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LATAM TRADE

News & Contingencies

03/10/2019

PASSENGERS - Sign language simultaneous translation

Applicable to:

All sales channels

Description

In compliance with ANAC Resolution 280 – special services to PRSA – at airports in Brazil, we have hired the ICOM service.

 

The service consists of an App that provides simultaneous sign language translation to enable communication between LATAM agents and hearing impaired passengers via a video call.

Scope:

Special Services Counter and Special Service lounges (SAE) located in airports in Brazil.

Implementation date:

Available from September 2019 onwards.

Considerations:

The service is only available at airports in Brazil and may be booked directly to our agents, who will access it via their LATAM tablets.

Exception:

N/A

LT Section:

Special Passengers | Handicap