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LATAM TRADE

News & Contingencies

24/02/2022

Train & Bus Service-The train provider has been updated

 

Description:

The content related to the Train Service in Germany has been updated in the Latam Trade . The AccesRail (9B) provider becomes W2 - Flexflight/Worldticket.

Scope:

Passengers with the Train in Germany service, which consists of a round trip (RT) or one way trip by train from Frankfurt to any destination within Germany.

Date of Implementation:

02/22/22

Considerations:

The main changes are:

 

  • From 01.01.2022 it is not possible to rebook 9B segments.

     Acess Rail(9B) train segments, Interline and Codeshare flights with departure dates as of 01.01.2022 will be published in the GDS with the ground segment numbers via W2 train (Flexflight/WorldTicket).

     Therefore, the rebooking of 9B segments will no longer be possible as of January 01, 2022. All already booked 9B segments with travel dates up to and including March 31th, 2022 will remain valid and can be registered via check-in.accesrail.com and the tickets can be used on board DB (Deutsche Bahn) trains.

     In the case of a rebooking of 9B segments up to and including March 31th, 2022, these segments must be booked with a W2 flight number as of January 1st, 2022 and reissued accordingly in accordance with the agreement signed between W2/DB and LATAM.

 

  • E-ticket booking with 9B segments partially required

     Existing 9B segments with departures on or after April 1, 2022 will be automatically cancelled between April 1st and mid-March. A message, with a request to rebook W2 segments, will be included in the reservation. The e-ticket will then be reissued.

 

  • Check-in is still mandatory

     Check-in is available 72 hours prior to departure. Due to the systemic change, there are two different check-in processes for DB-Deutsche Bahn tickets (AccesRail, Interline, Codeshare) with travel date January 01st, 2022 up to and including March 31th, 2022.

 

-For segments that still have a 9B number, registration is via:

check-in.accesrail.com

 

- For segments with a W2 number, registration is through:

rail-checkin.com: rail-checkin.com

 

Service considerations:

 

Cities

QKL, QDU, ZWS, ZBA, ZMU, XIR, XIT, QPP, ZMB, ZVR, ZAR

QYG (other cities in Germany)

Booking classes

Economy: S,W,V,Q,H,U,M,B,Y

Business: Z, C, J, F

Economy: Y

Business: F

 

     If the travel agency needs support from the new supplier, an email should be sent to w2.service.req@worldticket.net.

     Additional information, access: db-partner.info/iataagents

 

Excepción:

N/A

Section:

Train &Service Bus