADD-ON.
    • Allows a maximum of two coupons or OW.
    • If the ticket is already issued without the train segments, the service can only be added if the fare regulations allow changes. The ticket must be reissued with the train segments and the passenger must pay the penalty and fare differences.
    • The cost of the airfare may reflect an additional cost for train service. The following must be taken into consideration:
      • Train fares vary depending on the route and operator.
      • When re-quoting the fare to include the train service or when modifying a tariff that already includes the train fare can vary meaning the passenger may need to pay a difference, or may receive a refund for the difference.

     

    Service considerations

     

    Cities

    ZWS, ZAQ, ZVR, ZMU, ZMB

    QYG (others cities in Germany)

    Booking classes

    Economy: Y, M

    Business: F, C

    Economy: Y

    Business: F

    Train schedules

    Deployed schedules correspond to the actual time of departure and arrival of the train.

    The schedules on the system are fictional1.

    Check-in

    At Access Rail:

    (www.accessrail.com/checkin)

    A "Pickup Number" is generating at the PNR, that allows to the passenger can pick up the ticket from the "Rail&Fly" machine at the train stations by entering their respective "Pickup number" or print it online before starting their journey via www.accesrail.com/checkin from 72 hours previous train departure.

    Documentation

    Identification documentation

    LATAM Ticket

    Ticket "Rail&Fly (Bahntix)

    Flight itinerary with the e-ticket number.

    Identification documentation

    Changes

    Modifications are subject to fare rules.

    When the ticket is modified it must be reissued therefore the passenger must be given a new Pickup Number.

    Rail & Fly Ticket validity

    Air Transportation Ticket Validity

    Oneway booking: 2 days.

    Roundtrip booking: 12 months associated with the validity of airfare.

     

    1The schedules on the system are fictional. Passengers must choose their travel times according to flight schedule. The real train schedule is on www.bahn.de and it is the passenger's responsibility to choose the train that allows him or her to arrive at the airport with sufficient time to catch their flight.