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News & Contingencies

20/10/2022

COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets

Description

It has been defined to allow the rescission exception to all markets where it was not available.

Scope:

Rescission inr markets where it is not a  legal requirement

Implementation date:

Immediate

Considerations:

The conditions to apply for rescission, in markets where it is not legal requirement, are the following:



  • The Travel date  must be for 7 days or more from the purchase was made
  • It can be requested up to 24 hours after purchase.
  • Applies to all Brands.

Section

Ticket Modifications > Commercial Exceptions