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LATAM TRADE

Comunicazioni Importanti

16/02/2021

PASSENGER PROTECTION - Temporary suspension of certain Long Haul (LH) routes

 

Description

Due to commercial constraints, LATAM will cancel flights on the following routes. Protection agreements have been established with other airlines:

 

Lima (LIM) Barcelona (BCN)

Sao Paulo (GRU) Barcelona (BCN) 

Sao Paulo (GRU) Johannesburg (JNB)

Sao Paulo (GRU) Milan (MXP)

Sao Paulo (GRU) Tel Aviv (TLV)

 

See “Considerations”.

Scope:

Flights between March 28 and October 30, 2021.

Implementation date:

Immediate

Considerations: 

Travel agencies should protect the Long Haul segments on LATAM flights and any segments within Africa, Europe or the Middle East in the lowest available class in the original cabin of the airlines listed below:

 

Route:

Protect in:

LIM BCN 

Long Haul segments LA: 

LIM - MAD/FRA (via SCL included)

GRU - MAD/FRA 

 

Connections from MAD/FRA to/from BCN on:

Iberia (IB) 

Lufthansa (LH). 

GRU BCN 

GRU JNB

Long Haul segments LA: 

GRU - LHR 

GRU - FRA 

 

Connections from LHR or FRA to/from JNB on:

Virgin Atlantic (VS) via LHR (for flights starting on July 01, 2021).

Lufthansa (LH): via FRA

GRU MXP

Long Haul segments LA: 

GRU - FRA 

 

Connections to/from MXP on:

- Lufthansa (LH): via FRA

GRU TLV

Long Haul segments LA: 

GRU - LHR 

GRU - FRA 

 

Connections to/from LHR or FRA to/from TLV on:

Virgin Atlantic (VS): via LHR (for flights starting on May 01, 2021).

Lufthansa (LH):  via FRA

 

- Customers traveling to other destinations in Africa, Europe or the Middle East must be protected until their final destination on the airlines mentioned above (via FRA on Lufthansa, via MAD on Iberia, or via LHR on Virgin Atlantic). Example: GRU - FRA on LATAM and FRA - BER on LH. 

 

- Tickets must be reissued as involuntary, maintaining the fare basis and original fare construction and inserting the following note in the ticket Endorsements field: INVOL LA CNL XXX (XXX: include the city code of the flight canceled. E.g.: JNB).

 

- These flights are already closed for sale.

 

- If a customer is not satisfied with the alternative proposed, s/he may apply for the flexibilities available to passengers with flights affected as indicated in Travel solutions for passengers with affected flights.

Exception:

N/A

Section:

Passenger Protection