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LATAM TRADE

News & Contingencies

08/09/2022

SALES - Refund due to duplicate tickets and inverted route

Description

It has been defined that the exceptions of Reverse Routing and Duplicate Tickets will apply when it can be proved that both tickets belong to the same passenger even if the name and last name fields of the PNR do not completely coincide.

Scope:

Reverse Routing and Duplicate tickets exceptions.

Implementation date:

Immediate

Considerations:

Due to the fact that it is possible for a customer to make a duplicate purchase or for an inverted route by entering real passenger data but without completely matching it, it has been defined that if it is possible to verify that they correspond to the same passenger, they can apply to these exceptions.

 

Example:

 

Ticket 1: Ramirez Novoa/Maria Eugenia

Ticket 2: Ramirez/Maria

 

If it is not possible to confirm that it is the same passenger, it must be processed according to the fare regulations.

Section:

Sales | Refunds