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LATAM TRADE

Special Needs | AVIH

    LATAM allows the transport of dogs and cats in the aircraft hold (AVIH) when associated to a passenger.

    • The service can only be offered if the entire itinerary is 100% operated by LATAM.
    • Only non-brachycephalic breeds and breeds which are not considered dangerous breeds will be accepted.
    • Breeds not accepted in LATAM flights are as follows:
    •  

      Breeds not accepted as AVIH

       

      Dogs

      Brachycephalic Felines (cats) breeds

       

      Brachycephalic breeds

      Dangerous breeds

      Dangerous and brachycephalic breeds

       

      - Affenpinscher

      - Boston Terrier

      - Bulldog (all breeds)

      - Cane Corso or Italian

      - Mastiff

      - Chow Chow

      - English Toy Spaniel

      - Brussels Griffon

      - Chin (Japanese Spaniel)

      - Lhasa Apso

      - English Mastiff

      - Pekingese

      - Pug or Carlino (all breeds)

      - Shar Pei

      - Shih Tzu

      - Tibetano Spaniel

      - Bull Terrier

      - American Bulldog

      - American Bully

      - Akita In

      - Argentine Mastiff

      - Fila Brasilero

      - Karabash

      - Rottweiler

      - Japanese Tosa

      - American Staffordshire Terrier (Amstaff)

      -English Staffordshire Bull Terrier (Staffi)

      - American Pitbull Terrier

      - Boxer

      - Bullmastiff

      - Dogue de Bordeaux

      - Neapolitan Mastiff

      - Canary Mastiff

      - American Burmese

      - Himalayan

      - Persian (all kinds)

      - Exotic Shorthair

       
       
       
       
       
       
       
       
       
       
       
       
       
       
       

     

    Dogs of dangerous breeds can only be transported through LATAM Cargo if they meet the necessary conditions according to the IATA Live Animals Regulations. 

    Brachycephalic Breeds are not accepted by LATAM Cargo. The transportation of these in 100% domestic route Brazil is allowed through LATAM Cargo under particular conditions.

    There is a limited availability for the AVIH service, depending on the aircraft type and the duration of the flight.

     

    Type of aircraft

    A319, A320, A321

    B787, B767, B777, A350

    Maximum amount of AVIH allowed

    There is a maximum depending on the type of aircraft, flight duration, flight material, etc. Applications will be confirmed or rejected by LATAM via GDS.

    No maximum limit of animals per hold or flight is established as long as the weight of the animal does not exceed the maximum established per piece (32 or 45 kgs). For details according to route, check latam.com.

    • It must be requested at the time of the reservation or at least 48 hours before the departure of the flight.
    • Consider that the request of AVIH on domestic flights in Brazil can not be made until 2 months from the departure of the flight.
    • The response times of LATAM will be between 48 hours after the request is made and up to 24 hours before the departure of the flight.
    • We remind you that it is mandatory to provide information about the transport of AVIH to the passenger:
      • The AVIH must be at least 8 weeks old, unless there are different health restrictions in the country of destination (for example, in the United States, the minimum age allowed to accept pets is 4 months old).
      • The transportation to/from Galapagos Island, Australia, New Zealand, Papeete and England is not accepted.
      • Pets can not travel sedated.
    • To request the service, a SSR AVIH must be entered and must have the following mandatory information:
      • Type of pet (dog or cat)
      • Total weight (Pet + Pet container)
      • Breed
      • Age of pet
      • Type of container (only rigid material container should be used)
      • Size of the container

    Example:

    SSR

    TYPE of pet: dog or cat

    WEIGHT

    (pet

    + container )

     

    BREED

     

    AGE

    MATERIAL of container (hard or soft material)

    MEASURES of container (length x width x height in cms.)

    AVIH

    DOG

    08 KG

    POODLE TOY

    03 YEARS

    HARD

    60X50X40CMS

     

    • The NON boarding of an unconfirmed AVIH, does not exempt the passenger's compliance with its tariff regulation.
    • Passengers traveling with an AVIH cannot access the BUS service to/from JFK or between GRU and CGH.
    • The transportation of any animal that is pregnant or has had labor in the last 48 hours is not allowed.
    • Each passenger can transport a maximum of 2 AVIH (1 per kennel). SSR AVIH is requested for each container.
    • Exceptionally, more than one pet can be transported in the same container:
      • Up to 2 adult animals of similar size in the same container. The individual weight of each animal must not exceed 14 kg. All animals over this weight limit must be boarded individually. Animals of different species cannot be boarded in the same cage.
      • A maximum of 3 animals of up to 6 months of age of the same litter will be permitted in the same container, provided none of them exceeds 14 kg in weight.Animals traveling in the same container must be accustomed to living together.The total weight of the kennel can not exceed the maximum weight allowed per route. Details on latam.com.
      • Only 1 SSR AVIH should be added per container, indicating in the free text that 2 or 3 pets are traveling. The charge will be made by container.
    • The height of the container may not exceed 1.15 meters and the maximum volume shall not exceed 300 linear cms (width + height + height).
    • The container must NOT have wheels.
    • The pet must have enough space to comfortably stand, move and rotate around the pet carrier.
    • The pet carrier must be made of a resistant material and absorbent impermeable base. An end must be fully opened (which can be a door) and it also must have ventilation holes at the top in the three remaining sides, and also spacer bars to prevent these holes to be covered by other baggage.
    • The container must be labeled somewhere visible with the name of the pet.It is recommended to include a water dispenser. The water dispenser must allow the animal to drink without any spillage.It must have a door with double insurance (lock/secure up and down).
    • The door of the container must be metallic, to protect the animal's safety and prevent the door from deteriorating.
    • The door of the cage must not allow the animal to insert its muzzle or paw in the slot of the same, for safety of the animal.For situations in which the animal is in heat, it can be transported by absorbent material (newspaper, sawdust) inside the kennel.
    • We inform you that since February 13th, 2019, regarding the Law on Responsible Pet Ownership that enters into force in Chile, passengers traveling with dogs and cats on international flights must register their pet in the “National Registry of companionship Pets or Animals” and in the “National Registry of potentially dangerous animals of the canine species” (if applicable), in order to obtain the Zoosanitary Export Certificate (CZE). Passengers who have questions or queries in this regard should be recommended to consult the SAG website directly. For more details about documentation requirements for pet departing from Chile see here.
    • The acceptance of the pet is subjected to the health and documentation restrictions established by the health authorities of each country. It is mandatory to advise the requestor of the reservation about the need to inquire about the travel restrictions according to the countries of connection and destination.
    • Exceptionally, all necessary documentation must be informed to passengers departing or traveling within Brazil, according to the information described in TIMATIC (IATA Travel Center). Additionally, latam.com BR has documentation information. If the connection or destination is not specified, the Travel Agent must inform the passenger to contact the health authorities of the corresponding country.
    • AVIHs are not part of the baggage allowance, therefore they are always subject to collection for their transportation.
    • The transport charge of AVIH will be a fixed amount that will be applied depending on the route and weight of the pet (in its container) by origin - destination checked.
    • Charges for transporting pets in the aircraft hold will be applied according to the route and weight of the pet (plus the pet carrier) and charged for every origen/destination checked.
    • These charges should include taxes in countries where applicable. For DOM routes in Chile the charges includes IVA.

    Animal in hold  (AVIH)

    Routes

    Prices

    0-23 kg

    24-32 kg

    33-45 kg

    Domestic

    Argentina

    ARS 2,500

    ARS 3,500

    ARS 4,000

    Brazil

    BRL 500

    BRL 700

    BRL 900

    Chile

    CLP 40,000

    CLP 55,000

    CLP 70,000

    Colombia

    COP 170,000

    COP 200,000

    COP 250,000

    Ecuador

    USD 50

    USD 65

    USD 80

    Peru

    USD 60

    USD 80

    USD 100

    Regional (1)

    USD 125

    USD 200

    USD 275

    Long Haul (2)

    USD 150

    USD 225

    USD 300

    (1) Regional: flights between countries in South America, between South America and HAV/PUJ/AUA, including AKL-SYD, PUJ-MIA, MAD-FRA

    (2) Long Haul: flights between South America and Europe/ USA/ Oceania/ Mexico (CUN and MEX), including LIM-MCO (flights operated on narrow body aircraft)

     

     

     

    Changes

    Refund

    Voluntary

    Changes are only allowed according to the ticket fare regulations. For this, thepenaltiesregulation must be checked.

    ONLY permitted prior to flight departure.

    Involuntaria

    Permitted

     

     

    Guide dogs, disaster survivors search dogs, with a prior certification of their status, are exempt of charge for their transportation. In the case of search dogs, the exemption of charge applies only when traveling on humanitarian missions. On the other hand, detection or sniffer dogs and exhibition pets are not exempted of charge.

    In situations of extreme weather (cold or hot), the boarding of AVIH can be refused. On the route to/from New York and Boston, AVIH are not allowed from December 15 to March 15, therefore the service cannot be requested.These dates may change depending on the climatic conditions from year to year.