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- 0 July 2022
- No content available
- 0 June 2022
30/06/2022
Face Mask use on LATAM flights30/06/2022
PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))29/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador28/06/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)23/06/2022
PASSENGER PROTECTION - Temporary suspension of the São Paulo (GRU) ⇄ Bauru (JTC) in Brazil20/06/2022
PASSENGER PROTECTION - Change of Airport in Argentina is extended20/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador18/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador17/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador16/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador15/06/2022
PARANAIR - New route in codeshare agreement with Paranair (ZP)15/06/2022
REFUNDS - Points to consider about Refunds15/06/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.13/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador09/06/2022
BAGGAGE - Baggage charge at gate is restarted09/06/2022
AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)09/06/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished03/06/2022
PASSENGER PROTECTION - Cancellation of the operation to/from Jaén (Peru)03/06/2022
CONTINGENCY - Operational Changes in city/airport Jaen (JAE), Perú
- No content available
- 0 May 2022
28/05/2022
CONTINGENCY - Operational disruption due to Floods in REC28/05/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.26/05/2022
BAGGAGE - Name of personal item is changed08/05/2022
CONTINGENCY - JUL, Perú. OPERATIONAL SECURITY06/05/2022
CONTINGENCY - MTR, Colombia. Public order problems05/05/2022
Train & Bus Service - Content has been updated about Germany Train Service
- No content available
- 0 April 2022
29/04/2022
CONTINGENCY - JUL, Perú. Jul airport closure29/04/2022
TICKET CHANGES - Single penalty calculations criteria for all markets28/04/2022
ROUTES - Suspension of Routes IGU ⇄ LIM27/04/2022
CODESHARE - LATAM plates issuance of itineraries on connections with other airlines27/04/2022
CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike21/04/2022
PASSENGER PROTECTION - Modification to the Airport Change Policy11/04/2022
CONTINGENCY - Lima (LIM), Perú. Congestion System Migration Lima, Peru08/04/2022
REFUNDS - Purchase Withdrawal Policy in Peru and Ecuador06/04/2022
PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS01/04/2022
New Irregularity
- No content available
- 0 March 2022
30/03/2022
30/03/22 CONTINGENCY - Protests in Jauja (JAU), Perú. Lock Access Airport Jau25/03/2022
SPECIAL SERVICES - Suspension of AVIH service on SCL ⇄ GYE, LIM ⇄ GYE and LIM ⇄ UIO routes.18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria16/03/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers03/03/2022
PASSENGER PROTECTION - Reduction of frequency for the LIMA - ORLANDO route
- No content available
- 0 February 2022
24/02/2022
Train & Bus Service-The train provider has been updated17/02/2022
Route Suspension for the Second Quarter 202217/02/2022
GROUPS - USE CLAIM14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries11/02/2022
SPECIAL PASSENGERS - Emotional Support Animals (ESAN) - Cats now accepted on Colombia routes11/02/2022
CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)08/02/2022
CONTINGENCY - [ JAE] ,PERU.03/02/2022
PASSENGER PROTECTION - Reservation management03/02/2022
CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.
- No content available
- 0 January 2022
31/01/2022
CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique25/01/2022
PASSENGER PROTECTION - Protection on BA flights17/01/2022
PASSENGER PROTECTION - Protection on Delta flights12/01/2022
Cancellation of Flights for Health Reasons11/01/2022
EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX
- No content available
- 0 December 2021
30/12/2021
PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay30/12/2021
SPECIAL PASSENGERS - Passengers traveling with a service dog SVAN in Chile23/12/2021
SALES - Ticket Validity20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements03/12/2021
EXCEPTIONS - Improvements to the flexibilities applied to unused tickets02/12/2021
SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate02/12/2021
PASSENGER PROTECTION - Flexibility for changing to a nearby airport
- No content available
- 0 November 2021
- No content available
- 0 October 2021
- 0 September 2021
- 0 August 2021
26/08/2021
08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 202126/08/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated16/08/2021
PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route05/08/2021
CODESHARE - Extension of the Codeshare Agreement between LATAM and Aeromexico05/08/2021
Cancellation of Reservations without Protection
- No content available
- 0 July 2021
30/07/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia29/07/2021
TICKET CHANGES - Simplification of the non-consecutive coupon use process (voluntary)28/07/2021
SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria28/07/2021
SALES - Ticketing Infants Associated to an ADT Passenger26/07/2021
PASSENGER PROTECTION - Flexibilities for passengers traveling to Chile22/07/2021
PASSENGER PROTECTION - Extension of flight cancellations on the BOG ⇄ GYE route12/07/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 25, 2021
- No content available
24/09/2021
ROUTES - Cancellation of the Bogota (BOG) ⇄ Guayaquil (GYE) Route
Due to commercial requirements, the suspension previously announced for the Bogotá (BOG), Colombia ⇄ Guayaquil (GYE), Ecuador route has been extended. Flights have been closed to sales but flight alternatives operated by LATAM are available. Reopening is planned for August 2022
Canceled flights: |
As part of LATAM’s route adjustment plan, we inform that a protection process has been opened for customers traveling on the BOG ⇄ GYE route, with flights until August 2022.
Regional Route
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Proposed protection: |
Alternative flight via LIM (GYE LIM - LIM BOG) operated by LATAM or endorsed to Avianca (AV) |
Reservation management: |
Protection will be subject to the original cabin in the lowest available class.
Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.
Priority must be given to protection flights operated by LATAM.
In case flights are not available on LATAM, passengers may be re-accommodated on flights operated by AVIANCA (AV).
When protecting on AVIANCA (AV), insert the following OSI:
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Enter in Ticket Endorsements on reissue: |
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Ancillaries: |
On protected flights operated by LATAM, ancillaries will have the same treatment as tickets.
On protected flights operated by AVIANCA, ancillaries will be subject to involuntary refund, as ancillary services cannot be offered on other airlines. |
Important: |
If the classes to be protected are not available on Avianca (AV), or if the customer is not satisfied with the new itinerary alternative, they may apply for the current protection options offered under Travel Solutions for Passengers with Affected Flights. |