30/09/2022
PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes
Description |
To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessary to refund an Ancillary if there are differences in price.
This applies for luggage and seats, where no price difference will be charged if there is one. |
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Scope: |
Involuntary changes with associated Ancillaries |
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Implementation date: |
Immediate |
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Considerations: |
Travel Agents will need to reissue the ticket for the involuntary change and then process the ancillaries according to the scenario.
Keeping the same product (ex: standard seat for standard seat), the handling is as follows:
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Exception: |
N/A |
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Section: |