Feedback Feedback

LATAM TRADE

Special Passengers | UMNR

    General

    This chapter takes into consideration information regarding bookings, fares and issuance for Infant passengers  and Unaccompanied Minors (UMNR).

    Each type of passenger corresponds to:

     

    Type of Passenger

    Definition

    Infant (INF)

    Any and all person under the age of 2.

    Child  (CHD)

    Any and all person under the age of 12. When travelling without the company of a person over 18 this passenger is considered an Unaccompanied Minor.

    Adolescent

    Any person aged 12 and under 18. An emancipated adolescent is considered an adult

     

     

    Double discount considerations:

    Double discount for minors on individual bookings is not allowed.

    When operators wish to apply negotiated discounts on individual bookings (e.g. one deal associated with a tour code) they cannot be added to discounts for passenger type (CHD/INF). In other words, operators must choose a single discount for issuance. Therefore:

    • When choosing a negotiated discount (for example; one deal), issuance will be linked to a tour code and tickets for minors must be issued applying the adult discount, preserving the CHD/INF code next to the name on the ticket.
    •  When choosing the fare discount (Child Discount) the discounted percentage will be applied according to fare regulations and issuance will follow standard procedure.
    • In the event a ticket has been issued with a double discount, it will be penalized; charging the applicable difference for the route according to passenger type, plus the administrative charge associate with ADM issuance in the corresponding markets.
    • Exceptions to this definition are covered when pricing will be given automatically.

    Please note: Independent of whether ADT fares are used on the booking, the minor must be identified as CHD/INF to comply with airport and safety protocols.

    LATAM provides an unaccompanied minor service which ensures all children traveling without an adult companion arrive safely at their respective destination. UM are given assistance in every stage of their trip including at stopovers, in immigration, security, and on board the flight; service ends when the UM is handed over to the corresponding responsible adult at the end of the trip. 

    These conditions apply for tickets issued and requests made from September 24, 2018 

    • The maximum number of UM allowed per flight material shall be:
      • 3 UM for planes with one walkway
      • 6 UM for planes with two walkways
    • The age ranges for accepting UMNR as well as the conditions the itinerary must have are adjusted as follows:

    * Between 8 and 11 years of age: Obligatory service and Only available on direct LATAM flights. If the flight itinerary has a connection (domestic or international) or are codeshare flights, it will NOT be possible to confirm service.

    * Between 12 and 17 years of age: Optional service in Direct or connecting LATAM flights (*).

    (*) Restrictions on optional service (minors between 12 and 17), UM will be accepted whenever: 

    a. The itinerary includes connecting flights and the connection is NOT the last one of the day except for flights that have only one offering per day. (Example: LIM SCL SYD, SYD is the last flight of the day, but only takes place once, meaning this service can be requested for minors between 12 and 17).

    b. The connecting time at intermediary points will be in the same airport and this does not exceed four hours. There will not be connection taken by ground to another airport (e.g. AEP flight connecting from an EZE flight).

    c. The itinerary has flights operated by other airlines (codeshares will not be accepted).

    e. Connections must be at the same reservation (it does not apply for separate booking) or connecting flights with other airlines.

    Considerations about services confirmed up until September 23, 2018:

    If the fare was issued before September 23, 2018 and the service was confirmed by that date, the original conditions will be respected.

    • The service must be requested up to 48 hours before the departure of the flight.
    • The UMNR service must be confirmed both on the way out and the return at the time of issuance.
    • The service is available for all cabins (Economy, Premium Economy and Premium Business) and subject to charges (in PB or PE there are no fare discounts for CHD).
    • Airport check-in must be carried out in the presence of a responsible adult.
    • The customer requesting the service MUST be advised to inform themselves of any legal and/or document requirements needed for transporting the minor into and out of the countries of departure and arrival.
    • UM passengers under the age of 12 cannot travel with PETC or AVIH.
    • Due to safety reasons, this service is not available to minors when:
      • They must take medication during the trip
      • Are not capable to attend their own physiological needs.
      • Need Medical Certification.

    Please note: American Airlines and United Airlines consider UMNR mandatory up to the age of 14. Given that; LATAM, AA and UA do not accept UMNR on connecting flights with other companies, the passenger’s age will always have to be confirmed when entering SR DOCS prior to sale (mandatory for all flights to/from/toward the US). If the minor is considered a UMNR for AA or UA the passenger must be offered the issuance of a 100% operated itinerary by the issuing operator (issued directly with them).

    For minors between 12 and 18 years, less a day traveling unaccompanied and who do not have UMNR service can be identified in the reservation through a TEEN code, which allows them to be identified for the company to offer all the necessary assistance in case of contingencies. For the entry of this code, the Travel Agent should contact the LATAM Sales Support Agent.

    In an effort to establish a policy in line with non-discrimination regulations, pertinent authorities have established that unaccompanied minors (UMNR) with disabilities will be accepted for boarding provided that they are able to:

    • Physically contribute toward their own evacuation.
    • Understand and respond to safety instructions.
    • Satisfy their own nutritional needs and hygiene autonomously. 

    Requests for UMNR service are governed by the same regulations established for Unaccompanied Minors. However, before processing the request, the Travel Agent handling the booking must apply the following protocol to the adult responsible for the minor:

    “Mr./Ms.: In consideration of your child’s safety as they travel as a UMNR we must know if he or she is able to:

    • Understand and respond to safety instructions.
    • Can assist in his or her own evacuation from the plane.
    • To move around
    • Attend to their own nutritional needs and hygiene

    If the adult in charge of the child answers affirmatively to all the questions, a backup SSRCKIN must be entered in the reservation:

    Example: PROTOCOL OK MRS MARCELA PEREZ 22JAN18

    LATAM will not confirm the applications of UMNR with disability if the SSRCKIN is not entered in the reservation with the information that the protocol was applied.

    Minors will be placed from the third to last row forward in each block of seats. These seats will be assigned by LATAM when confirming the service.

    LATAM has a monitoring service for those minors who travel without the company of an adult and pay for unaccompanied minor service.

    Details on latam.com

    These charges apply for each Child traveling as UMNR and apply according to the origin-destination of the passenger. When there are stopovers, the charge is made for each one of them.


    These prices are subject to all applicable taxes of each country:

    Market

    Price

    DOMESTIC

    Chile/Peru

    USD 50.00

    Brazil

    BRL 149

    (Tickets issued until 03/14/18 have a value of BRL 129,00)

    Argentina/Ecuador

    USD 30.00

    Colombia

    COP 90.000

    INTERNACIONAL

    Within South America and Routes between:

    ·         Madrid - Frankfurt

    ·         Santiago - Easter Island

    ·         Punta Cana - Miami

    ·         Auckland - Sydney

    USD 100.00

    Between South America and:

    ·         North America

    ·         Europe

    ·         Caribbean

    ·         Oceania (including Santiago -  Papeete route)

    ·         South Africa

    USD 150.00

    Reservations for passengers traveling as unaccompanied minors with or without a CHD identifier must have a mandatory SSR UMNR with the age and date of birth of the minor: SSR UMNR UM 07 DOB 09OCT11.

    Additionally, the following information must be entered in the PNR by means of OSI elements:Minor's Date of Birth.Data of the adult delivering the minor:

    • First Name and Surname, contact number and kinship.
    • Data of the adult receiving the minor: First Name and Surname, contact number and kinship.
    • Data of the adult booking the service: Name, Surname and contact number.

    The Travel Agent must provide the customer will all conditions for sale, changes and refunds.

    The confirmation of the UMNR SSR must be awaited before processing the payment through EMD-A.

    Considerations about issuing EMD-A:

    • Interline issuance has not been implemented yet; therefore, EMD-As must not be issued for codeshare itineraries or tickets issued on other ticketing plates, even in the case of LATAM flights.
    • The EMD-A must be issued using the same ticketing plate as the original ticket, for the following services:
    •  

      Type of Service

      EMD Type

      Code: Reason for issuance code (RFIC)

      Subcode: Reason for issuance subcode (RFISC)

      Unaccompanied Minor (UMNR) Service)

      EMD-A

      E

      0BH

     

    • These EMDs are NOT commissionable. Except in the following countries that are commissioned due to legal definitions: Colombia, Spain, Italy, Israel, Poland, Portugal and South Africa.
    • The price for the service is available through ATPCO (Airline Tariff Publishing Company) and will be displayed when selecting the desired product (taxes are included). Manual pricing for this service is not permitted.

     

     

    Document

    Changes

    Refunds

    EMD for UMNR service

    Changes are subject to the fare regulation of the ticket. In other words, it can only be changed if the ticket fare allows changes.

    For this, the penalty  must be reviewed.

    Allowed only before departure of the original flight. If the passenger contacts after the departure of the flight, no refund is allowed.

    UM Ticket

    In accordance with fare regulations, independent of whether the change or refund is due to being unable to confirm service.

    For details on the change process of the UMNR EMD. See Ticket Modifications chapter.

    • The Transportation of Minors Form must be presented at the airport.
    • The minor has priority boarding privileges.
    • Responsible guardians must stay at the airport until flight departure.
    • The minor’s legal guardian must present a form of identification to verify their identity on the Form, and to sign the document confirming the handing over of the minor.