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Politicas

14/09/2023

PASSENGER PROTECTION - Definition of ticket validity in involuntary changes

Description:

To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary changes is added.

Scope:

Ticket validity in involuntary changes.

Date of Implementation:

Immediate

Considerations:  

The following definition of ticket validity is added to the chapter on involuntary changes:

 

Ticket validity: The client may request any flight respecting the validity of the ticket:

·       Without trip started: the client has 12 months from the 1st flight to choose new flights based on system availability.

·       With trip started: the client has 12 months from the 1st flight to complete the trip.

 

Exceptionally, the validity of the ticket may be exceeded when there is no alternative flight to transport the passenger to its original destination, provided that the new flight generates the least possible delay from the  original travel date.

 

To access this extension, the agency must request a waiver by contacting Global Sales Support. With the waiver added, the ticket may be involuntarily reissued.

 

Example: if the passenger has not started the trip and has a flight scheduled for October 21, 2023, the validity of the ticket ends on October 21, 2024. If there is no travel alternative (with LATAM or with any operator with an agreement) until October 21, 2024, you may offer the next flight option available after October 21, 2024 that generates the least possible delay with respect to the original travel date.

 

With this definition, we hope to reduce doubts and errors when providing travel solutions.

Section:

Sales - Passenger Protection