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LATAM TRADE

News & Contingencies

27/10/2021

PASSENGER PROTECTION - Temporary Suspension of the Lima (LIM) ⇄ San Jose (SJO) route

Due to commercial requirements, the Lima (LIM) - San Jose (SJO) route will be suspended from November 01, 2021 until June 30, 2022.

Canceled flights:

As part of an adjustment in LATAM's route, we inform that a protection process has been put in place for passengers traveling the Lima (LIM) ⇄ San Jose (SJO) route.

 

  • LA2408 (LIM SJO)
  • LA2409 (SJO LIM)

Proposed protection:

Alternative LIM BOG LIM with LATAM or endorsement to Avianca via BOG SJO BOG.

Reservation management:

Always prioritize protection on flights operated by LATAM on the LIM-BOG-LIM segment.

 

Alternatives include the following flight options:

 

  • LIM BOG LIM (LA)
  • BOG SJO BOG (AV)

In case the LATAM alternative is not available, passengers may be re-accommodated on flights operated by AVIANCA (AV).

 

When protecting with AVIANCA (AV), insert the following OSI:

 

  • OSI AV INVOL REROUTE DUE TO LA CHANGE FLT

Protection will be subject to the original cabin, in the lowest available class.

 

Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.

Enter in Ticket Endorsements on reissue:

  • LA Flights: INVOL REROUTE (flight) (date) CNLD
  • AV Flights: ENDORSEMENT DUE TO CANCEL LIM SJO LIM

Ancillaries:

When protecting on LATAM flights: ancillaries will have the same treatment as tickets.

 

When protecting on Avianca flights: ancillaries will be subject to involuntary refund, as these services cannot be offered on other carriers.

Important:

Customers who decline the protection offered may apply for the flexibility options offered under CONTINGENCY - Travel Solutions for passengers with affected flights.