- The fares published or calculated for a certain itinerary do not include Airport or Sales taxes associated to the passenger's itinerary.
- As a company policy, all taxes, charges and fees that are included when making an automatic pricing will be charged at the time of issuance.
- Not all taxes can be collected at the time of issuance, as this depends on legal definitions of the country that imposes the tax as the country in which the ticket is issued.
- There are certain charges specified in the fare build-up of taxes related to fuel, safety, etc., which are applied to particular routes.
- They are identified by the letter "Q" and broken down in the fare build-up after the amounts related to fare checking.
- Since these surcharges are part of the fare construction, they are commissionable to Travel Agencies on certain markets.
- Fares with wrong calculation or that does not comply with the regulations at the time of the issuance will generate fines or ADM to travel agencies. No extra charges will be collected through passengers at the check in if the ticket has not been modified (reissued, endorsed, etc). If it has, any difference will be collected.
This chapter describes the use and interpretation procedures related to fares according to the policies defined by LATAM.
There are 2 types of published fares:
Fares |
Description |
Sales through LATAM |
IATA |
Fares published by the industry and agreed upon during traffic conferences that may be sold by all IATA carriers. |
All IATA and "CARRIER" fares displayed in an itinerary can be sold only when LATAM participates in the itinerary and there is no published LATAM fare for the origin-destination. All regulations must be observed and tickets may only be issued for carriers with which an interline agreement (MITA) is in place. |
CARRIER |
Specific fares published by a particular carrier, which usually limit sales to this carrier. |
Considerations:
a) Airport and Sales taxes
b) Surcharges
- Economy Cabin:
- Premium Economy/Business cabin:
- Preferred Passenger Number: It is mandatory for the Travel Agency to enter the frequent flier number of the passenger at the time of booking, to identify the Elite level of the passenger.
- Checked Baggage: In the case of BASIC and LIGHT brands, which do not include the checked baggage option, the baggage box will be empty. For Brands PLUS and TOP, 1PC will be indicated in the GDS.
- Changes and Refund
- Information about: Bags, Seat Selection and LATAM+ can be found at Ancillary Products in Sales.
- All info of Baggage in: Commercial Policy, Baggage.
- Others Attributes:
- This applies in international flights and it depends on aircraft type.
All domestic and international LATAM routes are sold under the Branded Fares concept.
Selling by Branded Fares allows to passengers to choose if they require a ticket that has certain benefits incorporated (attributes). However, if a passenger does not acquire it in his purchase, s/he may do so later, this being an additional and optional service to the purchase of his air ticket.
Applies to: |
Brand and Brand Code |
Domestic routes (except Brazil DOM) |
BASIC: QP LIGHT: SL PLUS: SE TOP: SF |
Brazil Domestic |
LIGHT: 1 PLUS: 8 TOP: 9 |
International routes |
BASIC: QP LIGHT: SL PLUS: SE TOP: SF |
Brand Basic is enabled in domestic markets, within South America and to / from the Caribbean on international routes.
Cabin |
Booking class |
Brand and brand code |
|
Premium Economy (Domestic routes) |
P |
DOM BR market: Plus: 2 |
Other markets: Plus: RA (direct sale) RL (indirect sale) |
W |
DOM BR market: Top: A |
Other markets: Top: RY |
|
Premium Economy (Regional routes) |
P |
PLUS: RA (direct sale) | RL (indirect sale) |
|
W |
TOP: RY |
||
Premium Business |
I Z |
PLUS: EV |
|
J C D |
TOP: EJ |
||
Attributes by Brand
Passengers may access the attributes required according to the Brand chosen:
a) Changes
b) Refund
c) Seat selection (standard seat)
d) check bagagge
e) carry on
f) LATAM+ Seat
g) (miles) accrual
h) Cabin UPG with coupons
The application of attributes has exceptions depending on the type of passenger, since some attributes restricted by Brand - are available by their Preferred category.
Type of Passenger |
Definition |
Preferred |
Black Signature, Black and Platinum (Sapphire and Emerald, except AA) |
Regular |
Sin categoría Elite o con categoría Elite Gold LATAM Pass (miles/points). |
Notes
Attributes
International Routes:
Changes and refund attributes are subject to the origin-destination; hence, it is mandatory to check FARE RULES in order to see penalty charges if it applies (category 16, PENALTIES).
Domestic routes:
Attribute CHANGES |
Brand Domestic CL, CO, EC, PE routes |
|||
Cabin |
BASIC |
LIGHT |
PLUS |
TOP |
Economy |
Changes are permitted before flight time with a penalty and after flight time changes are not permitted Except on DOM CL routes, changes are not permitted before flight. |
Changes are permitted before flight time with a penalty and after flight time changes are not permitted |
Allowed WITH penalty before and after flight departure |
Allowed WITH penalty before and after flight departure |
Premium Economy |
N/A |
N/A |
Changes allowed WITH penalty before and after flight departure. |
Changes allowed WITHOUT penalty before and after flight departure. |
Attribute CHANGES |
Brand BR domestic routes |
|||
Cabin |
BASIC |
LIGHT |
PLUS |
TOP |
Economy |
N/A |
Allowed WITH penalty before and after flight departure |
Allowed WITH penalty before and after flight departure |
Allowed WITH penalty before and after flight departure |
Premium Economy |
N/A |
N/A |
Changes allowed WITH penalty before and after flight departure.. |
Changes allowed WITHOUT penalty before and after flight departure. |
Attribute REFUND |
Brand Domestic CL, CO, EC, PE routes |
|||
Cabin |
BASIC |
LIGHT |
PLUS |
TOP |
Economy |
NOT permitted |
NOT permitted |
Allowed WITH penalty before and after flight departure |
Allowed WITH penalty before and after flight departure |
Premium Economy |
N/A |
N/A |
Refund allowed WITH penalty before and after flight departure. . |
Refund allowed WITHOUT penalty before and after flight departure. |
Attribute REFUND |
Brand BR domestic routes |
|||
Cabin |
BASIC |
LIGHT |
PLUS |
TOP |
Economy |
N/A |
NOT permitted |
Allowed WITH penalty before and after flight departure |
Allowed WITH penalty before and after flight departure |
Premium Economy |
N/A |
N/A |
Refund allowed WITH penalty before and after flight departure.. |
Refund allowed WITHOUT penalty before and after flight departure. |
Attribute |
Economy |
Premium Economy/Business |
||||
BASIC (QP) |
LIGHT (SL) |
PLUS (SE) |
TOP (SF) |
PLUS ( RL- EV) |
TOP (RY - EJ) |
|
Miles/Points accrual |
Accrual per FFP rules |
Accrual per FFP rules |
Accrual per FFP rules |
Accrual per FFP rules |
Accrual per FFP rules |
Accrual per FFP rules |
Allows cabin UPG with coupons1 |
Not permitted |
Not permitted |
YES |
YES |
N/A |
N/A |
Notes
Some LATAM international public fares have the letter "Z" as the 4th character of the fare code. This letter indicates that, as an exception, the fare does not have a Surcharge fee (Category 12 of the fare regulation that indicates the values for security and fuel queues):
Example:
Cabin |
Public fare code with surcharge LATAM (INTER) |
Public fare code without surcharge LATAM (INTER) |
Economy |
SN |
ZP |
SL |
ZE |
|
SE |
ZX |
|
SF |
ZF |
|
Premium Economy |
RY |
ZY |
RL |
ZL |
|
Premium Business |
EJ |
ZJ |
EV |
ZV |
These are special fares created by the company to be viewed and sold by specific Travel Agencies and/or specific operators.
Independently of the private fares that exist in each market, it should be taken into account that any fare issued with account code is also considered a private fare.
Consider that in Colombia, private fares are available only for sales in conjunction with land programs.
Example of a private fare:
LATAM Airpass (SAA): is a private fare product for non-South American residents, that it is not required the possession of a LATAM international ticket, (*) except for some POS and classes of service.
For those POS or classes that require the possession of LATAM international ticket, the must comply with the following:
In the Endorsements/Restrictions field for ticket issues of LATAM Airpass (SAA) must include the correct LATAM ticket number of the Long Haul trip. Example: NONEND NONREF CHG FEE APPLIES CONX 0451233089775
Therefore, if the Long Haul ticket number is omitted or if it is incorrectly entered, it will be considered an irregularity.
(*) For more details on, LATAM Airpass (SAA) regulations, check directly in your distribution system with the Account Code: SAA.
For details on, LATAM Airpass (SAA) fare for "Tour Guides" that applies to sales in Germany (DE), the United Kingdom (UK) and specific Australian agencies, click here.
There are discounts associated with minors by industry standard, according to their age.
More details in chapter Minors.